7+ YOE7+ MgmtBachelor's degree or equivalent,7 years in program/product/operations within global customer support,7 years people management,3 years managing program managers,experience with case management tooling.
Salesforce (Agentforce), Google Enterprise for Customers (GECX), Google Cloud Assist (GCA)
AppleNASDAQ: AAPL: Designs and sells consumer electronics, software, and online services.
Provide financial and strategic leadership for cloud infrastructure by partnering with finance and cross-functional teams to support planning, analysis, and decision-making.
Centric Software: AI-driven product lifecycle management and retail planning platform.
5+ YOE5+ years technical support experience, bachelor’s/master’s in IT or related, strong software troubleshooting, SQL Server/Oracle, cloud (AWS/Azure/Google Cloud), customer-facing experience, familiarity with PLM/PLM implementation.
SQL Server, Oracle, AWS, Azure, Google Cloud, Centric 8
Bengaluru or San Mateo or Singapore or Australia or Portugal or South America
OnsiteFull Time
Zinier: AI-powered field service management platform for deskless workforces.
3+ YOEBachelor's degree and 3+ years in support; strong troubleshooting, OS/cloud/server administration, ticketing and remote support experience; excellent communication and leadership; willing to join 24/7 on-call rotation.
Arcade: Infrastructure for AI agents to securely interact with external applications.
Proven support leadership for technical B2B products, strong fluency with OAuth/SSO/SAML, APIs, cloud deployments, SLAs, automation and debugging, experience building support processes and tooling.
San Francisco or New York City or London or North America
RemoteFull Time
Validation Cloud: Provides infrastructure for blockchain node access and digital asset staking.
6+ YOE6+ years technical support experience; strong troubleshooting in distributed, cloud-native systems; experience with on-call tools and monitoring (Opsgenie, Datadog); strong written and verbal communication; customer-facing enterprise support experience.
Plane: Open-source project management platform for planning and tracking work.
3+ YOERequires 3–5 years of experience, Kubernetes and Docker expertise, cloud infrastructure familiarity, technical support skills, infrastructure testing experience, and Python, Bash, or Go scripting proficiency.
San Francisco or New York City or London or Sydney
$90k-$125k/yrOnsiteFull Time
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
2+ YOEBachelor's in a technical field required, 2+ years in a customer-facing technical role, strong SQL proficiency and query performance troubleshooting, data modeling and visualization skills, experience supporting cloud services preferred.
Coralogix: AI-powered observability and security data platform.
5+ YOE5+ years in technical customer-facing support, hands-on Cloud DevOps (AWS/Azure/GCP), observability tooling experience, BA/BSc in Computer Science or equivalent, strong English communication and customer-facing skills.
Cohesity: AI-powered data security and management software provider.
4+ YOE4+ years sysadmin or enterprise technical support experience; product knowledge in Net Backup/Data Protection; Mandarin proficiency required; strong Linux/Windows, networking, storage, virtualization, cloud, scripting, troubleshooting and documentation skills.
Linux (Red Hat), Microsoft Windows, TCP/IP, TLS, PKI, Firewalls, Routing, VLANs, Link Aggregation (802.3ad, balanced-alb), LDAP, Active Directory, DNS, NFS, CIFS, LVM, RAID, DAS, SAN, NAS, Software-Defined Storage, SAS, Fibre Channel, Log Analysis, Process Tracing, Debugging, Kernel Panic, Application Performance Management, VMware, Hyper-V, RHV, Nutanix, Docker, Podman, Kubernetes, Microsoft SQL Server, MySQL, PostgreSQL, Oracle Database, IBM DB2, Microsoft Exchange, Microsoft 365, AWS, Azure, GCP, Python, Perl, PHP, Net Backup and Data Protection
MetaNASDAQ: META: Develops social networking platforms and virtual reality technologies.
5+ YOEBachelor's degree or equivalent, 5+ years in software engineering or SRE, API/cloud experience, full web stack (Python, PHP/Hack, JavaScript/React), PyTorch/LLM fine-tuning, SQL, documentation, and on-call support experience.
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
5+ YOE5+ years of technical support experience or a computer science master's with 3+ years; requires troubleshooting, enterprise architecture, databases, cloud platforms, ETL, and integration expertise.
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years Tier-2/3 technical support in SaaS or mission-critical environments; strong networking, VoIP, monitoring, cloud platform experience; customer-facing communication and troubleshooting skills.
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform
Westford or Durham or New York City or Santa Clara or Redmond
$108k-$207k/yrOnsiteFull Time
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
5+ YOE5+ years of customer support and debugging in large-scale networking or AI infrastructure; networking, Linux administration, containers, virtualization, cloud, InfiniBand, and GPU expertise required.
Upwind Security: Provides a runtime-first cloud security platform for infrastructure protection.
1+ YOE1–3 years in external technical support roles, fluent English, MySQL, cloud, Docker, Linux, Kubernetes, OpenSearch, Grafana, bachelor's in Engineering/Cyber Security or equivalent.
Resilient Strategies: Backend operational infrastructure for social justice movement organizations.
2+ YOEMinimum 2 years supporting volunteer programs or non-profit administration; strong communication, multitasking, confidentiality, and cloud-app proficiency; supervisory experience preferred for lead role.