1mo
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Contact Center Manager
Chamblee, Georgia, United States
OnsiteFull Time
5+ YOELead and operate a medical contact center with 5+ years clinical experience, contact center leadership preferred, strong computer and MS Office skills, EHR and call center technology experience, HIPAA compliance, and current CPR/licensure.
Microsoft Office Suite, EHR, call center technologies
1w
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Contact Center Specialist
Nashville, Tennessee, United States
OnsiteFull Time
High school diploma/GED, strong verbal/written communication, customer service and scheduling experience, proficiency with NextGen and contact center systems; six months contact center experience preferred.
NextGen
4d
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Supervisor Contact Center
Hauppauge, New York, United States
$32-$38/hr OnsiteFull Time
3+ YOE1+ MgmtAssociate's degree or 4 years related experience; minimum 3 years banking/contact center experience with 1 year supervisory; strong communication, analytical, multitasking, internet, and Microsoft Office skills; knowledge of contact center policies and regulations.
Microsoft Office
4w
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Manager, Contact Center
Bentonville, Arkansas, United States
$60k-$110k/yr OnsiteFull Time
3+ YOE1+ MgmtExperience managing contact center operations, data-driven problem solving, process improvement, stakeholder collaboration, and team coaching; bachelor's degree or equivalent experience; 1 year supervisory and 3 years contact center/customer service experience.
1mo
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Contact Center Supervisor
El Paso, Texas, United States
$45k/yr OnsiteFull Time
2+ YOE1+ MgmtHS diploma (bachelor's preferred), 2+ years contact center experience, 1+ year supervisory experience, bilingual English/Spanish, strong communication/leadership, Microsoft Office and contact center software proficiency, open availability, pass background check.
Microsoft Office, contact center software
3mo
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Contact Center Director
United States
RemoteFull Time
Direct leadership of the enterprise contact center with KPI governance, program management, and cross-functional collaboration.
Dialpad, WFM, AI tools, Artera, Elise
3d
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Contact Center Supervisor
Savage, Maryland, United States
$50k-$55k/yr OnsiteFull Time
Lead and coach contact center agents, oversee day-to-day operations, analyze performance reports, resolve escalated customer complaints, and ensure compliance with contact-tracking systems.
1mo
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Contact Center Agent
Huntersville, North Carolina, United States
OnsiteFull Time
2+ YOEMinimum 2 years experience (contact center or customer service preferred). Requires exceptional verbal/written communication, problem-solving, CRM and contact center software experience (RingCentral, Service Minder, Service Titan), Microsoft Office, Windows proficiency, and schedule flexibility including evenings/weekends.
RingCentral, Service Minder, Service Titan, Microsoft Office, Google Maps, Zillow, Windows
1mo
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Contact Center Manager
Ridgeland, Mississippi, United States
$61k-$75k/yr OnsiteFull Time
6+ YOE2+ MgmtBachelor's degree, 6+ years in high-volume contact centers, 2+ years leadership, strong communication and analytic skills, proficiency with Microsoft Word/Excel/Outlook/PowerPoint, call center and quality improvement knowledge.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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Contact Center Manager
Sacramento, California, United States
$85k-$99k/yr OnsiteFull Time
Lead contact center operations, hire/train/coach staff, analyze performance metrics, ensure regulatory compliance, and support sales/service within a credit union. High school diploma/GED and credit-union contact center experience required; Microsoft Word/Excel/PowerPoint and MeridianLink familiarity preferred; NMLS registration required for MLO ac...
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MeridianLink, NMLS Registry
2mo
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Contact Center Agent
Long Branch, New Jersey, United States
$22-$25/hr OnsiteFull Time
1+ YOEHS diploma; 1 year of customer service; experience in contact center, retail, or hospitality; proficient in MS Office; POS/CRM experience a plus.
Microsoft Office, POS, Salesforce, CRM
1w
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Contact Center Representative
Wesley Chapel, Florida, United States
OnsiteFull Time
Schedule appointments, handle inbound/outbound patient calls, verify insurance and demographics, use EHR and scheduling systems, and meet contact center performance metrics; high school diploma and customer service or call center experience preferred.
Email, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, EHR, Microsoft Teams
1mo
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Contact Center Transformation - Director
New York City or Tampa or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Florham Park or California or Philadelphia or Seattle or Houston
$155k-$410k/yr FieldFull Time
8+ YOEBachelor's degree, at least 8 years' experience, experience with contact center transformation, Amazon Connect, Genesys CloudCX, AngularJS/React/Vue.js, contact center analytics, and leadership/business development.
Amazon Connect, Genesys CloudCX, AngularJS, React, Vue.js
1w
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Director, Contact Center
United States or North America
$131k/yr RemoteFull Time
10+ YOE5+ Mgmt10+ years relevant experience with at least 5 years in leadership; proven contact center KPI ownership, recruiting/hiring experience, technology and reporting expertise.
dialer, CRM, workforce management, QA, manual dialer, predictive dialer
1d
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AVP Contact Center
Columbus, Indiana, United States
OnsiteFull Time
5+ YOEOversee contact center operations, drive service performance, ensure compliance, and manage vendor/technology issues; bachelor's degree or equivalent and 5+ years related experience.
1w
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Contact Center Supervisor
Northbrook, Illinois, United States
$24-$26/hr OnsiteFull Time
2+ YOEHigh school diploma, 2+ years contact center supervisory experience, experience handling escalations and employee conflicts, schedule flexibility including one Saturday/month.
1mo
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Contact Center Sr. Advisor
United States
$118k-$148k/yr RemoteFull Time
10+ YOEMinimum 10 years large-scale contact center or complex delivery experience; experience with major contact center and WFO platforms; ability to travel ~25%; advanced communication, consulting, and client-facing skills.
Cisco Contact Center Enterprise, Genesys Pure Engage, Genesys PureCloud, Genesys PureConnect, Avaya Aura, NICE InContact, Five9, NICE, Verint, Calabrio, CRM, IVR
2mo
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Contact Center Lead
Sugar Land, Texas, United States
OnsiteFull Time
5+ YOEFull-time lead role requiring 5+ years in financial services/contact center, 2+ years leadership; Bachelor's preferred; High School required; bilingual preferred.
Microsoft Office Suite, Microsoft Teams, Zoom Video Communications
15h
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Contact Center Supervisor
United States
OnsiteFull Time
4+ YOEAssociates degree or equivalent experience, minimum 4 years contact center supervision, knowledge of medical terminology, HIPAA, EMR and appointment scheduling, strong leadership and communication skills.
EMR
2w
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Contact Center Consultant
Broomfield, Colorado, United States
$20/hr OnsiteFull Time
Previous contact/call center and customer service experience; high school diploma or equivalent; working knowledge of financial institutions, online banking, strong communication and problem-solving skills.
CRM
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