17 call center manager jobs at 15 companies in Wake Forest, NC
6d
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Call Center Manager
Rocky Mount, North Carolina, United States
$80k-$90k/yr OnsiteFull Time
1+ YOEMinimum 1 year of call center or equivalent experience; leadership, coaching, customer focus, data interpretation, reporting, time management, and organizational skills required.
3mo
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Call Center Manager
Hillsborough, North Carolina, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in contact center; 3+ in management; scaling teams; coaching; on-site in Hillsborough.
CCaaS, CRM, QA tools
2w
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Sr Director, Client Services, Call Center
Durham, North Carolina, United States
$117k-$325k/yr RemoteFull Time
10+ YOEBachelor's degree, 10+ years in patient support services, call center and leadership experience, consultative client management, quality/compliance knowledge, and project management in complex matrix environments.
2w
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Sr Director, Client Services, Call Center
Durham, North Carolina, United States
$117k-$325k/yr RemoteFull Time
10+ YOEBachelor's degree, 10+ years patient support/call center experience, people management and client consultative skills, understanding of payer coverage and patient support programs.
3w
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Associate Manager - Customer Service Call Center
Durham, North Carolina, United States
$65k/yr HybridFull Time
4+ YOE3+ Mgmt4+ years related experience, 3 years in customer service, people management experience, college or higher education preferred.
2w
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Supervisor, Customer Service (Call Center Environment) #4895
Durham or Raleigh
$80k-$106k/yr HybridFull Time
5+ YOE1+ MgmtBachelor's degree or equivalent;5+ years customer service experience in a call center;1–2 years supervisory experience;proficiency with CRM/SalesForce and office tools;knowledge of regulatory standards preferred;ability to travel 5%.
CRM, SalesForce
4w
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Key Account Manager / Raleigh NC
Raleigh, North Carolina, United States
$144k-$189k/yr HybridFull Time
7+ YOEBachelor's degree,7+ years biotechnology/biopharmaceutical sales experience,proven sales results,experience with academic centers,hospitals and virtual calls,knowledge of managed care and specialty pharmacy.
3mo
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Operations Manager - Finance
Morrisville, North Carolina, United States
$80k-$85k/yr HybridFull Time
InteLogix: Provides customer experience and accounts receivable management outsourcing services.
5+ YOEBachelor’s in Finance, Accounting, Business, or related field; 5+ years financial experience in call center/BPO; onsite Morrisville, NC; advanced Excel; budgeting, forecasting, cost modeling; GAAP knowledge.
Excel, Workforce Management (WFM), Financial systems, Reporting platforms
6d
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Director PFS Customer Service/Call Center - Revenue Cycle Patient Accounting
Chapel Hill, North Carolina, United States
HybridFull Time
7+ YOE5+ MgmtBachelor’s degree in an appropriate discipline, 7 years of related experience, and at least 5 years of management experience; multi-location health system experience preferred.
MyUNCChart, Medicare Cost Report, Revenue Cycle Analytics, Enterprise Analytics Group
2mo
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Network and Systems Services Manager
Raleigh or North Carolina
RemoteFull Time
2+ YOESupervising infrastructure team; system administration of Linux and Microsoft servers; virtualization (VMware); network troubleshooting (routing, switching, firewalls, VPN); vulnerability management; 24/7 on-call availability and periodic travel to data centers.
Linux, Microsoft Windows Server, VMware, bash, PowerShell, Python, Splunk, SIEM, Docker
1mo
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Product Manager - Patient Experience
Durham, North Carolina, United States
OnsiteFull Time
1+ YOEAssociates degree, 1+ year IT experience and 1+ year in an IT helpdesk/call center environment. Experience troubleshooting hardware/software/networking, ticketing software, A+ or Net+ preferred.
1w
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ASST DIRECTOR OF NURSING - ROXBORO HEALTHCARE & REHABILITATION CENTER
Roxboro, North Carolina, United States
OnsiteFull Time
2+ YOECurrent North Carolina RN license, two years of experience preferred including one year in skilled nursing, supervisory ability, nursing decision-making, problem-solving, and willingness to participate in rotating on-call coverage.
23h
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Community Solutions Central Operations Specialist I
Morrisville, North Carolina, United States
OnsiteFull Time
2+ YOERequires a two-year telecommunications or IT credential and 2+ years in operations center, cable or telecommunications, NOC, dispatch, call center, or help desk support; knowledge of HFC, DOCSIS, and Managed Wi-Fi.
Managed Wi-Fi, DOCSIS, HFC
3mo
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Vehicle Acquisition Coordinator
Fuquay-Varina, North Carolina, United States
OnsiteFull Time
BDC/call center background preferred; strong written communication; disciplined CRM documentation; able to manage a large daily contact queue; automotive experience a plus.
CRM, Phone outreach, Email, Text messaging
1w
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Supervisor, Customer Service
Chapel Hill, North Carolina, United States
OnsiteFull Time
Requires high-volume healthcare call center and team management experience, claims and managed care knowledge, ACD systems, staffing analysis, quality coaching, HIPAA knowledge, and intermediate Microsoft Office skills.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, ACD systems, CRMs
6d
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Service Appointment Coordinator-Part-Time
Wilson, North Carolina, United States
$13/hr OnsitePart Time
Requires strong communication, customer service, time management, computer proficiency, and availability for some weekends. High school diploma or equivalent required; call center experience helpful.
live chat
1w
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Workforce Management Scheduler
Raleigh, North Carolina, United States
OnsiteFull Time
4+ YOERequires 4–6 years of call center experience, workforce management software experience, performance data analysis, workforce metric expertise, problem-solving, and high-pressure decision-making. Financial services experience preferred.
NICE IEX, Verint, Genesys, Microsoft Excel, SQL, BI software
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