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Toll Technology Consultant - Operations/CCaaS Specialist
Arlington or Austin or Boston or Chicago or Dallas or Denver or Newark or New York City or Oakland or Oklahoma City or Parsippany or Philadelphia or San Diego or Seattle
$127k-$248k/yr OnsiteFull Time
9+ YOEBachelor's in related field + 9 years relevant experience (or 13 years without degree). Expertise in CCaaS platforms, generative AI for customer service, toll systems lifecycle, procurement, implementation and technical delivery.
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow
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Forward Deployed Engineer
Alabama or Oklahoma or Mississippi or Philippines or Nigeria or Kentucky or Kansas or Louisiana or Tennessee or Jamaica or Utah or Georgia or Texas or Virginia or Idaho or Iowa or Costa Rica or Indiana
RemoteFull Time
5+ YOE5+ years in technical implementation/solutions engineering or consulting; proven experience building and deploying production agentic AI systems; strong API/integration skills, prompt engineering and observability; excellent communication.
API
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Customer Success Manager
Oklahoma or Arkansas or Louisiana or Mississippi or Tennessee or Alabama or Georgia or Florida or North Carolina or South Carolina or Canada
RemoteFull Time
Post-sales customer management in Southeast US territory; proven account or project management experience in technical B2B/B2G environments; strong communication, consulting, systems-implementation, and technical aptitude; willingness to travel up to 30%.