26 call center manager jobs at 18 companies in Townsend, DE

3mo
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Call Center Manager
Baltimore, Maryland, United States
OnsiteFull Time
Education Affiliates
Education Affiliates: Operates vocational schools and career colleges for professional training.
3+ YOE3+ MgmtManages a call center team; 3+ years call center and management experience; HS diploma; data analysis skills.
3w
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Call Center Supervisor
Philadelphia, Pennsylvania, United States
$50k-$60k/yr OnsiteFull Time
American Heritage Credit Union
American Heritage Credit Union: Member-owned financial cooperative providing banking, lending, and investment services.
2+ YOE1+ Mgmt2+ years customer service or cash handling; 1-2+ years supervisory experience in a financial institution; strong interpersonal skills; flexible to call center hours.
1w
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Lead Call Center Representative
Bel Air, Maryland, United States
OnsiteFull Time
National Vascular Associates
National Vascular Associates: Provides minimally invasive vascular care and diagnostic services.
3+ YOEHigh school diploma or GED and 3+ years of medical scheduling or call center experience required; EMR, scheduling software, medical terminology, HIPAA, and strong communication skills required.
Electronic Medical Record (EMR), Prognocis EHR, HIPAA
1mo
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Crisis Call Center Supervisor - Overnights
Timonium, Maryland, United States
$70k-$77k/yr OnsiteFull Time
Santé Group Companies
Santé Group Companies: Provides community-based behavioral and mental health crisis services
Supervisory experience and previous crisis/call center experience required; bachelor's in Counseling, Social Work or related required (master's preferred); knowledge of Microsoft Office and EMR; valid driver’s license and able to drive company vehicle.
Electronic Medical Record (EMR), Credible, Microsoft Office
1mo
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Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Baltimore, Maryland, United States
$16-$18/hr HybridFull Time
Planned Parenthood of Maryland
Planned Parenthood of Maryland: Provides affordable reproductive healthcare and education services in Maryland.
1+ YOEHigh school diploma, 1+ year outpatient/healthcare call center experience, bilingual English/Spanish, Epic experience preferred, ability to manage high call volume, insurance verification, scheduling, background check, Right to Work and COVID-19 vaccination required.
Epic
2w
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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ] in Philadelphia, Pennsylvania
Philadelphia, Pennsylvania, United States
HybridFull Time
Independence Health Group
Independence Health Group: Provides health insurance and healthcare administration services.
5+ YOEUndergraduate degree preferred; 5+ years insurance operations experience; call-center leadership, time management, analytical and communication skills; ability to manage and develop staff; 10% travel to vendor sites; mobile device compatible with Microsoft Authenticator required.
Microsoft Authenticator
2w
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Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Philadelphia or Delaware or New Jersey
HybridFull Time
Independence Blue Cross
Independence Blue Cross: Provides health insurance plans and managed care services.
5+ YOE5+ years insurance operations experience, undergraduate degree preferred, leadership and analytical skills, ability to manage and develop staff, flexible scheduling, and travel up to 10%.
Microsoft Authenticator
3w
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Key Account Manager Sr. / Balitmore
Baltimore, Maryland, United States
$150k-$210k/yr HybridFull Time
UCB
UCBEuronext Brussels: UCB: Develops biopharmaceutical treatments for neurology and immunology patients.
7+ YOEBachelor's degree,7+ years biopharma sales,4-6+ years rare/orphan drug experience,proven sales results,experience with academic centers/hospitals/virtual calls and managed care reimbursement knowledge.
1w
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National Sales Mgr Outbound Telemarketing- REMOTE
United States or Illinois or El Paso or Florida or New Jersey or Fairlawn or Utah or Wisconsin or Michigan
$65k-$80k/yr RemoteFull Time
AnswerNet
AnswerNet: Provides outsourced contact center and business process solutions.
2+ YOE2+ years telemarketing sales management, call center experience, ability to sell to C-level, CRM and Microsoft Office proficiency, coaching and metrics management.
