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23 amazon connect jobs at 7 companies in San Francisco, CA

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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Tempe or Seattle or Arlington or Atlanta or Mountain View or Dallas
$131k-$204k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
3+ YOEBachelor's degree in related field,3+ years cloud architecture/contact-center experience,proficiency with conversational AI frameworks,NLP/NLU,REST APIs,and integration across contact-center platforms.
Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, Rasa, Dialogflow, Lex, Azure Bot Service, REST APIs, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, Terraform, Python
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1mo
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Contact Center Transformation - Senior Associate
New York City or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$77k-$202k/yr FieldFull Time
PwC
PwC: Providing audit, tax, and management consulting services to businesses.
2+ YOEBachelor's degree, 2+ years experience, experience with AngularJS/React/Vue.js, HTML5/CSS, Figma, usability testing, and contact center technologies (Amazon Connect, Genesys CloudCX).
AngularJS, React, Vue.js, HTML5, CSS, Figma, Amazon Connect, Genesys CloudCX
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AI Agent Engineer, Client Facing
Redwood City, California, United States
$108k-$170k/yr HybridFull Time
Observe.AI
Observe.AI: AI-powered platform for contact center intelligence and performance automation
3+ YOEBachelor's in CS or related,3+ years in conversational AI/solution engineering,expertise in prompt design,API and telephony integrations,SIP/Twilio/Amazon Connect experience,LLMs and vector DB familiarity,Python or JavaScript.
SIP, Twilio, Amazon Connect, GPT, Claude, Gemini, vector DBs, LangChain, LlamaIndex, Python, JavaScript, n8n, Zapier
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
Slalom
Slalom: Provides business and technology consulting and software engineering services.
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
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2mo
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Staff Business Systems Analyst – GBSG Routing RTB
San Diego or Mountain View
$157k-$229k/yr OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
5+ YOE5+ years business systems/technical operations experience, hands-on with contact center routing (Amazon Connect/CUP/CUE), analytics (Qlik Sense, Splunk, Databricks), Agile, strong stakeholder communication, and an AI-first mindset.
Contact Us Platform (CUP), CUE, Amazon Connect, Qlik Sense, Splunk, Databricks, ChatGPT, Gemini, Virtual Expert Platform (VEP), Sherlock, Salesforce, Postman, Jenkins, GitHub, CSHQ, AMT
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2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Kyndryl
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
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