20 call center manager jobs at 15 companies in Berthoud, CO
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Call Center Supervisor
Golden, Colorado, United States
$76k-$88k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years supervisory call center experience; coaching, WFM, QA, KPI management, scheduling, performance monitoring, escalation handling, and strong communication skills.
Five9, HubSpot, Smartsheet, Agent Assist, AI chatbots, Excel, Google Sheets, Teams, SharePoint
1mo
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Service Unit Manager – Call Center
Denver, Colorado, United States
$82k-$85k/yr RemoteFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent; 5+ years of customer service or call center leadership, 3+ years managing people, remote team experience, strong analytical, organizational, communication, and problem-solving skills.
Microsoft Office
1mo
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Service Unit Manager – Remote Call Center
Denver, Colorado, United States
$82k-$85k/yr RemoteFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent,5+ years customer service/call center leadership,3+ years people management,experience managing remote teams,proficiency with customer service systems and Microsoft Office.
Microsoft Office
3w
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Call Quality Analyst
Loveland, Colorado, United States
$60k-$75k/yr HybridFull Time
3+ YOE3+ years call center experience (trainer/manager/analyst preferred), bachelor’s degree preferred, advanced Microsoft Excel, experience with call monitoring/quality processes, strong communication and analytical skills.
Microsoft Excel, Microsoft Teams, NiCE CXOne
1w
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Sales Supervisor (Call Center)
Saratoga Springs or Florida or Jupiter or New York City or Denver or Hackensack or Yorktown or Calgary
OnsiteFull Time
10+ YOE4+ MgmtAssociate degree required; bachelor's preferred. Requires 10+ years of contact center sales leadership, including 4+ years managing multi-site operations, plus sales metrics, coaching, CRM, and contact center systems experience.
3w
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IT Operations Manager
Denver, Colorado, United States
$116k-$128k/yr OnsiteFull Time
Bachelor's degree in IT or CS, proven IT operations management experience, ITIL/change management expertise, data center experience a plus, on-call availability, ability to manage incidents and SLAs.
2mo
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Call Center Team Lead of Intake (Denver, CO)
Denver, Colorado, United States
$23-$26/hr HybridFull Time
Experience leading a team, coaching, and performance management; strong communication; bilingual Spanish preferred.
2w
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Manager, Learning & Development
Englewood, Colorado, United States
OnsiteFull Time
1+ YOEManage and coach training teams to meet completion and quality goals; improve training metrics; perform data analysis and reporting; strong coaching, attention to detail, and call center experience.
Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Oracle, Kronos, Tandberg
2mo
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Customer Experience Manager
Broomfield, Colorado, United States
$70k-$85k/yr OnsiteFull Time
3+ YOE3+ years leadership in customer service or call center; bachelor's preferred; strong communication and problem-solving; experience in manufacturing/industrial/safety preferred.
1mo
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Consumer Operations Team Lead (Bilingual Spanish/English)
Crum Lynne or Chicago or Reston or Washington or Greenwood Village or Boca Raton
$72k-$105k/yr HybridFull Time
3+ YOE3+ years call center leadership, proven coaching and KPI management, bilingual Spanish/English, strong communication, data analysis, and Microsoft Office skills; bachelor’s preferred.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
5d
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Customer Care Support Supervisor 2
Aurora, Colorado, United States
$75k-$122k/yr OnsiteFull Time
2+ YOE2+ MgmtRequires 2+ years managing or supervising inbound/outbound call center teams or teams of 15+, weekend availability, background check, and strong communication, leadership, analytical, and organizational skills.
The Loop by Perk Spot
1mo
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Customer Experience Coordinator
Louisville, Colorado, United States
$20-$22/hr OnsiteFull Time
Alarm Detection Systems: Installs and monitors commercial and residential security and fire systems.
1+ YOE1–2 years customer service or call center experience, high school diploma or equivalent, strong communication, Microsoft Office proficiency, ability to manage multiple tasks, and maintain confidentiality.
Microsoft Office, ADS software platforms
5d
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Customer Care Support Supervisor 2
Aurora, Colorado, United States
$75k-$122k/yr OnsiteFull Time
2+ MgmtRequires 2+ years managing or supervising inbound/outbound call center teams or teams of 15+, weekend availability, background check, and strong communication, analytical, organizational, and leadership skills; 4-year degree preferred.
The Loop by Perk Spot
2mo
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Medical Records Specialist - Denver, CO (Denver, CO, US)
Denver, Colorado, United States
$22/hr OnsiteFull Time
High school diploma or equivalent; clerical/data entry proficiency; ability to interact with medical providers to collect and manage records; willingness to perform telephone outreach and sales; bilingual English/Spanish preferred; call center experience desired.
1mo
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RN Coordinator Transfer Ctr
Greenwood Village, Colorado, United States
$39-$72/hr OnsiteFull Time
5+ YOERequires active RN and BLS, bachelor's degree in nursing, 5+ years nursing experience; coordinates patient transfers, supervises staff, and documents transfers in a transfer/transport call center.
1mo
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Lead Breakdown Coordinator
Brighton, Colorado, United States
$22-$24/hr HybridFull Time
2+ YOE2+ years dispatch/call center or breakdown coordination experience; strong multitasking, communication, documentation and typing skills; comfort with computer systems and GPS/telematics; ability to work rotating nights, weekends, and holidays.
GPS, telematics
1mo
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Lead Customer Service Representative
Denver, Colorado, United States
$22-$24/hr OnsiteFull Time
2+ YOE2+ MgmtHigh school/GED, minimum 2 years call center supervisory experience (transportation preferred), strong communication, ability to work flexible shifts, computer literate; bilingual candidates may qualify for higher pay.
1mo
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Lead Breakdown Coordinator
Brighton, Colorado, United States
$22-$24/hr OnsiteFull Time
2+ YOE2+ years dispatch/call center or related experience; strong multitasking, documentation, and communication skills; comfortable with computer systems, GPS/telematics maps, and multi-application workflows; able to work rotating nights, weekends, and holidays.
GPS, Telematics, phone systems, Headset, computer systems
4d
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Lead National Resource Specialist (Program Services)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteTemporary
1+ YOERequires one year of specialized experience equivalent to GS-09, including call center team leadership, customer communication, data reporting, workload monitoring, telephony and messaging systems, coaching, and mentoring; graduate education may substitute.
Genesys, Dynamics 365, Unified Lending Platform (ULP), USA Hire, USAJOBS
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