High School Work/Study Program- Product Support Specialist

Overview We are seeking a full-timeProduct Support Specialist – Seasonal located in our Olathe, KS office. In this role, you will be responsible for developing skills in customer service, product knowledge and technical troubleshooting in order to resolve issues for Sequoia Demo Company International customers related to products, services, orders and other areas as needed. Responsibilities Essential Functions - Work with mentor to develop skills to resolve customer inquires and requests regarding products, orders, pricing and other services offered - Develop a working understanding of Product Support systems and resources - Accurately and timely enter notes regarding customer inquiries and issues - Develop and maintain department and company image and philosophy to the public - Become highly knowledgeable in the specifications, capabilities and operation of Sequoia Demo Company International products and on policies, procedures, and product offerings - Monitor, document and report improvement needs in Sequoia Demo Company International equipment, systems, procedures, training and other relevant areas - Work a consistent and reliable schedule as identified by management Qualifications Basic Qualifications - Must be at least 16 years of age - Demonstrated interest for the product segment and interest in developing product knowledge - Demonstrated strong and effective verbal, written, and interpersonal communication skills - Interest in developing technical skills and troubleshooting abilities - Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others Desired Qualifications - Fluency in Spanish, Portuguese and/or French languages in addition to English Sequoia Demo Company International International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.