4 workforce analytics analyst jobs at 4 companies in Lowell, MA
4w
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Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Mitel, Microsoft Excel
1d
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HR Workforce Reporting & Analytics Analyst | Full Time
Concord, New Hampshire, United States
OnsiteFull Time
4+ YOEBachelor's degree or equivalent experience; 4+ years of Workday reporting and HR functions experience; advanced Workday reporting, analytics, data modeling, governance, stakeholder management, and data storytelling skills.
Workday, Workday Report Writer, Composite Reports, Matrix Reports, Calculated Fields, Dashboards, Discovery Boards, Worksheets, HCM, Finance, Payroll, HRIS, KPI
2w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
3w
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Data Quality & Service Design Specialist
Boston, Massachusetts, United States
$72k-$104k/yr HybridFull Time
3+ YOEMinimum 3 years EDP experience including 1 year systems analysis; ability to collect user requirements, write specs and test plans; familiarity with SaaS, workforce development programs, federal/state reporting, and testing/documentation.
SaaS, CRM, analytics platforms, Microsoft Office, SharePoint, Teams