79 ccaas engineer jobs at 51 companies in United States
1mo
Save
Mark Applied
Hide
CCaaS Developer
Pittsburgh, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years supporting Genesys Cloud CX or Five9, IVR and API integration experience, knowledge of SIP trunking, proficiency with JavaScript/Python/REST/JSON/XML; bachelor's degree in IT/CS preferred.
Genesys Cloud CX, Five9, IVR, SIP trunking, JavaScript, Python, REST APIs, JSON, XML
3w
Save
Mark Applied
Hide
Senior CCaaS Production Support Engineer
Minnetonka Mills, Minnesota, United States
OnsiteContract
Provide L2/L3 production support for CCaaS platforms, incident management, RCA, vendor escalation, integrations, on-call outage management, and runbook documentation.
Genesys Cloud, Amazon Connect, NICE CXone, Pindrop, ServiceNow, Jira, Remedy, SIP, VoIP, WebRTC, REST, JSON, AWS
1mo
Save
Mark Applied
Hide
Telecommunications Engineer - CCaaS / TMetrics
United States
$80k-$128k/yr RemoteFull Time
3+ YOEU.S. citizen able to obtain DHS Public Trust; 3+ years telecom/IT engineering experience (options: BS+5,MS+3,HS+9); experience with CCaaS, Avaya, T-Metrics, LAN/WAN design, remote support, and stakeholder communication.
CCaaS, T-Metrics, Avaya, VoIP
3w
Save
Mark Applied
Hide
CCaas Data Engineer
Charlotte, North Carolina, United States
$100k-$130k/yr OnsiteFull Time
4+ YOE4+ years commercial software development; design and implement CCaaS/IVA, cloud infrastructure (GKE, Cloud Run, Cloud Functions), Terraform, BigQuery; build data pipelines; integrate AI/ML (Xgboost,SARIMA,Prophet,TensorFlow); Kafka and NoSQL/relational experience; Agile/CI/CD.
GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery, Terraform, Xgboost, SARIMA, Prophet, TensorFlow, Kafka, SIP, WebRTC
1mo
Save
Mark Applied
Hide
Solution Engineer - Google CCAAS
United States
$108k-$206k/yr HybridFull Time
5+ YOE5+ years in solution engineering or systems architecture, expert Dialogflow CX and GCP experience, Node.js/Python fluency, REST/event-driven integration, SAFe experience, strong communication and mentoring skills.
Dialogflow CX, Cloud Run, Firestore, Pub/Sub, BigQuery, IAM, VPC, Secret Manager, Cloud Armor, Node.js, Python, Vertex AI Agent Builder, CCAI Platform, Microsoft Office
3mo
Save
Mark Applied
Hide
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, Illinois, United States
$100k-$110k/yr HybridFull Time
Own voice and CCaaS platforms; Cisco UC and Teams Voice; CCaaS experience; network fundamentals; multi-layer troubleshooting; migration experience.
CUCM, Unity, Jabber, Microsoft Teams Voice, Five9, Zoom, Nice, SIP, CUBE, SASE, SD-WAN, PowerShell, APIs, SolarWinds
1mo
Save
Mark Applied
Hide
Telecommunications Engineer - CCaaS / TMetrics
United States
$80k-$128k/yr RemoteFull Time
3+ YOEU.S. citizen able to obtain Public Trust. Experience with CCaaS, T-Metrics, Avaya systems, LAN/WAN/WLAN/WWAN design and troubleshooting; 3+ years experience (varies by degree). Strong communication and leadership.
T-Metrics, Avaya, VoIP, Cloud Hosted Solution, LAN, WAN, Wireless LAN, WWAN
3mo
Save
Mark Applied
Hide
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, Illinois, United States
$100k-$110k/yr HybridFull Time
Owns voice, network, and CCaaS platforms; hands-on Cisco UC and Teams Voice; experience with CCaaS (Five9, Zoom, Nice); strong networking and real-time traffic knowledge; migration and automation experience.
CUCM, Unity, Jabber, Five9, Zoom, Nice, Microsoft Teams, SSO, APIs, PowerShell, SolarWinds, SASE, SD-WAN
3mo
Save
Mark Applied
Hide
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, Illinois, United States
$100k-$110k/yr HybridFull Time
Owns voice and CCaaS platforms; hands-on with Cisco UC and Microsoft Teams Voice; strong network and real-time traffic understanding; capable of cross-domain troubleshooting; migration/transformations experience.
CUCM, Unity, Jabber, Microsoft Teams Voice, Five9, Zoom, Nice, SSO, APIs, PowerShell, SolarWinds
1mo
Save
Mark Applied
Hide
Telephony Analyst - CCaaS (Contact Center as a Service)
Newark, California, United States
$56-$74/hr OnsiteFull Time
3+ YOE3+ years IT experience in contact center/CCaaS platforms, strong telephony and routing knowledge, UNIX/WinBatch scripting, AIX and Windows Server experience, bachelor\u0002s degree in CS/IS/engineering required.
