18 call center manager jobs at 17 companies in Bothell, WA
3d
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Call Center Manager
Woodinville, Washington, United States
$85k-$115k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years call center or customer service leadership, 3+ years managing service/dispatch teams; experience with ServiceTitan/Five9 preferred; strong coaching, KPI improvement, and communication skills.
ServiceTitan, Five9, Microsoft Office
3d
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Call Center Manager
Woodinville, Washington, United States
$85k-$115k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years call center/customer service leadership, 3+ years managing service or dispatch teams, experience improving KPIs, ServiceTitan and Five9 experience preferred, strong communication and reporting skills.
ServiceTitan, Five9, Microsoft Office
1w
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Call Center Manager
Mukilteo, Washington, United States
$95k-$110k/yr OnsiteFull Time
Manage high-volume call center for trades with P&L responsibility, lead 15–20+ staff, dispatch/inside sales experience, ServiceTitan and Microsoft Office experience, strong reporting and leadership skills.
ServiceTitan, Microsoft Office
1mo
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Healthcare Call Center Representative
Seattle or Redmond or Wenatchee or Spokane or Spokane Valley
$47k-$71k/yr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year customer service experience (call center or medical office), proficiency in Microsoft Office, knowledge of HIPAA and medical terminology, EMR/EPIC experience preferred, ability to manage high call volumes.
Electronic Medical Records (EMR), Microsoft Office Suite, EPIC
1w
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Call Center Representative (Member Services) - USFHP
Renton, Washington, United States
$23-$35/hr OnsiteFull Time
2+ YOE2 years healthcare customer service experience required; call center experience preferred; post-secondary education preferred; familiarity with managed care/TRICARE helpful; strong communication and critical thinking skills.
ACD
2mo
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Call Center Trainer
Kent, Washington, United States
OnsiteFull Time
2+ YOE2+ MgmtTwo years supervisory experience; experience with Trapeze; highly organized; strong leadership; recruit and develop staff; excellent customer service; proficient in Microsoft Office; ability to manage multiple projects; supervise with a safety-first mindset.
Trapeze, Microsoft Office
1mo
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Inbound Dental Call Center Representative - Bilingual (Tacoma, WA)
Tacoma, Washington, United States
OnsiteFull Time
Convert high-volume inbound patient calls into scheduled appointments using a consultative approach, document interactions in CRM/practice management system, meet conversion metrics, and be available for Pacific Time hours. Bilingual preferred.
2mo
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Contact Center Lead
Fife, Washington, United States
$60k-$75k/yr OnsiteFull Time
2+ YOE1+ MgmtTwo plus years in customer service or call center; prior leadership preferred; coaching, organization, and problem-solving skills; high school diploma; flexible hours.
Five9, ServiceTitan, CRM
2d
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Operations Manager
Lacey or Tacoma or Olympia or Sumner or Centralia
$96k-$160k/yr OnsiteFull Time
5+ YOEBachelor’s degree, 5+ years of operations or general management experience, and personnel supervision experience. Warehouse, call center, or sales experience is a plus.
1mo
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Development Manager
Seattle, Washington, United States
$112k-$134k/yr OnsiteFull Time
3+ YOE3+ years leadership in contact center or related setting, strong customer service and coaching skills, experience with call center systems and performance metrics, excellent communication and analytical abilities.
Salesforce, Microsoft Excel, Microsoft Word
2w
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Project Manager
Keyport, Washington, United States
$130k-$160k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years project management experience (helpdesk/call center preferred), PMP preferred, Section 508 accessibility and records/information management experience, MS Office proficiency, Secret clearance and US citizenship required.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1w
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Customer Service Manager
Lynnwood, Washington, United States
$85k-$95k/yr OnsiteFull Time
3+ YOE3+ years leading call center or dispatch teams; residential home services experience; ServiceTitan required; experience improving KPIs, booking and conversion rates; strong recruiting, coaching, and cross-department collaboration skills.
ServiceTitan
2w
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Implementation Engineer – Unified Communications & Contact Center Solutions
Beaverton or Portland or Seattle
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems with Avaya Aura and SBCs; experience with Microsoft Teams Direct Routing, Genesys platforms; strong communication, on-call support, and travel readiness.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (SBC), Session Border Controller (Client), AADS, AudioCodes, Microsoft Teams, Genesys Cloud, Genesys Engage
2w
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Implementation Engineer – Unified Communications & Contact Center Solutions
Seattle or Portland
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems; Avaya Aura suite and SBC experience; Microsoft Teams Direct Routing; Genesys Cloud/Engage experience; on-call availability and willingness to travel.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, Microsoft Teams, Direct Routing, AudioCodes, Genesys Cloud, Genesys Engage, SIP
1d
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Customer Retention Specialist (Pacific Time Hours)
Seattle or United States
$23/hr RemoteFull Time
1+ YOERequires 3 years in customer retention, account management, or call center work, 1+ year in customer service, CRM proficiency, strong communication and troubleshooting skills, and active P&C licensing in required jurisdictions.
Customer Relationship Management (CRM)
2d
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Utilization Management Representative I - Backoffice Support
Las Vegas or St. Louis or Seattle or Grand Prairie or Nevada or Washington
$17-$28/hr RemoteFull Time
1+ YOEHigh school diploma or GED plus 1 year of customer service or call-center experience, or equivalent background; computer, data entry, healthcare correspondence, confidentiality, and compliance skills preferred.
HIPAA
1mo
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Patient Access Rep
Tacoma, Washington, United States
$24-$35/hr OnsiteFull Time
1+ YOEManage patient intake: check-in/out, verify demographics and insurance, perform eligibility checks, copy/scan documents into EMR, schedule appointments, and handle payments; 1 year customer service experience required, 2 years and healthcare/call center experience preferred.
Electronic Medical Record (EMR)
1mo
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Supervisor - Customer Service / Distribution(hourly) (Kent, WA, US, 98032)
Kent, Washington, United States
$32-$48/hr OnsiteFull Time
4+ YOEHigh school diploma or equivalent, 4+ years customer service/call center experience, competency with lab operating software (Digital Vision Inc. (DVI)), strong communication, ability to lift 25 lbs, supervisory skills and safety training for hazardous substances.
Digital Vision Inc. (DVI)
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