GM Financial: Provides automotive financing and leasing services for dealers and consumers.
3+ YOE3+ years designing conversational dialog for AI/chatbot/IVR; experience with Voiceflow, IBM Watson, Genesys; knowledge of NLP and prompt engineering; Bachelor's degree or equivalent; certification in conversation/UX design preferred.
Voiceflow, IBM Watson, Genesys, Natural Language Processing, Prompt Engineering
Richardson or Queensbury or Knoxville or Spokane Valley
$37k-$62k/yrHybridFull Time
TravelersNew York Stock Exchange: TRV: Provider of commercial and personal property casualty insurance.
High school diploma or GED, prior customer service experience, strong verbal and written communication, technology proficiency, critical thinking, organization, time management, flexibility, and resilience.
Watts Water TechnologiesNYSE: WTS: Manufactures water flow control and water quality products.
2+ YOEHigh school diploma or equivalent (associate preferred),2+ years experience,experience with Magento,Tidio Live Chat,Chat Bot,SAP,order entry and customer support skills,ability to troubleshoot and communicate clearly.
Now Hiring: Remote Jobs | Entry Level Leadership | Customer Service Rep. | Quick Hire | Start ASAP
Irving, Texas, United States
RemoteFull Time, Part Time
Globe LifeNYSE: GL: Sells life and supplemental health insurance to working-class families.
Strong written and verbal communication, reliable internet and computer access, independent time management, and immediate availability; no experience required and training is provided.
Atlanta or Basking Ridge or Houston or Lisle or New York or Richardson or Georgia or Illinois or New Jersey or New York or Texas or United States
$117k-$148k/yrOnsiteFull Time
InfosysNYSE: INFY: Provides IT consulting, software development, and business outsourcing services.
5+ YOEBachelor's degree and 5+ years' insurance or consulting experience; expertise in insurance business processes, process reimagination, automation (RPA/IDP/AI/GenAI), BPMN tools and automation platforms; client-facing and communication skills.
RPA, RDA, Intelligent Document Processing (IDP), iOCR, AI/ML, GenAI, Chat BOTS, IBM Blueworks, Microsoft Visio, UiPath, Blue Prism, Automation Anywhere, Pega Robotics, Appian, Microsoft SharePoint, Microsoft Power BI, JIRA, Trello, Azure DevOps (ADO)
Autonomous Solutions: ASI develops autonomous vehicle systems and fleet management software.
7+ YOE7+ years IT service management experience, proven helpdesk leadership, hands-on SaaS administration, identity and access management (SSO/MFA), onboarding/offboarding automation, and cross-functional partnership skills.
Boston or Merrimack or Jersey City or Smithfield or Westlake
$126k-$255k/yrOnsiteFull Time
Fidelity Investments: Provides investment management, retirement planning, and brokerage services.
8+ YOE8+ years in UX, product, or conversational design, including AI-powered or agent-based systems; expertise in complex multi-turn journeys, frontend experiences, systems thinking, and regulated environments.
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yrOnsiteFull Time
CapgeminiEuronext Paris: CAP: Provides global IT consulting and digital transformation services.
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
PenFed: Member-owned financial institution providing consumer banking and lending services.
3+ YOEBachelor's required; active NMLS license; 3+ years preferred in self-generating sales roles; strong communication, financial literacy, CRM/LOS proficiency; ability to work evenings/weekends and maintain pipelines.
Newrez: Provides residential mortgage lending and loan servicing solutions.
5+ YOEHigh school diploma required; 5+ years in contact centers, 3+ years in dialer administration or development, and 1+ year with Microsoft SQL Server and basic SQL. Salesforce, RingCentral, compliance, and analytics experience required.
RingCentral, NICE In-Contact Proactive XS, Salesforce, Contact Center Studio, MAXagent, Microsoft SQL Server, SQL, Microsoft Office, Microsoft Excel, Microsoft Authenticator, SMS, Email, Chatbot, IVR, ACD
Bank of AmericaNYSE: BAC: Provides banking, investment, and financial risk management services.
1+ YOEHigh school diploma/GED, strong communication and computer skills, client focus, sales aptitude, and willingness to pass SIE, Series 7, and Series 66 licensing exams; 1+ year experience or related bachelor's degree preferred.
Brillio: Digital technology services and AI-led transformation partner.
7+ YOERequires 7+ years of product management experience, including 3+ years with contact center platforms or voice automation in healthcare payer settings, a relevant bachelor's degree, Amazon Connect expertise, and agile delivery experience.
Digital/Technical Product Manager Senior - P&C Billing and Payments
San Antonio or Plano or Phoenix or Colorado Springs or Chesapeake or Tampa
$114k-$218k/yrHybridFull Time
USAA: Provides insurance and banking to the military community.
6+ YOEBachelor's degree or equivalent experience and 6 years of digital or technology product management experience. Requires Agile, product strategy, analytics, roadmap, UX, and cross-functional communication expertise.