17 call center manager jobs at 11 companies in Jackson, CA
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Call Center Manager - West Sacramento, CA (Hybrid) (37311)
West Sacramento or Sacramento
$81k-$116k/yr HybridFull Time
5+ MgmtRequires 5+ years leading supervisors or customer service teams in a high-volume contact center, plus experience with operational metrics, coaching, performance management, and Microsoft Office.
Microsoft Office, CRM
1w
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Call Center Manager - West Sacramento, CA (Hybrid)
West Sacramento, California, United States
$81k-$116k/yr HybridFull Time
5+ MgmtRequires 5+ years leading supervisors or customer service teams in a high-volume contact center, operational metrics experience, leadership and coaching skills, and Microsoft Office proficiency.
Microsoft Office, CRM
1w
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Call Center Supervisor - West Sacramento, CA (Hybrid)
West Sacramento, California, United States
$72k-$88k/yr HybridFull Time
2+ MgmtRequires 2+ years of leadership experience in a high-volume call center, employee coaching and performance management, strong communication and problem-solving skills, and proficiency with Microsoft Office and contact center technologies.
Microsoft Office, CRM, Workforce Management
1w
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Call Center Supervisor - West Sacramento, CA (Hybrid) (37312)
West Sacramento or California
$72k-$88k/yr HybridFull Time
2+ YOE2+ MgmtRequires 2+ years of leadership experience in a high-volume contact center, coaching and performance management using call center metrics, strong communication and decision-making skills, and Microsoft Office proficiency.
Microsoft Office, CRM
1w
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Call Center Team Lead - West Sacramento, CA (Hybrid) (37313)
West Sacramento or Sacramento
$60k-$72k/yr HybridFull Time
2+ YOE1+ MgmtRequires 2+ years in a high-volume call center, 1+ year in leadership or coaching, strong customer service and problem-solving skills, and proficiency with Microsoft Office and CRM or contact center technology.
Microsoft Office, CRM
1w
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Call Center Team Lead - West Sacramento, CA (Hybrid)
West Sacramento, California, United States
$60k-$72k/yr HybridFull Time
2+ YOE1+ MgmtRequires 2+ years in a high-volume call center and 1+ year as a team lead, mentor, coach, or lead representative, plus customer service, communication, problem-solving, Microsoft Office, and CRM experience.
Microsoft Office, CRM
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Crisis Center Supervisor
Sacramento, California, United States
$96k-$119k/yr OnsiteFull Time, Temporary
4+ YOE1+ MgmtSupervise crisis center operations, train and coach staff/volunteers, meet KPI reporting, complete crisis training and exam, and work flexible hours including on-call; bachelor’s degree or 4 years crisis experience; 1+ year leadership experience.
Microsoft Word, iCarol, EHR
2w
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Medi-Cal Provider Contact Center Manager- West Sacramento, CA - Hybrid
California or West Sacramento
$76k-$108k/yr HybridFull Time
9+ YOE5+ MgmtBachelor's preferred;9+ years customer service/telephone operations;5+ years supervisory experience;knowledge of Medi-Cal/claims processing preferred;experience with CRM, telephony, call platforms and workforce management tools;strong analytical and communication skills.
CRM, telephony solutions, call platforms, workforce management tools
3mo
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Sr. Director, Pharmacy - Prior Authorization & Call Center
Oakland or Long Beach or El Dorado Hills or Lodi or Rancho Cordova or Redding or San Diego or Woodland Hills
$213k-$319k/yr HybridFull Time
12+ YOE6+ MgmtCA RPh license required; PharmD from US school; 12 yrs in managed care/pharmacy benefit programs; 6 yrs in people management; vendor management experience preferred.
1mo
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Contact Center Workforce Management Specialist
Rancho Cordova, California, United States
$27-$40/hr RemoteFull Time
Experience in multi-site call center monitoring, forecasting, scheduling, and real-time adherence; strong analytical/statistical skills, workforce management knowledge, effective communication, and problem-solving; associates degree or equivalent experience.
Google Workspace, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Aspect, Nice IEX, Calabrio, Verint, Genesys, TeleOpti
3d
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Ambulatory Care Administration Supervisor 1 – Patient Contact Center
Rancho Cordova or Sacramento
$3k-$5k/bi-wk OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma/GED or equivalent, 3 years in healthcare call center, patient access, care coordination, or hospital operations, and 1 year of supervisory or lead experience. Requires EHR and call center systems experience.
Electronic Health Records (EHRs), call center systems, Microsoft Excel
1mo
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Director of Dispatch Operations (2053)
Sacramento, California, United States
$100k-$130k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent experience;5+ years dispatch/field service/call center leadership;3+ years managing managers;experience with workforce planning, KPIs, dashboards, and 24/7 global teams.
Microsoft Power BI, Tableau, RingCentral, Slack, Microsoft Teams, Microsoft Office, Microsoft Excel
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Technical Support Representative
McClellan, California, United States
$22-$25/hr HybridFull Time
1+ YOE1-3 years call center technical support experience; proficient with iOS ecosystem; CompTIA A+/Network+ or equivalent; strong troubleshooting, communication, multitasking, and time-management skills.
iOS
2d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
1mo
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Outpatient Intake Coordinator
Citrus Heights, California, United States
$23-$25/hr OnsiteFull Time
Requires active RADT, SUDRC, CADC or SUDCC, high school diploma/GED, current TB test, strong communication, organizational and project management skills; healthcare or call-center experience preferred.
VISTA, EMR
1mo
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Direct Loan Processor I
Sacramento or California
$21-$23/hr RemoteFull Time
3+ YOEProcess consumer loan applications end-to-end with accuracy and compliance; manage high-volume inbound/outbound loan calls; perform audits, DMV verification, documentation collection, and fraud detection; H.S. diploma/GED and 3+ years call-center or high-volume loan processing experience required.
Microsoft Outlook, TEAM chat, Web Messaging, video conferencing
2w
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Customer Service Supervisor - Limited Term
Sacramento County, California, United States
$7k-$8k/mo OnsiteFull Time, Temporary
Supervise phone/chat/correspondence customer service staff; knowledge of Personal Income Tax and Business Entities tax law and FTB processing; leadership, customer service, and call‑center experience; background investigation required.
Taxpayer Folder (TPF), Case Management (CM), Taxpayer Information (TI), Business Entities Tax System (BETS), Integrated Nonfiler Compliance (INC), DMV, LexisNexis, Qfiniti, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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