CRMs, Microsoft Office
2d
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Director, Salesforce B2B Service Governance
Chicago or New York or Reston or Crum Lynne or White Plains
$150k-$225k/yr HybridFull Time
TransUnion
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
10+ YOE10+ years in Salesforce, CRM, service operations, or call center technology; B2B service transformation, strategic roadmaps, KPI-driven prioritization, process improvement, and team leadership experience required.
Salesforce Service Cloud, Salesforce Case Management, Salesforce Experience Cloud, Customer Portal, Partner Portal, Cresta, FIN, LivePerson, Qualtrics, ITSM, CTI, IVR, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
Sun Life
Sun LifeToronto Stock Exchange: SLF: Provides insurance, retirement, and asset management services globally.
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
Sun Life
Sun LifeNYSE: SLF: Provides insurance, wealth, and asset management solutions globally.
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
6d
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Senior UC Engineer
Philadelphia, Pennsylvania, United States
RemoteFull Time
Miratech
Miratech: Provides digital engineering and IT consulting for global enterprises
10+ YOE10+ years in Unified Communications engineering or support; Webex administration, Calling, Contact Center, SIP Trunking, Splunk, CDR, incident management, and vendor escalation experience.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
4d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
Accenture
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
1w
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Universal Banker - Merritt Manor Branch
Nottingham, Maryland, United States
$21-$34/hr OnsiteFull Time
M&T Bank
M&T BankNYSE: MTB: Provides retail, commercial, and wealth management banking services.
1+ YOEHigh school diploma or GED, 1+ year of retail sales, call center, customer service, or telesales experience, strong communication and interpersonal skills, organization, time management, and user-level internet proficiency.
Internet, Video conferencing
1mo
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Residential Services Coordinator 2 - RWH
Philadelphia, Pennsylvania, United States
$24/hr OnsiteFull Time
Project HOME
Project HOME: Provides housing, healthcare, and employment support for the homeless.
0+ YOEProvide person-centered case management in supportive housing; requires high school/GED+4yrs or associate+2yrs or bachelor, experience with vulnerable populations preferred, computer proficiency, ability to participate in on-call rotation.
1w
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Loan Processor - Bilingual (1339)
Wayne, Pennsylvania, United States
$21-$25/hr OnsiteFull Time
autoMHatic Financial
autoMHatic Financial: Specialized lender for manufactured home loans with instant decisions.
1+ YOEHigh school diploma, 1+ year related experience, strong communication, data entry and database management skills, ability to lift 15 lbs, follow-up orientation, call center experience preferred.
Loan Origination System
2w
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RSOC Operator - FLEX
Newtown Square, Pennsylvania, United States
$23/hr OnsiteTemporary
Prosegur
ProsegurBolsa de Madrid: PSG: Global provider of physical security, cash logistics, and technology.
1+ YOEHigh school diploma, 1+ year security experience, 1+ year call center and customer service experience, reliable transportation, Microsoft Office proficiency, ability to learn C-Cure and incident management software, physical ability for patrols.
Microsoft Office, C-Cure, Incident Management Software
1mo
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Associate Director, Patient Service Operations
Chadds Ford or Pittsburgh
OnsiteFull Time
Incyte
IncyteNasdaq: INCY: Develops and manufactures innovative oncology and inflammation medicines.
3+ YOEBachelor's degree, 3+ years in patient services or patient support operations in pharma/biotech/HUB roles, strong analytical and communication skills, CRM/call center/reporting experience, compliance knowledge, up to 25% travel.
CRM platforms, call center software, reporting dashboards, Microsoft Office Suite
1w
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Senior Ambulatory Practice Coordinator I
Edgemere, Maryland, United States
OnsiteFull Time
University of Maryland Medical System
University of Maryland Medical System: Operates hospitals and clinics providing comprehensive medical healthcare services.
3+ YOEHigh school diploma or GED, minimum 3 years clerical/administrative experience, 2 years in healthcare preferred, knowledge of Medicare/Medical Assistance, proficiency with EMR, registration/scheduling and call center software; leadership experience preferred.
EMR, MyPortfolio