5 amazon connect jobs at 4 companies in Charlotte, NC
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Cloud DevSecOps Engineer - Amazon Connect
Hoover or Charlotte or United States or Atlanta
$133k-$167k/yr HybridFull Time
8+ YOE8+ years IT/InfoSec experience, designing and building secure CI/CD pipelines, experience with cloud (AWS/Azure), infrastructure as code, automation, and DevSecOps practices.
Ansible, Terraform, Packer, Python, Jenkins, Azure DevOps, Git, ServiceNow, OpenShift, Azure Kubernetes Service (AKS), HashiCorp Vault, CloudWatch, Datadog, Dynatrace, OpenTelemetry, New Relic, Kubernetes, Docker, ECS, EKS, CloudFormation, CDK, AWS, Azure
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
2mo
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Sr Manager, Software Engineering - AI / Conversational Platforms - Hybrid (Minneapolis, Charlotte, Austin )
Minneapolis or Charlotte or Austin or Chicago or Santa Ana or Washington or United States
$113k-$193k/yr HybridFull Time
12+ YOE5+ MgmtBachelor's in CS/Engineering or equivalent, 12+ years software engineering experience, 5+ years engineering management, experience with AWS and conversational AI (Amazon Connect, Lex), production AI/ML delivery, and ability to pass a drug test.
AWS, Amazon Connect, Amazon Lex (V2), Amazon Bedrock, OpenAI, AWS Lambda, API Gateway, DynamoDB, CI/CD, DevOps
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2mo
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR