13 amazon connect jobs at 9 companies in Los Angeles, CA
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Partner Specialist, CXE, CXE - Amazon Connect
New York or Irvine or Dallas or United States
$148k-$220k/yr OnsiteFull Time
6+ YOE6+ years go-to-market/business development or consulting experience, experience negotiating/executing business agreements, ability to influence leadership, explain technical concepts, and interpret data for business decisions.
3w
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Senior Paid Media Strategist (Amazon Ads)
Minneapolis or Playa Vista
$89k-$120k/yr HybridFull Time
5+ YOEBachelor's degree,5+ years managing retail media for CPG,deep expertise with Amazon Ads/Walmart Connect/Target Roundel,analytical,experience with incrementality testing and agency partnerships.
Amazon Ads, Walmart Connect, Target Roundel, Instacart
1mo
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Account Executive, Sales
Los Angeles, California, United States
HybridFull Time
3+ YOE3+ years B2B sales experience (SMB / Mid Market), hands-on experience with Amazon Seller Central and/or Walmart Seller Center, knowledge of Walmart Connect and Amazon Ads, strong communication, pipeline management, and regular travel.
Amazon Seller Central, Walmart Seller Center, Walmart Connect, Amazon Ads
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Director of Retail Media & Ads
Glendale, California, United States
$145k-$165k/yr OnsiteFull Time
7+ YOE7+ years in retail media/ecommerce advertising; 3+ years Amazon ads; experience with Walmart Connect and other retail media; strong ROAS/profitability focus.
Amazon Advertising, Amazon PPC, Amazon Marketing Cloud, Walmart Connect, Lowe’s One Roof Media Network, Home Depot paid media
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Contact Center Transformation - Senior Associate
New York City or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$77k-$202k/yr FieldFull Time
2+ YOEBachelor's degree, 2+ years experience, experience with AngularJS/React/Vue.js, HTML5/CSS, Figma, usability testing, and contact center technologies (Amazon Connect, Genesys CloudCX).
AngularJS, React, Vue.js, HTML5, CSS, Figma, Amazon Connect, Genesys CloudCX
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Manager, Affiliate Marketing
Carson, California, United States
$80k-$90k/yr HybridFull Time
5+ YOE5+ years affiliate/creator/affiliate marketing experience, hands-on with ShopMy/LTK/Amazon Creator Connections/TikTok Shop/impact.com, strong analytics, project and stakeholder management, excellent communication.
ShopMy, Amazon Creator Connections, TikTok Shop, LTK, impact.com
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Contact Center Transformation - Director
New York City or Tampa or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Florham Park or California or Philadelphia or Seattle or Houston
$155k-$410k/yr FieldFull Time
8+ YOEBachelor's degree, at least 8 years' experience, experience with contact center transformation, Amazon Connect, Genesys CloudCX, AngularJS/React/Vue.js, contact center analytics, and leadership/business development.
Amazon Connect, Genesys CloudCX, AngularJS, React, Vue.js
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Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Hawthorne, California, United States
$131k-$178k/yr OnsiteFull Time
5+ YOE5+ years IT/software development experience with 2+ years design/implementation; experience with Amazon Connect, Bedrock, Salesforce, LLMs, AWS services; strong technical design, integration, and stakeholder communication skills.
Amazon Connect, Amazon Bedrock, Salesforce, AgentForce, Einstein, Connect Assistant, Agent Assist, Q in Connect, LLM
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
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Contact Center Transformation - Senior Manager
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$124k-$280k/yr OnsiteFull Time
7+ YOEBachelor's degree, at least 7 years experience, proven contact center transformation experience with AI-powered solutions, proficiency with Amazon Connect and Genesys CloudCX, experience with AngularJS/React, strong client communication and team leadership.
Amazon Connect, Genesys CloudCX, AngularJS, React
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Sr Manager, Software Engineering - AI / Conversational Platforms - Hybrid (Minneapolis, Charlotte, Austin )
Minneapolis or Charlotte or Austin or Chicago or Santa Ana or Washington or United States
$113k-$193k/yr HybridFull Time
12+ YOE5+ MgmtBachelor's in CS/Engineering or equivalent, 12+ years software engineering experience, 5+ years engineering management, experience with AWS and conversational AI (Amazon Connect, Lex), production AI/ML delivery, and ability to pass a drug test.
AWS, Amazon Connect, Amazon Lex (V2), Amazon Bedrock, OpenAI, AWS Lambda, API Gateway, DynamoDB, CI/CD, DevOps
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR