Squint: AI and AR platform for frontline manufacturing workers.
5+ YOE5+ years in technical/support roles; experience troubleshooting integrations, APIs, and platform issues; building support tooling, runbooks, and processes; strong written and verbal communication.
Anthropic: Developing safe and reliable artificial intelligence systems.
5+ YOE5+ years in technical product support for enterprise customers; strong API and SaaS experience; hands-on with SSO/OAuth; excellent written and verbal communication; able to work in ambiguity and coordinate across teams
Benchling: Cloud platform for biotechnology research and development.
5+ YOE5+ years in IT/support/product support; enterprise support experience; life science background preferred; strong communication; escalation ownership; familiar with logs, APIs, SSO, network basics.
Cartesia: Builds real-time generative voice and multimodal AI models.
2+ YOE2+ years in technical/product support or similar; strong troubleshooting with APIs, SDKs, logs; excellent written and verbal communication; comfortable debugging and collaborating with engineering.
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yrHybridFull Time
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree or equivalent experience; 3+ years client-facing SaaS experience with 2+ years technical support and 1+ years account management; strong communication, analytical skills, and experience with case management tools, APIs and basic SQL.
New York City or San Francisco or Vancouver or Amsterdam or London or Paris or Singapore or Tokyo
$95k-$143k/yrHybridFull Time
AmplitudeNasdaq: AMPL: Develops digital analytics software for tracking customer product behavior.
Bachelor's degree, customer-facing support experience, familiarity with SDKs/APIs, experimentation/statistics, data warehouses (e.g., Snowflake, BigQuery), and support tools (Zendesk, Intercom, Confluence, Linear).
SDKs, APIs, Snowflake, BigQuery, Zendesk, Intercom, Confluence, Linear
Merge: Unified API platform for connecting B2B software integrations.
2+ YOE2+ years in technical/support or solutions engineering; strong API/integration troubleshooting, log and scripting debugging, excellent verbal/written communication, customer-facing experience, and participation in on-call rotation.
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years in technical support or related roles; familiarity with life sciences workflows; enterprise support experience with APIs, access and environment configuration; strong troubleshooting and playbook-building skills.
ServiceNow Technology Support II - Production Support
San Francisco, California, United States
$86k-$130k/yrOnsiteFull Time
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
2+ YOE2+ years troubleshooting and maintaining IT services; strong ServiceNow platform, integrations, APIs, and scripting (JavaScript/Glide API); familiarity with ITIL and monitoring tools; on-call weekend support.
Socure: Provide AI-driven identity verification and fraud prevention software.
3+ YOEBachelor's degree, 3+ years in SaaS technical support, U.S. citizenship required, experience with APIs and SQL, proficiency with AI-assisted tools (ChatGPT/Claude/Copilot), strong communication and customer-empathy skills.
Stripe: Provides online payment processing and financial infrastructure for businesses.
2+ YOE2+ years B2B technical support or engineering experience; ability to debug and triage customer issues, write scripts using APIs, functional SQL knowledge, strong written/verbal communication, customer empathy.
Pylon: AI-native customer support platform for B2B companies.
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
6+ YOEAdministration/support of enterprise AI platforms, GitHub management, SSO and access governance, API and CI/CD troubleshooting, log analytics, and Azure infrastructure knowledge.
Azure AI Foundry, GitHub, Claude, Gemini, Log Analytics
Rillet: AI-native ERP software for finance and accounting teams
0.5+ YOE6 months–3 years customer-facing or technical support experience; comfortable scripting, building integrations/APIs, triage, strong async writing, and automating support workflows.