19 call center manager jobs at 16 companies in Sumner, WA
1d
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Call Center Manager
Tukwila, Washington, United States
OnsiteFull Time
1+ YOERequires 1–2 years of call center management experience, advanced computer skills, strong written and verbal communication, customer service, multitasking, leadership, and conflict-resolution abilities.
2mo
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Healthcare Call Center Representative
Seattle or Redmond or Wenatchee or Spokane or Spokane Valley
$47k-$71k/yr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year customer service experience (call center or medical office), proficiency in Microsoft Office, knowledge of HIPAA and medical terminology, EMR/EPIC experience preferred, ability to manage high call volumes.
Electronic Medical Records (EMR), Microsoft Office Suite, EPIC
2w
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Call Center Representative
White Center, Washington, United States
RemoteFull Time, Part Time
High school diploma or equivalent; customer service, active listening, communication, computer, CRM, typing, time management, decision-making, adaptability, and accountability skills.
CRM
3mo
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Call Center Trainer
Kent, Washington, United States
OnsiteFull Time
2+ YOE2+ MgmtTwo years supervisory experience; experience with Trapeze; highly organized; strong leadership; recruit and develop staff; excellent customer service; proficient in Microsoft Office; ability to manage multiple projects; supervise with a safety-first mindset.
Trapeze, Microsoft Office
1w
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Call Center Representative - Remote
White Center, Washington, United States
RemoteFull Time, Part Time
High school diploma or equivalent; customer service, active listening, communication, computer, CRM, typing, time management, decision-making, adaptability, and accountability skills required.
CRM
17h
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Call Quality Auditor (CQA)
Tacoma, Washington, United States
$21-$23/hr RemoteFull Time, Contract
1+ YOEHigh school diploma or GED and at least 1 year of call center quality auditor experience. Requires strong communication, critical thinking, policy interpretation, independence, and time management.
3w
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Patient Services Specialist - Call Center
Olympia, Washington, United States
$21-$30/hr HybridFull Time
1+ YOE1 year medical office experience (or 6 months as Providence PSS). Must manage high-volume calls, patient registration, scheduling, referral workflows, and maintain EHR accuracy while ensuring HIPAA compliance.
EHR
1d
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Lead Data Center NOC Engineer
United States or California or Seattle or San Francisco or New York City
$126k-$157k/yr RemoteFull Time
7+ YOERequires 7+ years in NOC, data center, or infrastructure operations; incident or shift leadership; DCIM/BMS expertise; advanced L2/L3 networking; power and cooling knowledge; and on-call availability.
PLC, BMS, DCIM, Distech, Schneider, RadixIOT, UPS, PDUs, CRAC/CRAH, VLAN, VPN, Grafana, Zenduty, ServiceNow, Jira, SolarWinds, VSAT, LTE/5G, Starlink, Linux, Windows, Python, Bash, PowerShell, Microsoft, Dell, Palantir, NVIDIA, SpaceX, Skydio
18h
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Operations Manager
Lacey, Washington, United States
$96k-$160k/yr OnsiteFull Time
5+ YOEBachelor’s degree, 5+ years of operations or general management experience, and personnel supervision experience required. Warehouse, call center, or sales experience is a plus.
1d
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Operations Manager
Lacey or Tacoma or Olympia or Sumner or Centralia
$96k-$160k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years of operations or general management experience, and personnel supervision experience required; warehouse, call center, or sales experience is preferred.
2mo
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Development Manager
Seattle, Washington, United States
$112k-$134k/yr OnsiteFull Time
3+ YOE3+ years leadership in contact center or related setting, strong customer service and coaching skills, experience with call center systems and performance metrics, excellent communication and analytical abilities.
Salesforce, Microsoft Excel, Microsoft Word
7h
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NEMT Senior Manager
Bellevue, Washington, United States
$100k-$110k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3+ years managing people and processes in a customer service, call, or contact center; leadership, project management, data-driven decision-making, conflict resolution, and communication skills.
1mo
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Project Manager
Keyport, Washington, United States
$130k-$160k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years project management experience (helpdesk/call center preferred), PMP preferred, Section 508 accessibility and records/information management experience, MS Office proficiency, Secret clearance and US citizenship required.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
6d
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RSM WD - On call cov Retail Merchandiser Weekday- South Center
Tukwila, Washington, United States
$22/hr OnsiteFull Time
Must be 18+, lift and move products up to 25 pounds, stand and walk throughout shifts, pass a seven-year criminal background check, and demonstrate sales, communication, and self-management skills.
1mo
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Implementation Engineer – Unified Communications & Contact Center Solutions
Beaverton or Portland or Seattle
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems with Avaya Aura and SBCs; experience with Microsoft Teams Direct Routing, Genesys platforms; strong communication, on-call support, and travel readiness.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (SBC), Session Border Controller (Client), AADS, AudioCodes, Microsoft Teams, Genesys Cloud, Genesys Engage
1mo
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Implementation Engineer – Unified Communications & Contact Center Solutions
Seattle or Portland
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems; Avaya Aura suite and SBC experience; Microsoft Teams Direct Routing; Genesys Cloud/Engage experience; on-call availability and willingness to travel.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, Microsoft Teams, Direct Routing, AudioCodes, Genesys Cloud, Genesys Engage, SIP
1d
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Supervisory Tax Analyst
Fresno or Oakland or Denver or Jacksonville or Chamblee or Indianapolis or Covington or Andover or Baltimore or Lanham or Kansas City or Saint Louis or Cheektowaga or Holtsville or Cleveland or Portland or Philadelphia or Pittsburgh or Guaynabo or Franklin or Memphis or Austin or Dallas or Ogden or Richmond or Seattle
$126k-$197k/yr OnsiteFull Time
1+ YOE1+ MgmtOne year of specialized supervisory experience in call center or customer contact operations, including workload planning, employee development, performance management, metrics analysis, process improvement, and program management.
HRConnect, SETR, ITM, USA Hire, Microsoft Word, Microsoft Excel
2w
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Customer Retention Specialist (Pacific Time Hours)
Seattle or United States
$23/hr RemoteFull Time
1+ YOERequires 3 years in customer retention, account management, or a fast-paced call center; 1+ year in customer service; CRM proficiency; strong communication, troubleshooting, and de-escalation skills; P&C licensing required or obtainable.
CRM, Ethernet, Wi-Fi
2w
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Lead National Resource Specialist (Program Services)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteTemporary
1+ YOERequires one year of specialized experience equivalent to GS-09, including call center team leadership, customer communication, data reporting, workload monitoring, telephony and messaging systems, coaching, and mentoring; graduate education may substitute.
Genesys, Dynamics 365, Unified Lending Platform (ULP), USA Hire, USAJOBS
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