Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Title: Facilities Coordinator

Core Purpose:

Ensure seamless operation and maintenance of commercial and retail properties by coordinating facilities management activities, managing vendor relationships, responding to service requests, and maintaining high standards of safety, compliance, and customer service while creating exceptional workplace experiences for building occupants and tenants.

Key Responsibilities:

Vendor & Service Management

• Manage vendor relationships and service contracts, ensuring quality delivery, compliance with specifications, and cost-effective procurement
• Provide guidance to service vendors for completing repairs, upkeep, supply ordering, and general services following contract terms
• Assist service providers with office and security badge access, work scheduling, and client coordination
• Consult in quarterly business reviews on applicable contract service providers

Maintenance & Building Operations

• Coordinate preventive maintenance programs and repair activities across building systems including HVAC, electrical, plumbing, and life safety equipment

Work Order & Request Management

• Daily monitoring of open and pending work orders with review and reporting as directed
• Respond promptly to tenant/occupant service requests and facility issues, coordinating with appropriate teams to resolve problems and maintain high satisfaction levels
• Responsible for ergonomic work order administration and process execution

Space Management & Coordination

• Support space planning and move coordination activities, ensuring seamless transitions for new tenants and existing occupant relocations
• Support space allocation verification of occupied and vacant seating
• Assist with Moves, Adds and Changes requests including furniture reconfiguration and re-stacking

Financial & Administrative

• Prepare accurate and timely vendor invoicing to ensure proper payments following company vendor management and accounts payable policies
• Maintain inventory management systems for supplies, equipment, and spare parts while ensuring cost optimization and availability
• Prepare reports and documentation for property managers and clients, including maintenance summaries, vendor performance metrics, and budget tracking
• May consult on operating budgets including variance explanations for remote corporate locations

Data & Records Management

• Maintain property databases of changes in address, ownership, and emergency contacts
• Build and maintain relationships with CRE staff, vendors, and office staff requesting facility services

Emergency & Safety

• Assist with emergency response procedures and coordinate with security, fire safety, and building management teams during critical incidents

Sustainability

• Collaborate with sustainability initiatives including energy management programs, waste reduction efforts, and green building certification maintenance

Required Qualifications:

Education

• Minimum: High school diploma or GED
• Preferred: Associate degree in Facilities Management, Engineering Technology, or related field

Experience

• Minimum: 1 year of Facility Management experience OR 3 years of related experience in customer service or administrative environment
• Preferred: 2+ years of commercial facilities or property management experience

Technical Skills

• Strong understanding of building systems including HVAC, electrical, plumbing, and fire safety equipment with basic troubleshooting capabilities
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite
• Willingness to learn project planning software and building technology platforms

Soft Skills

• Excellent communication and customer service skills with ability to interact professionally with tenants, vendors, and internal stakeholders
• Professional phone etiquette and ability to ask questions for problem solving and conflict resolution
• Strong organizational and multitasking abilities with proven track record of managing competing priorities in fast-paced operational settings
• Ability to solve moderately complex problems with composure and professionalism
• Comfortable staying calm under pressure with understanding that results are expected

Compliance & Safety

• Knowledge of OSHA safety regulations, building codes, and compliance requirements for commercial properties and workplace environments
• Awareness of contracts and leases

Other Requirements

• Valid driver's license with ability to travel between multiple properties as needed (not required for single-location assignments)

Preferred/Advanced Qualifications:

• Bachelor's degree in Facilities Management, Engineering, or related technical field
• 4+ years of progressive facilities management experience in commercial real estate with exposure to Class A office buildings or mixed-use properties
• Professional certifications such as FMP (Facility Management Professional) or CFM (Certified Facility Manager)
• Experience with energy management systems, sustainability programs, and green building operations including LEED or ENERGY STAR certification processes
• Knowledge of project management principles and experience coordinating tenant improvement projects or capital improvements
• Familiarity with IoT building technology, smart building systems, and data analytics platforms
• Previous experience with budget management, vendor negotiations, and cost control strategies

Supervisory Duties:

Supervision not typical with this role

Physical Requirements:

• Travel requirements vary by portfolio assignment (may range from none to regular multi-site visits)
• Lifting and/or bending: Not typically required

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.