10+ YOE7+ Mgmt10+ years in end-user support/IT operations, 7+ years managing technical support teams; ITIL certification; experience with ServiceNow/ManageEngine/Freshservice, Microsoft 365, Teams, Zoom, MSP partnerships, SLAs/KPIs, enterprise/multi-site support.
ServiceNow, ManageEngine, Freshservice, Microsoft Teams, Zoom, Microsoft 365
H&R BlockNYSE: HRB: Provides income tax preparation and small business financial services.
Field-based role supporting seasonal office setup, basic building maintenance, PC hardware setup/troubleshooting, inventory management, and deliveries; must lift 55+ lbs, have technical aptitude, reliable transportation, and strong communication skills.
Microsoft Outlook, Microsoft Teams, Microsoft Office