CCaaS, Cloud VoIP, PSTN, Softphones, API, AIX, Windows Server 2003, Windows Server 2008, UNIX shell scripting, WinBatch, Microsoft Office
6d
Save
Mark Applied
Hide
Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
3w
Save
Mark Applied
Hide
Senior CXE Engineer
Mexico or Canada or United States
RemoteFull Time
7+ YOE7+ years software engineering experience with 2+ years on Amazon Connect or CCaaS, strong TypeScript/Node.js and Python, production React, AWS serverless and CDK/Terraform, conversational AI and prompt engineering experience.
Amazon Connect, Amazon Bedrock, Claude, Lambda, AWS CDK, React, CloudWatch, Glue, Lake Formation, Athena, QuickSight, Avaya, Genesys, Cisco, Oracle, Salesforce, EventBridge, Step Functions, SQS, SNS, DynamoDB, Kinesis, GitHub Actions, Jest, Vitest, Playwright, CloudFormation, Terraform, API Gateway, Node.js, TypeScript, Python, Amazon Lex, Amazon Q, Connect Streams API, Contact Lens, Customer Profiles, Connect Cases and Tasks
4d
Save
Mark Applied
Hide
Solutions Engineer
United States
RemoteFull Time
Experience as an SE, solutions consultant, or senior implementation engineer in staffing technology, ATS ecosystems, or CCaaS/telephony; fluency with API documentation, AI agents or IVR flows, technical demos, integrations, and documentation.
AI Voice Agents, AI Recruiting, VoIP, workflow engine, API, IVR
3w
Save
Mark Applied
Hide
Customer Success Engineer
Austin or Denver
HybridFull Time
3+ YOE3+ years in UCaaS or CCaaS, technical aptitude, ability to run demos, complete Sales Engineering Demo Certification, strong communication and customer-facing skills.
UCaaS, CCaaS, Dialpad App Marketplace
1w
Save
Mark Applied
Hide
Sales & Solution Engineer
United States
RemoteFull Time
3+ YOEBachelor’s degree or equivalent experience preferred; 3+ years in sales or solutions engineering; experience in telecom, UCaaS/CCaaS, networking, or managed IT; technical pre-sales and sales-team collaboration required.
SIP, VoIP, UC, CX, CCaaS, SaaS, Microsoft 365, POTS, E911
1w
Save
Mark Applied
Hide
Solutions Engineer
United States
$140k-$160k/yr RemoteFull Time
8+ YOERequires 8+ years as a Solutions Engineer, a bachelor's degree in Computer Science, Engineering, or related field, strong SaaS and banking systems expertise, analytical skills, communication, and project methodology knowledge.
SaaS, CCaaS, UCaaS, AI, Text, Video, Secure Chat, co-browsing, screen sharing, chatbot
1mo
Save
Mark Applied
Hide
Principal Systems Test Engineer
Warner Robins, Georgia, United States
$89k-$134k/yr OnsiteFull Time
5+ YOE5+ years relevant engineering test experience (equivalencies provided), experience designing/integrating test equipment and common test instrumentation, and ability to obtain/maintain a DoD Secret clearance.
CCAs, power supplies, oscilloscopes, DMMs, spectrum analyzers, function generators, test station software
1mo
Save
Mark Applied
Hide
Lead Power Platform Developer
Columbus, Ohio, United States
HybridFull Time
10+ YOE10+ years Dynamics 365 and Power Platform experience, CCaaS/Omnichannel knowledge, bachelor's degree, hands-on Java/Python/.NET development, Dynamics 365 implementation leadership, strong project management and communication skills.
Microsoft Dynamics 365, Microsoft Power Platform, CCaaS, Omnichannel, Java, Python, .NET, Salesforce
1mo
Save
Mark Applied
Hide
Principal Systems Test Engineer
Warner Robins, Georgia, United States
$89k-$134k/yr OnsiteFull Time
5+ YOERequires 5+ years relevant experience (alternatively 9 years without degree or 7 years with an associate), experience designing and integrating test equipment and instrumentation, ability to obtain/maintain DoD Secret clearance, and test procedure development skills.
CCAs, power supplies, oscilloscopes, DMMs, spectrum analyzers, function generators, test station software
12h
Save
Mark Applied
Hide
Software Engineer
Basking Ridge, New Jersey, United States
$73k-$130k/yr OnsiteFull Time
4+ YOEBachelor's degree and 4+ years of contact center technology support or software engineering experience; 2+ years supporting CCaaS, production incidents, integrations, monitoring, logs, and 24x7 on-call operations.
Amazon Connect, NICE CXone, Pindrop, Splunk, Amazon CloudWatch, Dynatrace, Grafana, Zabbix, AWS, Microsoft Azure, GCP, AI
Explore Jobs