11 tier 1 support jobs at 9 companies in Miami, FL
3mo
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Helpdesk Tier 1
Boca Raton, Florida, United States
$50k-$60k/yr OnsiteFull Time
Helpdesk support experience; strong communication; ability to log and document issues; customer-focused; able to work under deadlines.
Windows, Office 365, Active Directory, Microsoft Exchange, Ticketing systems, Remote support tools
3mo
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IT Help Desk Tier 1
Dallas or Orlando or Doral or Denver or Chicago or Owings Mills or Arlington or Richmond or Charlotte or North Charleston or Jacksonville or Nashville or Cleveland or United States
OnsiteFull Time
DEX Imaging: Provides office imaging equipment and managed document solutions.
2+ YOEIT Helpdesk Tier 1 support; high school diploma; 2+ years experience; CompTIA A+ preferred; knowledge of Windows, Mac OS X, Google Workspace and Office 365; hardware peripherals; strong customer service.
Windows, Mac OS X, Google Workspace, Office 365, Printers, Scanners, VPN
3mo
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IT Help Desk Tier 1
Dallas or Orlando or Doral or Denver or Chicago or Owings Mills or Arlington or Richmond or Charlotte or North Charleston or Jacksonville or Nashville or Cleveland
OnsiteFull Time
2+ YOEProvide first-line IT support to internal users; troubleshoot hardware/software issues; remote assistance; onboarding hardware setup.
Windows, Mac OS X, Google Workspace, Office 365, VPN, TCP/IP
3mo
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Tier 1 Software Support
Miami Lakes, Florida, United States
HybridFull Time
Basic understanding of web-based software and systems, strong interpersonal and communication skills, collaboration in small teams, evenings and Saturday availability; Kanban/Trello/Jira experience desired.
Kanban, Trello, Jira
2w
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REMOTE | Support Engineer - Tier 1
Miami or Orlando
$50k-$55k/yr RemoteFull Time
Troubleshoot macOS/iPadOS/iOS, handle Zendesk tickets, communicate with IT customers, learn ACA/ACE/Apple certifications; degree optional and entry-level candidates considered.
G-Suite, Slack, Zoom, Jira, Confluence, Forethought, Zendesk, Ninety.io, macOS, iPadOS, iOS
1w
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Service Desk Technician Tier 1 - Miami, Florida
Miami, Florida, United States
$50k-$65k/yr HybridFull Time
2+ YOERequires 2–3 years of IT help desk, MSP, or related technical support experience, Windows or Mac troubleshooting, Microsoft 365 administration, and familiarity with Active Directory, Intune, and endpoint management.
Windows, Mac, Microsoft 365, Active Directory, Microsoft Intune, Multi-factor authentication (MFA)
1mo
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MSSP Analyst L1
Fort Lauderdale, Florida, United States
OnsiteFull Time
1+ YOEProvide Tier-1 support for Exchange and Office 365, troubleshoot desktop/Microsoft/Outlook issues, resolve incidents by phone and ticketing, analyze mail flow and headers; 1 year call-center experience and college coursework desirable.
Exchange, Office 365, Microsoft Office, Outlook, SMTP
2mo
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Help Desk Representative
Doral, Florida, United States
OnsiteFull Time
3+ YOEProvide Tier 1–2 IT support for cloud and on-premises environments; use ticketing systems; Windows/macOS; US citizen able to obtain clearance; Bachelor's degree or 3 years of equivalent IT experience.
JIRA, ServiceNow, Microsoft Windows, macOS, Cloud-based IT support tools
1mo
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Technical Operations Administrator
Miami, Florida, United States
OnsiteFull Time
2+ YOEAdminister and maintain servers, networks, storage and cloud platforms; perform patching, backup/DR, user access and Tier 1/2 support; bilingual English/Spanish required; 2 years IT systems or network admin experience preferred.
Windows, Linux, AWS, Azure, GCP, Fortinet, Juniper, Microsoft
3w
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Help Desk Specialist
Doral, Florida, United States
$53k-$108k/yr RemoteFull Time
1+ YOEExperience providing Tier I/II help desk support, familiarity with Windows and macOS, knowledge of ITIL and Agile, 1–3+ years help desk experience (HS+3yrs or BS+1yr), and relevant certifications (CompTIA A+, ITIL, Microsoft Modern Desktop).
Microsoft Windows, macOS, Jira, Confluence, Azure, AWS
3w
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Help Desk Specialist
Doral, Florida, United States
$53k-$108k/yr OnsiteFull Time
1+ YOEProvide Tier I/II help desk support; 1+ year help desk experience (HS+3yrs or BS+1yr), knowledge of Windows/macOS, ITIL, Jira/Confluence, cloud (Azure/AWS); CompTIA A+, ITIL, or Microsoft Modern Desktop certs preferred.
Microsoft Windows, macOS, Jira, Confluence, Azure, AWS