Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
This position requires working on shifts and covering on-call duties (on rotation)
Shift 1: 6:30 – 15:30
Shift 2: 9:00 – 18:00
Shift 3: 10:30 – 19:30
As a Technical Support Analyst L2 with more than 2 years of experience in supporting UNIX/Linux on Public Cloud environments, your main duties will be performing diagnostics and maintenance of E-commerce solutions.
You will be debugging incorrect website behavior (content, configuration or code related issues) and will configure and troubleshoot backend applications. You will provide root cause analysis and investigate and troubleshoot AWS EC2, S3, RDS, VPC configurations, data feeds from 3rd parties, perform code releases.
You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues. You will use different communication channels, such as e-mail, phone and other support management application.
Qualification
Technology Stack Used &Required Knowledge:
Education in an IT background or 2+ years of working experience with Linux/Unix environments
Working experience with AWS or other Public Cloud Platform
Scripting with BASH, Perl or Python
Log parsing and analysis
Web services – Advanced
Network protocols – Intermediate
The Rest of the qualities, you know them:
Fluent in English – verbally & written
Flexibility in using different technologies/platforms
Communication Skills
Motivated and enthusiastic to discover and learn new technologies
Travel ability (short/long term)
Disciplined and “Team first approach” oriented
Ability to shift gears quickly and cope with change
Benefits:
Certification
Career Counselling
25 days paid annual vacation
Flexible home office
Options to buy shares
Luxury health & dental insurance
Food vouchers
Multisport cards
Employee Assistance Program
Bonuses for special occasions
Additional Information
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
