19 amazon connect jobs at 9 companies in Dallas, TX
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AWS Amazon Connect Configuration & Deployment Engineer/Architect
Dallas, Texas, United States
RemoteFull Time
Implementing and administering Amazon Connect solutions, deploying ACCO components with IaC, building CI/CD pipelines, integrating SSO/IdP and telephony, and documenting operational standards.
Amazon Connect, OpenTofu, Terraform, DynamoDB, Lambda, API Gateway, CloudWatch, IAM, CI/CD
3d
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Product Manager with Amazon Connect- R01566925
St. Louis or Dallas or New York City
$75-$80/hr HybridFull Time
7+ YOERequires 7+ years of product management experience, including 3+ years with contact center platforms or voice automation in healthcare payer settings, a relevant bachelor's degree, Amazon Connect expertise, and agile delivery experience.
Amazon Connect, Avaya, Cisco, AWS, Lex, Lambda, Connect Flows, Contact Lens, JIRA, Confluence, Productboard, SAFe, Scrum, IVR, SMS, email, chat
1mo
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Product Manager with Amazon Connect- R01566925
Dallas or New York or Saint Louis
$75-$80/hr HybridContract
7+ YOE7+ years product management experience with 3+ years in contact center/voice automation in healthcare payer settings; Amazon Connect migration experience; AWS services and IVR/telephony knowledge; HIPAA/PHI security experience; agile and stakeholder leadership.
Amazon Connect, Amazon Lex, AWS Lambda, Connect Flows, Contact Lens, Avaya, Cisco, Genesys, IVR, Jira, Confluence, Productboard, SAFe, Scrum, AWS
2w
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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Tempe or Seattle or Arlington or Atlanta or Mountain View or Dallas
$131k-$204k/yr OnsiteFull Time
3+ YOEBachelor's degree in related field,3+ years cloud architecture/contact-center experience,proficiency with conversational AI frameworks,NLP/NLU,REST APIs,and integration across contact-center platforms.
Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, Rasa, Dialogflow, Lex, Azure Bot Service, REST APIs, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, Terraform, Python
2w
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Partner Specialist, CXE, CXE - Amazon Connect
New York or Irvine or Dallas or United States
$148k-$220k/yr OnsiteFull Time
6+ YOE6+ years go-to-market/business development or consulting experience, experience negotiating/executing business agreements, ability to influence leadership, explain technical concepts, and interpret data for business decisions.
1mo
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Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence
Dallas, Texas, United States
$154k-$208k/yr OnsiteFull Time
5+ YOE5+ years cloud architecture experience, bachelor's degree or equivalent, coding experience with REST APIs, NLP/Conversational AI experience, AWS proficiency, security/compliance knowledge.
AWS, Amazon Connect, Amazon Lex, REST APIs, Dialogflow, Rasa, NLX, Azure Bot Service, Terraform, Python
1mo
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Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Seattle or Arlington or Atlanta or Mountain View or Dallas
$210k-$284k/yr OnsiteFull Time
8+ YOE8+ years cloud architecture and implementation experience, Bachelor’s in CS or related, REST API and conversational AI experience, proficiency with AWS services, mentoring and customer-facing skills.
REST APIs, Amazon Lex, Amazon Connect, NLX, Rasa, Dialogflow, Azure Bot Service, AWS
1mo
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Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect
Seattle or Arlington or Atlanta or New York or Dallas
$187k-$278k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years sales/sales management in infrastructure or cloud technology, leadership in customer-facing CX/VDI domains, quota-carrying and complex deal experience, ability to build executive relationships and develop go-to-market strategy.
Amazon Connect, AWS
1mo
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AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions
Boston or Seattle or Atlanta or New York or Denver or Chicago or San Francisco or Dallas
$163k-$220k/yr OnsiteFull Time
5+ YOE5+ years GTM/business development/sales/consulting and customer-facing leadership with business application technologies; 5+ years cloud/infrastructure experience; ability to develop organization-level strategies.
Amazon Connect, AWS Applied AI Solutions, AWS, CRM, Contact Center-as-a-Service, EUC
1mo
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Contact Center Transformation - Senior Associate
New York City or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$77k-$202k/yr FieldFull Time
2+ YOEBachelor's degree, 2+ years experience, experience with AngularJS/React/Vue.js, HTML5/CSS, Figma, usability testing, and contact center technologies (Amazon Connect, Genesys CloudCX).
AngularJS, React, Vue.js, HTML5, CSS, Figma, Amazon Connect, Genesys CloudCX
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Contact Center Transformation - Director
New York City or Tampa or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Florham Park or California or Philadelphia or Seattle or Houston
$155k-$410k/yr FieldFull Time
8+ YOEBachelor's degree, at least 8 years' experience, experience with contact center transformation, Amazon Connect, Genesys CloudCX, AngularJS/React/Vue.js, contact center analytics, and leadership/business development.
Amazon Connect, Genesys CloudCX, AngularJS, React, Vue.js
2w
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Interaction Management Area Product Owner
Columbus or Plano or Wilmington
$152k-$245k/yr OnsiteFull Time
8+ YOE8+ years delivering products or technology, experience with contact center/voice platforms, knowledge of IVR/ACD/Genesys/Amazon Connect, AI/ML concepts for customer experience, stakeholder management, product lifecycle expertise.
IVR, ACD, Genesys, Amazon Connect, CCaaS
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
1mo
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Contact Center Transformation - Senior Manager
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$124k-$280k/yr OnsiteFull Time
7+ YOEBachelor's degree, at least 7 years experience, proven contact center transformation experience with AI-powered solutions, proficiency with Amazon Connect and Genesys CloudCX, experience with AngularJS/React, strong client communication and team leadership.
Amazon Connect, Genesys CloudCX, AngularJS, React
3w
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Director, Contact Center Technology
Boston or Plano or Atlanta or Morristown or Hyderabad
$153k-$194k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise contact center/telephony technology, 5+ years people leadership, CCaaS and telephony expertise (NICE CXone, Genesys, Five9, Amazon Connect, Talkdesk, Cisco), SIP/IVR knowledge, vendor management, executive communication.
NICE CXone, Genesys Cloud, Five9, Amazon Connect, Talkdesk, Cisco, Salesforce Service Cloud, SIP, IVR
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2mo
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
3d
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Associate Director, Technical Solution Manager - Incentive
New York City or Georgia or Dallas or Atlanta or Pennsylvania or Chicago or Washington or California or Colorado or Massachusetts
$155k-$279k/yr HybridFull Time
5+ YOERequires 5+ years of technology and commercial experience, strong CxO-level market connections, complex deal leadership, technology trend expertise, communication skills, and travel up to 50%; bachelor's degree preferred.
Microsoft, Google, Amazon, Skillsoft
4w
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
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