Description
Rent Branson is seeking a detail-oriented and proactive Owner Services Coordinator to support our Owner Relations team. In this role, you will help ensure that the homes in our vacation rental portfolio are maintained to the highest standards while assisting with communication, documentation, and operational coordination.
If you are highly organized, enjoy working in a fast-paced environment, and take pride in delivering excellent service, we would love to hear from you.
What You’ll Do
- Provide administrative support to the Owner Relations team in managing a portfolio of vacation rental homes.
- Assist with homeowner communications by responding to routine inquiries and ensuring timely follow-up.
- Monitor guest reviews and help track responses or corrective actions when needed.
- Coordinate with housekeeping and maintenance teams to ensure properties remain clean, safe, and guest-ready.
- Assist with scheduling vendors for maintenance, repairs, and property services.
- Maintain accurate records related to property condition, service requests, and maintenance schedules.
- Support monthly owner statement review by organizing documentation and identifying discrepancies.
- Help coordinate quarterly property quality assurance visits and compile inspection reports.
- Support onboarding documentation and setup for new homes joining the Rent Branson program.
- Collaborate with internal departments to ensure smooth communication and operational efficiency.
- Perform other administrative duties as assigned.
Requirements
Who You Are
- Highly organized with strong attention to detail.
- Strong written and verbal communication skills.
- Comfortable managing multiple priorities and deadlines.
- Tech-savvy and able to quickly learn new systems and software.
- A collaborative team player who works well with multiple departments.
- Dependable and consistent with a strong sense of accountability.
- Self-motivated and proactive in completing tasks and solving problems.
- Adaptable and flexible in a dynamic work environment.
What We’re Looking For: The following list of skills is helpful but not required
- Previous Administrative Assistant experience preferred.
- Experience working in hospitality, property management, or operations a plus.
- Experience with project coordination or scheduling is a plus.
- Familiarity with vacation rental platforms such as Airbnb or Vrbo is helpful but not required.
- Experience working with vendors, scheduling services, or coordinating teams is a plus.
- This position provides the right candidate with the opportunity to grow up into our Owner Ambassador Department.
Benefits:
Full time employees will be eligible for PTO
Health insurance benefits
Life insurance
401K plan
Work Environment
- Office-based with frequent interaction with tenants and vendors
- Standard business hours; occasional evening or weekend availability may be required
- Ability to sit for extended periods while working at a computer
- Occasional lifting and carrying of office materials or files (up to 20–25 pounds)
- Ability to work in a fast-paced office environment with frequent interruptions
Culture Index Survey: As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.
Summary
Who We Are:
You’ll work closely with leadership and play a key role in the success of our businesses. Every day is different — no two weeks look the same. We are a dynamic property management company, with a collaborative, supportive team environment, and room to grow.
Rent Branson is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rent Branson makes hiring decisions based solely on qualifications, merit, and business needs at the time.
