Salesforce Support Triage Specialist - Associate Director - Chicago
Chicago, Illinois, United States
$80k-$95k/yrHybridFull Time
Fitch Group: Provides global credit ratings and financial market research services.
Hands-on Salesforce experience preferred; strong communication, organization, investigative mindset; familiarity with Jira, Confluence, and AI tools; ability to triage, escalate, and document cases.
Salesforce, Jira, Confluence, Microsoft SharePoint, Microsoft Stream, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Forms, AI
Chicago or Lafayette or Lansing or Frankfort or Madison or Wausau or Knoxville or Indiana or Ohio
$71k-$157k/yrOnsiteFull Time
CGINYSE: GIB: Provides information technology and business consulting services.
Experience in pharmacy or regulated environments, product lifecycle management, Agile/Scrum, data/analytics/reporting, stakeholder management, and tools like ADO/Jira/Confluence.
Azure DevOps (ADO), Jira, Confluence, Power BI, Tableau, Mixpanel
AbbottNYSE: ABT: Provides medical devices, diagnostics, and science-based nutritional products.
5+ YOE5+ years of full stack software development in Go, React, Node; REST/microservices; Agile; CS fundamentals; strong communication; Git/Jira/Confluence.
Applied Systems: Cloud-based software for insurance agency and brokerage management.
Degree in computer science or equivalent; foundational software engineering knowledge; familiarity with cloud, CI/CD, automated testing, Agile, Jira/Confluence; eagerness to learn and grow.
Go, React, C#, Python, gRPC, SQL, REST APIs, Google Cloud Platform, Kubernetes, Terraform, Jira, Confluence, AI tools
McDonald'sNYSE: MCD: Operate and franchise a global chain of quick-service restaurants.
5+ YOE5+ years corporate/global project management experience, expertise with JIRA, Confluence, Smartsheet; PMP and Agile certifications preferred; strong executive communication and vendor experience.
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
8+ YOE8+ years product/platform management, 5+ years cloud/platform/DevOps experience; strong cloud architecture, security, and roadmap management; experience with Jira and Confluence.
Jira, Confluence, AWS, Microsoft Azure, Google Cloud Platform (GCP), Terraform, CloudFormation, ARM, Bicep, Docker, Kubernetes
FlywireNASDAQ: FLYW: Platform for processing complex global payments across specialized industries.
5+ YOEBachelor's degree;5+ years product leadership;experience with Salesforce Platform and Marketo;Agile/Scrum and product owner experience;Jira and Confluence;strong communication and analytical skills.
Sidley Austin: Global law firm providing comprehensive legal and regulatory counsel.
7+ YOEBachelor's degree in a relevant field, 7+ years of professional experience including 5+ years in product management, agile delivery expertise, and experience with Jira, Confluence, or equivalent tools.
SpotHero: Mobile app for finding and reserving off-street parking spaces.
1+ YOE1+ years in customer support/operations or technical coordination; strong organization, communication, and triage skills; experience with Salesforce, Slack, Google Workspace, and Confluence; interest in technical integrations.
SpotHero Admin Backend, Salesforce (SFDC), Atom Feed, Atom Feed Worksheet, Atom Feed Usage, Django Admin, Integration SMS, Confluence, Slack, Google Workspace, Jira, Sumo Logic, Udemy
Coates Group: Provides digital signage and content management for retail brands.
2+ YOEBachelor's degree or equivalent experience, 2+ years as a Business Systems Analyst or hybrid BA/QA/PM, SDLC experience, strong communication, and familiarity with JIRA, Confluence, and Salesforce.
Apex Fintech Solutions: Digital custody and clearing infrastructure for financial services firms.
5+ YOE5+ years project/program management experience in product/technology, deep Jira and Confluence expertise, Agile (Scrum/Kanban/SAFe), capacity planning, strong communication and dependency management.
CompassNYSE: COMP: Technology-enabled residential real estate brokerage and agent software platform.
1-2 years customer service or office experience, strong verbal/written communication, problem-solving, ability to lift 25 lbs, proficiency with Zendesk/Salesforce/Confluence a plus.
San Francisco or San Jose or New York City or Chicago or Austin or Denver or Boston or Washington, D.C. or Philadelphia or Portland or Seattle or Miami or Alaska or Delaware or Hawaii or Idaho or Iowa or Montana or Nebraska or North Dakota or Rhode Island or South Dakota or West Virginia
$163k-$247k/yrHybridFull Time
Calendly: Scheduling automation platform for managing meetings and appointments.
8+ YOERequires 8+ years in Product Operations, Program Management, or related software product development support; cross-functional leadership, process and governance design, metrics, facilitation, and Jira/Confluence experience.
Bank of AmericaNYSE: BAC: Provides banking, investment, and financial risk management services.
5+ YOERequires 5+ years experience managing cloud/security applications, knowledge of Azure/AWS/GCP, DevOps/CI-CD/IaC, ServiceNow, Jira/Confluence, strong communication and compliance skills.
Options Clearing Corporation: Clearing and settlement for equity derivatives and options.
5+ YOE5+ years information security experience, strong risk assessment and analytical skills, knowledge of IT risk frameworks, familiarity with regulatory requirements, and experience with ServiceNow, Tableau, Archer GRC, Jira, and Confluence.
Arrive Logistics: Provides freight brokerage and technology-enabled transportation management services.
0+ YOEBachelor's or equivalent experience; 0-3 years in product ops/business analysis or logistics; experience writing user stories and working with cross-functional teams; familiarity with agile, Jira and Confluence.