2w
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Senior Manager, CMDB and Data Analytics
Quincy or Salisbury or Chicago
$121k-$181k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years technology experience, 8+ years in configuration management/ServiceNow/IT operations, 3+ years people leadership; ServiceNow CMDB, CSDM, Discovery, Service Mapping, analytics and governance expertise; strong data governance and stakeholder influence skills.
ServiceNow, ServiceNow Performance Analytics, ServiceNow Discovery, ServiceNow Service Mapping
2w
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Senior Manager, CMDB and Data Analytics (509559)
Salisbury or Chicago or Quincy
$121k-$181k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years technology experience, 8+ years in configuration management/ServiceNow, 3+ years people leadership, bachelor\u0002s degree or equivalent, strong data governance, ServiceNow Performance Analytics and CSDM experience, and excellent communication.
ServiceNow, ServiceNow Performance Analytics, CSDM, Discovery, Service Mapping, ITIL/ITSM
3w
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Principal Configuration Management Analyst (CSDM)
Westlake or Merrimack
OnsiteFull Time
3+ YOE3+ years data/process analysis and 3+ years ITSM/ITIL experience; experience with CSDM and ServiceNow CMDB; strong analytical, communication, project management, and mentoring skills; perform CMDB migration, audits, reporting, and governance.
Common Service Data Model (CSDM), ServiceNow, CMDB, ITIL
1w
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ServiceNow Software Asset Management (SAM) Analyst
Billerica or Chestnut Ridge or Hudson or Huntsville
$78k-$104k/yr OnsiteFull Time
3+ YOE3+ years SAM/ITAM experience, bachelor\u0002s or equivalent, ServiceNow SAM experience preferred, knowledge of licensing models, CMDB/ITSM familiarity, strong analytical and communication skills.
ServiceNow SAM, ServiceNow Discovery, SCCM, Intune, CMDB
1mo
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ServiceNow (ITAM) Engineer
Boston, Massachusetts, United States
$112k-$141k/yr HybridFull Time
5+ YOEBachelor's in IT/CS, 5+ years ServiceNow experience; hands-on with Flow Designer, IntegrationHub, JavaScript (Glide API), ITSM, CMDB; experience with HAM/SAM, integrations (SAP/Workday), and platform operations.
ServiceNow, Flow Designer, IntegrationHub, JavaScript (Glide API), ITSM, CMDB, SAP, Workday, CRM, Intune, SCCM, Microsoft, Oracle, Adobe, RPA
1mo
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Lead ServiceNow Developer
Boston, Massachusetts, United States
$150k-$180k/yr OnsiteFull Time
10+ YOE10+ years enterprise systems engineering with hands-on ownership of Jira and ServiceNow, designing Jira-SNOW/CMDB integrations, strong ITIL/service management knowledge, scripting (JavaScript, PowerShell), REST APIs, and stakeholder engagement.
Atlassian Jira, Jira Service Management, ServiceNow (SNOW), CMDB, MuleSoft, Workato, JavaScript, PowerShell, REST APIs, AWS, Azure, GCP
1mo
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Director, Digital Platform
Foxborough or United States
RemoteFull Time
7+ YOE3+ MgmtMaster's in MIS or related; 7+ years ServiceNow experience including implementations; 3+ years as Architect and 3+ years managing global/offshore delivery teams; experience with ITSM/CSM/CMDB, integrations, Glide scripting/JavaScript, governance and upgrades.
ServiceNow, ITSM, CSM, Workspace, CMDB, Domain Separation, Glide scripting, JavaScript
2w
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Senior Manager Workstation Asset Management
Allentown or Louisville or Providence
HybridFull Time
7+ YOE7+ years in IT asset and endpoint lifecycle management; experience with enterprise asset management platforms and ServiceNow HAM/CMDB; audit response, vendor and financial lifecycle management; strong leadership and stakeholder skills.
ServiceNow HAM/CMDB, ServiceNow
2mo
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Lab IT & OT Systems Administrator
Cambridge, Massachusetts, United States
$88k-$126k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent,3+ years IT systems administration with specialized lab/OT exposure,Windows and networking expertise,endpoint management,identity and ITSM/CMDB experience,onsite work and cross-site coordination.
Microsoft Intune, JAMF, Addigy, SCCM, Okta, Active Directory, Entra ID, Freshservice, ServiceNow, Jira Service Management, SD-WAN, Cato Networks, Claroty, Tenable OT
1mo
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IT On-Site Support Technician
Boston, Massachusetts, United States
$58k-$90k/yr OnsiteFull Time
2+ YOE2+ years as a level 2 support technician; strong service orientation, clear oral and written communication, ability to manage priorities, knowledge of IT troubleshooting and incident documentation.
ServiceNow, Microsoft Office 365, CMDB, ITIL
1mo
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Associate Director, IT Service Management
Boston or United States
$162k-$180k/yr HybridFull Time
6+ YOE5+ MgmtBachelor's in CS/MIS required; 6+ years healthcare or related experience and 6+ years in IT operations/service management with 5+ years leadership; ITIL v4/v5 required; experience with enterprise ITSM and standards such as COBIT or ISO/IEC 20000.
