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Principal Application Analyst
Rochester or Phoenix or Scottsdale or Jacksonville
$113k-$165k/yr RemoteFull Time
6+ YOEMaster's +6 yrs or Bachelor's +8 yrs in Business Analysis/Administration/Engineering/Computer Information Systems or related; experience with IVR/WFO, Core JAVA, VXML, Oracle 9i, SQL Server 7.0; vendor application design, dialer monitoring, testing, and on-call rotation.
Enterprise Workforce Optimization (WFO), IVR, Contact Center Portal, Core JAVA, VXML, Oracle 9i, SQL Server 7.0, WFM/QM software