10+ YOE7+ Mgmt10+ years in end-user support/IT operations, 7+ years managing technical support teams; ITIL certification; experience with ServiceNow/ManageEngine/Freshservice, Microsoft 365, Teams, Zoom, MSP partnerships, SLAs/KPIs, enterprise/multi-site support.
ServiceNow, ManageEngine, Freshservice, Microsoft Teams, Zoom, Microsoft 365