10 workforce analytics analyst jobs at 9 companies in North Carolina
1d
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Workforce Analytics Reporting Analyst
Tempe or Charlotte or Minneapolis
$76k-$89k/yr HybridFull Time
3+ YOEBachelor's degree or equivalent experience and 3+ years of reporting and data analysis experience. Requires strong communication, Excel, HR reporting, Workday, dashboard, database, documentation, and adaptability skills.
Workday, ServiceNow, Power BI, Microsoft Excel, Oracle, PeopleSoft, E360
18h
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Workforce Management Analyst
Fayetteville, North Carolina, United States
$14/hr OnsiteFull Time
Basic to intermediate workforce management knowledge, analytical and root cause analysis skills, communication ability, shift flexibility, customer operations experience preferred, and Excel proficiency.
Microsoft Excel
3mo
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Senior Workforce Management Analyst
Raleigh, North Carolina, United States
OnsiteFull Time
7+ YOE7-9 years in Workforce Management; Genesys Cloud CX WFM experience; analyze performance data; knowledge of ASA, AHT, FTE; problem-solving; onsite work; occasional travel.
Genesys Cloud CX, Excel, SQL, BI software
23h
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Workforce Management Forecasting Analyst
Reno or Charlotte or Dallas
$64k-$83k/yr HybridFull Time
5+ YOERequires 5+ years performing workforce management forecasting and capacity planning in contact centers, NICE and telephony system experience, Excel or Google Sheets proficiency, financial regulatory knowledge, and U.S. work authorization.
NICE, Automatic Call Distributors, IVR systems, Microsoft Excel, Google Sheets
3w
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Workforce Management Analyst - Forecasting & Scheduling
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor's in statistics/business or equivalent,2 years WFM scheduling/forecasting software experience,2 years inbound contact center experience,advanced Excel/Access,SQL/Oracle knowledge,Aspect eWFM familiarity,and strong communication and analytical skills.
Microsoft Excel, Microsoft Access, Aspect eWorkforce Management, IEX, Blue Pumpkin, SQL, Oracle
1mo
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Vendor, Financial & Workforce Planning Analyst
Charlotte or Malvern
HybridFull Time
3+ YOERequires 3+ years in financial planning, procurement, vendor management, business operations, or related work; analytical, modeling, communication, Microsoft Office, and process improvement skills; undergraduate degree or equivalent.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams, Claude, Microsoft Copilot
1mo
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Vendor, Financial & Workforce Planning Analyst
Malvern or Charlotte
HybridFull Time
3+ YOE3+ years experience in financial planning, procurement or vendor management; strong financial modeling, analytics, and communication; advanced Microsoft Office; undergraduate degree required; experience with automation/AI preferred.
Claude, Microsoft Copilot, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams
2d
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Resource Planning Analyst
Arizona or Mississippi or Pennsylvania or Montana or North Carolina or Louisiana or Maryland or Maine or Minnesota or Nebraska or Missouri or Colorado or North Dakota or Alabama or New York or New Jersey or New Mexico or Nevada or Ohio or South Carolina or Connecticut or Texas or District of Columbia or Florida or Rhode Island or Iowa or Arkansas or South Dakota or Idaho or Illinois or Vermont or Tennessee or Kansas or Virginia or Delaware or Washington or Utah or Wisconsin or Georgia or Indiana or West Virginia or Kentucky or Oregon or Wyoming or Michigan or Massachusetts or New Hampshire or Oklahoma
$44k-$102k/yr RemoteFull Time
2+ YOERequires 2+ years in high-volume customer service or call centers, 1+ year analyzing data, and 6+ months monitoring queues with workforce or telephony tools. Strong communication, prioritization, and problem-solving skills required.
Five9, Verint WFM, CAS, Avaya CMS, NICE, Aspect, Microsoft Teams
2mo
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Senior Business Analyst – Store Operations AI & Innovation
Mooresville, North Carolina, United States
OnsiteFull Time
3+ YOEBachelor's in operations/management/engineering/business analysis or equivalent; 3 years experience in workforce planning/data science/data modeling; experience with BI and visualization tools, SQL, A/B testing, Agile, and translating AI outputs for business.
MicroStrategy, Business Objects, Cognos, Google Cloud BigQuery, Teradata, SQL, Tableau, Qlik, Microsoft Power BI, Genetec
1w
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People Analyst
Raleigh, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor’s degree preferred or equivalent experience; 2–4 years in HR, workforce, talent acquisition, business intelligence, or related analytics; strong Excel skills and knowledge of HR processes, metrics, privacy, and confidential data.
Microsoft Excel, Power BI, HRIS, ATS