13 tier 1 support jobs at 12 companies in Chicago, IL
1mo
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Tier 1 Engineer
Tinley Park, Illinois, United States
$35k-$50k/yr OnsiteFull Time
Provide first-line helpdesk support, troubleshoot hardware/software/network issues, travel to client sites (up to 50%), lift up to 50 lbs, and work in confined spaces; bachelor's degree or related experience required.
3mo
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IT Help Desk Tier 1
Dallas or Orlando or Doral or Denver or Chicago or Owings Mills or Arlington or Richmond or Charlotte or North Charleston or Jacksonville or Nashville or Cleveland or United States
OnsiteFull Time
DEX Imaging: Provides office imaging equipment and managed document solutions.
2+ YOEIT Helpdesk Tier 1 support; high school diploma; 2+ years experience; CompTIA A+ preferred; knowledge of Windows, Mac OS X, Google Workspace and Office 365; hardware peripherals; strong customer service.
Windows, Mac OS X, Google Workspace, Office 365, Printers, Scanners, VPN
3mo
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IT Help Desk Tier 1
Dallas or Orlando or Doral or Denver or Chicago or Owings Mills or Arlington or Richmond or Charlotte or North Charleston or Jacksonville or Nashville or Cleveland
OnsiteFull Time
2+ YOEProvide first-line IT support to internal users; troubleshoot hardware/software issues; remote assistance; onboarding hardware setup.
Windows, Mac OS X, Google Workspace, Office 365, VPN, TCP/IP
1w
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Support Technician - Tier 1
Buffalo Grove, Illinois, United States
$50k-$55k/yr OnsiteFull Time
0+ YOEHigh school diploma or GED, 0–2 years technical or automotive aftermarket experience, novice PC skills, call-center customer support ability, and willingness to work under supervision.
MPVI, MPVI2, VCM Scanner, Windows, .NET Framework, Pro Features
1w
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District Tech Support Associate - Tier 1
Barrington, Illinois, United States
$23-$24/hr FieldFull Time
Requires technical aptitude, troubleshooting, communication, organizational, and problem-solving skills; experience with operating systems, application installations, basic networking, and productivity software; ability to lift 40 pounds.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Multi-factor Authentication (MFA)
1mo
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Tier 1 Technician
Naperville, Illinois, United States
$40k-$55k/yr HybridFull Time
1+ YOEHigh school diploma or equivalent, 1-2 years technical support experience (MSP preferred), working knowledge of Windows 10/11 and Microsoft 365, familiarity with Active Directory, strong documentation and communication, valid driver's license and ability to travel to client sites.
Windows 10, Windows 11, Microsoft 365, Active Directory, Extra ID, Autotask, IT Glue, RMM, Windows Autopilot
2mo
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Helpdesk Technician - Tier 1
Manteno, Illinois, United States
$40k-$50k/yr OnsiteFull Time
2+ YOECompTIA A+ and Net+ required, 2+ years IT MSP experience, proven help desk/customer support skills, ability to diagnose and resolve basic technical issues, strong documentation and communication, weekend on-call rotation.
Softphone, Entrepreneurial Operating System (EOS)
2w
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Technology Tier 1 Specialist
Momence, Illinois, United States
$16/hr OnsiteFull Time
Provide first-level IT support, perform account administration (Google, Active Directory), maintain inventory, generate purchase orders, type 50 WPM, and must have citizenship/residency or valid work authorization.
Google Apps for Education, G-Mail, Microsoft Active Directory, TeacherEase SIS, Uniflow, Proximity card access, Windows, Chromebook, iPad, Multifunction copier
2w
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IT Support Specialist I
Chicago, Illinois, United States
$45k-$50k/yr OnsiteFull Time
Provide Tier 1 campus IT support, troubleshoot Windows/Mac and AV equipment, assist users, document work, and prioritize multiple issues; bachelor’s degree preferred.
Microsoft Windows, Microsoft Office, Mac OS, Microsoft Teams, OneDrive
1mo
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IT Systems Support Specialist or Senior Specialist (Contract to Hire)
Piscataway or Chicago or South Plainfield
$25-$45/hr OnsiteContract, Temporary
1+ YOEBachelor's degree or equivalent, 1-3 years IT experience preferred. Must support GxP/GMP lab environments, provide Tier 1 desktop and network support, manage Active Directory/Azure AD, Office 365 apps, Zendesk ticketing, and comply with MasterControl training. Must be authorized to work in the U.S. without sponsorship.
Active Directory, Azure AD, LAN, WAN, VPN, Wi-Fi, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Zendesk, ping, traceroute, ipconfig, TeamViewer, AnyDesk, RDP, MasterControl
2w
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Mission Support Branch Chief
San Francisco or Lakewood or Washington or Atlanta or Chicago or Boston or New York or Philadelphia or Fort Worth or Tacoma
$128k-$197k/yr OnsiteFull Time
1+ YOEUS citizen; 1 year specialized acquisition experience at GS-13 level; FAC-COR Level III required; pass Tier 4 background investigation; financial disclosure; supervisory experience and time-in-grade as applicable.
4w
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Senior Contact Center Analyst
Naperville, Illinois, United States
$20/hr OnsiteFull Time
Provide Tier 1–Tier 3 technical support in a 24/7 contact center; CompTIA A+ required; experience with ticketing systems and customer-facing enterprise support; strong troubleshooting and communication skills.
Freshservice, ServiceNow, Zendesk, ConnectWise, Microsoft 365, Microsoft Entra ID, Windows
1mo
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Helpdesk Analyst
Northbrook, Illinois, United States
HybridFull Time
2+ YOEProvide Tier 1/2 IT support for desktops, laptops, mobile devices and collaboration tools; manage user accounts and access; troubleshoot hardware, software, OS, network and account issues; support Microsoft 365, Azure, Intune and Active Directory. 2+ years helpdesk experience.
Windows 11, Microsoft 365, Microsoft Azure, Microsoft Entra ID, Active Directory, MS Teams, Cisco Video conferencing, Microsoft Intune, SCCM, SAP, SAP GUI, TCP/IP, DNS, DHCP, VPN