Denver or Phoenix or Las Vegas or San Francisco or New York City
$99k-$129k/yrHybridFull Time
Gusto: Cloud-based payroll and HR software for small businesses.
7+ YOE7+ years contact center WFM experience, AI fluency, WFM platform and automation experience, strong analytics and dashboarding skills, leadership and stakeholder communication, familiarity with COPC/ICMI/SWPP.
Ascend: Specialized consultancy for UKG implementation and optimization services.
5+ YOERequires 5+ years of UKG WFM experience or equivalent certification, implementation and configuration consulting experience, project management skills, and legal authorization to work in the US or Canada.
UKG Pro WFM, UKG Workforce Dimensions, UKG Workforce Central, ADP eTime, UKG Paragon, Microsoft Excel
Gusto: Cloud-based payroll and HR software for small businesses.
7+ YOEAI fluency, 7+ years capacity planning/forecasting experience, contact center and BPO experience, data pipeline and analytics proficiency, Bachelor's degree or equivalent, strong communication and stakeholder influence.
Arkansas or Arizona or California or Colorado or Florida or Georgia or Illinois or Kansas or Minnesota or Missouri or New Jersey or New Mexico or Nevada or New York or Oklahoma or Oregon or Tennessee or Texas or Utah or Washington or Wisconsin
$75k-$85k/yrRemoteFull Time
Daiso: Global Japanese retailer selling diverse household products at fixed prices
3+ YOE3+ years payroll experience, expertise with UKG Pro and Workforce Management, multi-state and California payroll knowledge, Associate's degree or equivalent experience.
Arkansas or Arizona or California or Colorado or Florida or Georgia or Illinois or Kansas or Minnesota or Missouri or New Jersey or New Mexico or Nevada or New York or Oklahoma or Oregon or Tennessee or Texas or Utah or Washington or Wisconsin
$75k-$85k/yrRemoteFull Time
Daiso: Global Japanese retailer selling diverse household products at fixed prices
3+ YOE3+ years payroll experience, UKG Pro and Workforce Management expertise, multi-state and California payroll knowledge, Associate's degree preferred; strong knowledge of tax, garnishments, and high-volume payroll processes.
HD Supply: Wholesale distributor of maintenance, repair, and operations products.
3+ YOE3+ years HR generalist experience in supply chain/manufacturing/distribution; employee relations, investigations, staffing, compensation, benefits, performance management; proficiency with MS Suite, Workday, and UKG WFM; BS/BA typically required.
Pittsburgh or Strongsville or Dallas or Birmingham or Lakewood
$91k-$202k/yrOnsiteFull Time
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
12+ YOE12+ years software engineering with enterprise-scale systems, 5+ years supporting WFM/WEM or contact center platforms, experience with cloud-native solutions, architecture, integrations, and technical leadership.
Rightway: Healthcare navigation and transparent pharmacy benefit management services.
8+ YOEBachelor's required (Master's preferred). 8+ years leadership in PBM/health plan/omnichannel contact center, experience with budgets, workforce strategy, CRM, WFM, analytics, and AI-enabled customer service.
Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yrHybridFull Time
Slalom: Provides business and technology consulting and software engineering services.
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
New York City or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$63k-$219k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
4+ YOE4+ years client-facing technical experience; 4+ years architecting UKG/ADP solutions; 2+ years in cloud modernization or data/AI initiatives; pre-sales, solution design, POCs, stakeholder management; Bachelor’s degree or equivalent experience.