15 wfm jobs at 14 companies in Phoenix, AZ
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UKG Pro WFM Senior Associate
Phoenix, Arizona, United States
$77k-$202k/yr OnsiteFull Time
2+ YOEBachelor's degree and at least 2 years' experience; experience configuring and implementing UKG/HR systems, analytical and business process skills, advanced scheduling and system integration experience; up to 60% travel.
UKG Pro WFM
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Resource Management & Analytics, WFM
Denver or Phoenix or Las Vegas or San Francisco or New York City
$99k-$129k/yr HybridFull Time
7+ YOE7+ years contact center WFM experience, AI fluency, WFM platform and automation experience, strong analytics and dashboarding skills, leadership and stakeholder communication, familiarity with COPC/ICMI/SWPP.
PagerDuty
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WFM Lead, NA Contact Center
Phoenix or O'Fallon or Whitehouse Station
$103k-$150k/yr OnsiteFull Time
5+ YOEBachelor's in business/finance/statistics/operations, 5+ years WFM in contact center, strong forecasting and analytics, Microsoft Excel/PowerPoint proficiency, excellent communication and contact-center metric knowledge.
Microsoft Excel, Microsoft PowerPoint, NICE CXone, Python, R
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WFM Capacity & Analytics Planner
Denver or Phoenix or Las Vegas
$99k-$129k/yr HybridFull Time
7+ YOEAI fluency, 7+ years capacity planning/forecasting experience, contact center and BPO experience, data pipeline and analytics proficiency, Bachelor's degree or equivalent, strong communication and stakeholder influence.
PagerDuty
1w
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WFM Forecasting & Capacity Planning Analyst
Mexico City or Phoenix
OnsiteFull Time
4+ YOERequires 4+ years of post-graduate experience in technology, operations, strategy, consulting, banking, or related fields; strong analytical, communication, Excel, Google Sheets, and SQL skills.
Microsoft Excel, SQL, Google Sheets, Covey
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Workforce Management Specialist
Florida or Indiana or Ohio or Louisiana or Iowa or New Hampshire or Delaware or North Carolina or Utah or Montana or Oklahoma or Virginia or Shelton or Arkansas or Alabama or Missouri or Pittsburgh or Nevada or San Antonio or New York City or Tampa or St. Petersburg or Mississippi or Tennessee or Orlando or New Mexico or Kansas or Maitland or Phoenix or Idaho or West Virginia or Gilbert or Maine or Pennsylvania or Nebraska or Sunrise or Port St. Lucie or South Carolina or Georgia or Wisconsin or Texas or Dallas or Connecticut or Arizona or Kentucky
RemoteFull Time
High school diploma, intermediate-to-advanced Microsoft Works Suite, data analysis and forecasting skills, excellent communication and time management; WFM tool experience and 2 years real-time WFM preferred.
Microsoft Works Suite, IEX, Verint, Calabrio, Five9, CXOne WFM
2mo
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Solution Architect - HR Business Applications
Tempe, Arizona, United States
OnsiteFull Time
5+ YOEBachelor's degree; 5+ years Infor HCM; 3+ years Infor WFM; experience with Birst, ADP/Tress; strong integration and HR lifecycle knowledge.
Infor HCM, Infor WFM, Birst, ADP, Tress, API, ION, BPM
2w
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Patient Communication Center Supervisor-Baseline West
Phoenix, Arizona, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED, lead or supervisory call center experience, 2 years progressive service-oriented supervisory experience; healthcare, WFM, SRM, and quality assurance experience preferred.
Service Relationship Management, Workforce Management, Quality assurance tools
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Contact Center Transformation Architect - CCaaS Strategy
Phoenix or Chandler or New York City or United States
$100k-$130k/yr HybridFull Time
8+ YOE8+ years contact center architecture/CCaaS consulting experience, expertise in IVR, omnichannel, routing, WFM, analytics; experience leading cloud migrations, designing target architectures, and stakeholder management.
Five9, Genesys, NICE CXone, Amazon Connect, Google Contact Center technologies
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Analytics & Integrations Developer
Scottsdale, Arizona, United States
OnsiteFull Time
4+ YOE4+ years supporting HRIS/HCM/WFM analytics, reporting, or integrations; strong analytical, communication, and project skills; experience translating business requirements into technical solutions; commitment to data governance.
UKG Pro, UKG Pro WFM, UKG People Analytics (Cognos BI), UKG Pro APIs, UKG Pro WFM APIs, UKG Integration Tools, Integration Hub (iHub), Data Import Tool, Boomi, Google Looker, Microsoft Power BI, Cognos BI, Azure DevOps, Jira, Smartsheet, Microsoft Project
2w
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Real-Time Analyst
Richardson or Phoenix or Hollywood
OnsiteFull Time
2+ YOE2+ years contact center workforce management experience, real-time decision-making, forecasting and analytics, strong communication, schedule flexibility for 24x7 coverage, proficiency with WFM platforms and data tools.
Microsoft Office Suite, Kronos, Verint, NICE, SQL, Python, VBA, Tableau
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Workforce Management Specialist
Fort Worth or Dallas or Tempe or United States
OnsiteFull Time
1+ YOE1+ year contact center experience and 1+ year WFM experience including forecasting and scheduling; bachelor’s degree or equivalent experience; strong analytical, reporting, and communication skills; Microsoft Office proficiency.
Genesys Cloud, SQL, Snowflake, Python, Sigma, Microsoft Office
2mo
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Connected Solutions Mid Market Sales Engineer (T&O)
New York City or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$63k-$219k/yr HybridFull Time
4+ YOE4+ years client-facing technical experience; 4+ years architecting UKG/ADP solutions; 2+ years in cloud modernization or data/AI initiatives; pre-sales, solution design, POCs, stakeholder management; Bachelor’s degree or equivalent experience.
UKG, ADP, GenAI, AI/ML, WFM
1d
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Contact Center Platform Engineer
Scottsdale, Arizona, United States
OnsiteFull Time
3+ YOERequires 3+ years of hands-on NiCE CXone administration and configuration, including Studio scripting, routing, integrations, AI features, troubleshooting, analytics, VoIP, APIs, and webhooks.
NiCE CXone, Studio, CRM, WFM, Enlighten AI, Cognigy AI, Salesforce, Apex, API, VoIP, IVR
2mo
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Business Analyst II - AMZ27049.1
Tempe, Arizona, United States
$75k-$130k/yr OnsiteFull Time
1+ YOEBachelor's in a quantitative field and 1+ year of related experience; proficiency with SQL, ETL, Oracle, large-scale data processing, statistical analysis, and advanced Microsoft Excel; strong communication and critical thinking.
SQL, ETL, Oracle, Kibana, OBIEE, Datanet, EWFM, IEX, Aspect, Microsoft Excel, macros, Erlang, R, SAS, STATA, SPSS, GACD Systems
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