The Opportunity
Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day‑to‑day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners.
The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support.
This position is a full-time, in-office role and requires attendance in the office five days per week.
What to Expect
- Manage daily office operations across assigned locations
- Conduct regular office walk-throughs; escalate issues to building management or facilities
- Coordinate office maintenance, repairs, and equipment servicing
- Maintain shared office equipment (printers, photocopiers, AV equipment)
- Manage access cards, parking, and building access requests
- Act as the site point person for building maintenance, LERP, and one-off office needs
- Act as the first point of contact for IT-related inquiries and incidents
- Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones)
- Liaise with Service Desk and second-tier IT support to resolve complex issues
- Manage ServiceNow tickets, asset records, and inventory accurately
- Support onboarding and offboarding processes across departments
- Issue equipment, record asset details, and arrange system access
- Send welcome communications and update staff, inventory, and access lists
Coordinate lease returns and device refreshes
What you Bring
- College diploma or degree in Business Administration, IT, Facility Management, or a related field
- Experience with PC support, office administration, or a similar role
- Strong technical knowledge of Windows OS and Microsoft Office Suite
- Experience using ticketing systems (e.g., ServiceNow) is an asset
- Proven ability to manage multiple priorities with attention to detail
- Strong troubleshooting, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Professional, courteous, and discreet when handling confidential information
- Ability to remain calm, flexible, and service-focused in a busy environment
- Underwriting or insurance industry experience is an asset (but not required)
Salary Range: $45,000-$82,100
About Company
Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Company
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