ServiceNow, CMDB, COBIT, ISO/IEC 20000, Agile, Lean, DevOps
1mo
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Technology Cons - Platforms - ServiceNow - ITSM - Manager - Multiple Positions - 1717340 (Boston, MA, US, 02116)
Boston, Massachusetts, United States
$217k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's in MIS/IS/CS/Engineering/Business/Operations + 5 years' experience (or Master's + 4 years). 4 years ServiceNow implementation and consulting experience, 2 years leading ServiceNow teams, 2 years integrating via APIs, experience with waterfall and agile, travel up to 80%.
ServiceNow, CMDB, APIs
1mo
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Cloud & Infrastructure Specialist
Westwood, Massachusetts, United States
$65k-$85k/yr HybridFull Time
3+ YOEDiploma in Computer Science or equivalent, 3+ years infrastructure engineering experience, strong Windows/Linux and PowerShell skills, scripting and server management, ticketing and customer-facing support, Microsoft Office proficiency.
PowerShell, Windows, Linux, Microsoft Office, Google Cloud, Microsoft Azure, ServiceNow, CMDB, Ariel
1w
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Business Systems Developer
United States or Exeter
RemoteFull Time
3+ YOEDegree in CS/Engineering/MIS, 3+ years programming experience with JavaScript, strong SQL and HTML/CSS skills, ServiceNow or similar enterprise platform experience, Agile/SDLC and ITIL familiarity.
JavaScript, SQL, HTML, CSS, RequireJS, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, ServiceNow, CSM, SPM, TPSM, CMDB, CSDM, ITIL
1w
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Internal IT Lead
Framingham or Denver
$90k-$115k/yr HybridFull Time
5+ YOE1+ Mgmt5+ years hands-on IT experience with 1+ year leading or mentoring; system administration of Microsoft 365, Azure, Windows Server; Fortinet and Sentinel One experience; PSA/RMM ticketing experience (ConnectWise).
Microsoft 365, Azure, Windows Server, Active Directory, Fortinet, Sentinel One, Cisco, ConnectWise, PSA, RMM, CMDB, PIM/PAM
1w
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Senior IT Support Engineer
Cambridge, Massachusetts, United States
$175k-$228k/yr OnsiteFull Time
6+ YOE6+ years end-user IT experience owning cross-functional projects; hands-on across Linux, macOS, Windows; MDM and identity provider experience; ITSM, scripting (Bash/PowerShell/Python); strong communication.
Linux, macOS, Windows, iOS, Android, JumpCloud, Fleet, Intune, JAMF, Okta, Azure AD/Entra ID, Google Workspace, ServiceNow, Jira Service Management, Freshservice, Proxmox, VMware, DHCP, DNS, VLAN, VPN, Wi-Fi, Bash, PowerShell, Python, Cisco Meraki, Fortigate, Logitech, Neat, Crestron, Poly, Google Meet, Pexip, Zoom Rooms, CrowdStrike, AWS, Terraform, Pulumi, Ansible, Tailscale, WireGuard, Claude, ChatGPT, Gemini, ITSM, CMDB, MDM, EDR
1mo
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Senior Vulnerability Specialist (Infra)
Johnston or Westwood or Manchester or United States
$96k-$135k/yr OnsiteFull Time
5+ YOE5+ years in cybersecurity engineering or vulnerability management; strong scripting (Python, PowerShell, Bash); experience integrating Qualys, Tenable, Rapid7, Wiz, ServiceNow; knowledge of cloud, REST APIs, VM processes and remediation workflows.
Python, PowerShell, Bash, Qualys, Tenable, Rapid7, Wiz, ServiceNow, ServiceNow SecOps, CMDB, REST APIs, CI CD
1w
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IT Service Desk Intern
Oxford, Massachusetts, United States
$18-$20/hr OnsiteInternship
0+ YOEFoundational IT skills with hardware/software troubleshooting, Windows and Microsoft 365 knowledge, communication via phone/email/Teams, enrolled in IT program preferred, A+ certification a plus, 0-2 years experience, familiarity with ITSM tools.
Freshservice, ServiceNow, Remedy, Microsoft Teams, Microsoft Windows, Microsoft 365, macOS, iPadOS, Chromebook, CMDB, ITSM
2mo
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IT Field Support Technician Per Diem
Weymouth, Massachusetts, United States
$28-$37/hr OnsitePart Time
1+ YOE1-3 years desktop support experience; associate degree or technical certification preferred; Windows support; able to travel between SSHS sites; on-call availability.
Windows 7/10, Dell hardware, HP hardware, Lenovo hardware, Printers, Mobile devices, Ticketing system, CMDB
1w
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Team Leader, IT Service Operations
Portsmouth, New Hampshire, United States
HybridFull Time
5+ YOE3+ Mgmt5+ years technical IT experience with 3+ years lead experience; Microsoft 365 admin, Intune, ITIL knowledge; outage coordination, endpoint management, audit readiness, and disaster recovery experience.
Entra ID, Intune, SharePoint, Exchange, Microsoft 365, Azure, AWS, Autopilot, MECM, ServiceNow ITSM, CMDB