7 amazon connect jobs at 3 companies in Phoenix, AZ
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Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Dallas or Boston or Jersey City or Seattle or Arlington or Atlanta or Tempe or Mountain View or Denver
$154k-$208k/yr OnsiteFull Time
5+ YOEBachelor's degree in CS/engineering/math plus 5+ years cloud architecture/delivery experience; contact center tech exp (Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce); 3+ years NLP/IVR/chat; REST APIs integration; strong communication.
REST APIs, web services, Amazon Connect, NLP, Dialogflow, Lex, Terraform, Python
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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Tempe or Seattle or Arlington or Atlanta or Mountain View or Dallas
$131k-$204k/yr OnsiteFull Time
3+ YOEBachelor's degree in related field,3+ years cloud architecture/contact-center experience,proficiency with conversational AI frameworks,NLP/NLU,REST APIs,and integration across contact-center platforms.
Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, Rasa, Dialogflow, Lex, Azure Bot Service, REST APIs, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, Terraform, Python
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Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Seattle or Arlington or Atlanta or Tempe or Mountain View or Dallas
$154k-$208k/yr OnsiteFull Time
5+ YOE5+ years cloud architecture and contact center experience; bachelor's degree in CS/engineering/math or equivalent; RNLP/NLU and conversational AI experience; hands-on REST API coding; familiarity with contact center platforms and AWS services.
Amazon Connect, Amazon Lex, Avaya, Cisco, Genesys, NICE InContact, Salesforce, Rasa, Dialogflow, Azure Bot Service, REST APIs, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, Terraform, Python
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
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Principal Network Engineer
Wellesley Hills or Milwaukee or Phoenix
€29k-€37k/yr OnsiteFull Time
5+ YOE5+ years enterprise network engineering; AWS Advanced Networking certification required; hands-on Cisco routing/switching, WatchGuard firewalls, AWS networking, IaC with Terraform or CloudFormation; experience with Venafi and AI developer tools preferred; bachelor’s degree or equivalent.
Cisco IOS, Cisco Nexus, WatchGuard, AWS, Amazon VPC, Transit Gateway, Direct Connect, Site-to-Site VPN, Route Tables, Network ACLs, Security Groups, Terraform, AWS CloudFormation, Amazon Q, Amazon Bedrock, Amazon S3, Venafi, VMware, BGP, MPLS, EIGRP
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Principal Network Engineer
Wellesley Hills or Milwaukee or Phoenix
€29k-€37k/yr OnsiteFull Time
5+ YOE5+ years network engineering experience; AWS Certified Advanced Networking – Specialty; hands-on Cisco routing/switching, WatchGuard, AWS networking, Terraform or CloudFormation; strong troubleshooting and communication skills.
Cisco IOS, Nexus, WatchGuard, AWS, Terraform, AWS CloudFormation, Amazon Q, Amazon Bedrock, Venafi, Amazon S3, VMware, Transit Gateway, Direct Connect, SIEM, IDS, IPS