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Makeblock
Posted 1y ago

高级技术支持工程师岗

Makeblock
makeblock.comView all open roles
Hefei, Anhui, China
OnsiteFull Time
Responsibilities
  • diagnosing hardware
  • writing guides
  • analyzing problems
Requirements
  • Bachelor's degree in mechanical/electrical/computer field
  • Strong English reading skills
  • Experience with intelligent hardware (laser/3D preferred)
  • Technical troubleshooting
  • Documentation, and customer empathy

Job description

1. 为客户诊断激光雕刻打印机硬件/软件故障，提供技术解决方案
2. 编写产品故障处理指南，培训客服团队技术知识
3. 分析产品高频问题，推动研发端迭代优化
4. 处理升级客诉中的技术争议，降低退货率
5. 搭建海外客户技术知识库（FAQ/视频教程等）

1. 本科及以上学历，机械/电子/计算机相关专业优先
2. 英语CET6+优先，能阅读技术文档（有海外技术支持经验优先）
3. 熟悉智能硬件结构（有3D打印/激光设备经验者重点考虑）
4. 逻辑思维强，能用通俗语言解释复杂技术问题
5. 抗压能力强，具备用户同理心，积极主动、认真负责

福利：
1.保障：五险一金+带薪年假+“任性假”
2.补贴：夜班补贴+餐补+房补
3.作息：做五休二（轮休制），弹性排班

About Makeblock

Developer of educational robotics hardware and STEAM learning software.

Year founded
2012
Industries
RoboticsEducation Technology
Activities
educational robotics hardwarecoding education softwareSTEAM learning toolslaser cutting machinesmaker kits
Organization type
Private
Latest investment
Raised $44.00M Series C (2018)
Headquarters
CN

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