116 contact center analyst jobs at 84 companies in United States
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Contact Center Analyst
Chicago, Illinois, United States
$26-$34/hr OnsiteFull Time
3+ YOE3+ years contact center or analytics experience; building reports and dashboards; analyzing KPIs; experience with call center technologies and Microsoft Excel; bachelor's degree preferred.
five9, Basys, Bridgeway, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Smartsheet
1mo
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Analyst, Contact Center Communications
Florida or Orlando or Las Vegas or Philippines or Clark
RemoteFull Time
3+ YOEBachelor's degree, 3+ years contact center experience, 1+ year predictive dialer administration, advanced analytical and reporting skills, dialer/telephony and MS Office proficiency, ability to lead analysts.
CXOne, Avaya, Noble, Autodialer, VBA, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, SQL, SAS, Power BI, Oracle
3w
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Senior Contact Center Analyst
Naperville, Illinois, United States
$20/hr OnsiteFull Time
Provide Tier 1–Tier 3 technical support in a 24/7 contact center; CompTIA A+ required; experience with ticketing systems and customer-facing enterprise support; strong troubleshooting and communication skills.
Freshservice, ServiceNow, Zendesk, ConnectWise, Microsoft 365, Microsoft Entra ID, Windows
3mo
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Contact Center Analyst (LT)
Yolo County, California, United States
$4k-$6k/mo HybridFull Time
Must meet Analyst I classification/exam; provide multi-channel customer service, use mainframe systems and PC applications, follow schedules, apply laws/rules, and pass background/fingerprint checks.
mainframe systems, PC applications
2w
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Senior Contact Center Technology Analyst
Rancho Cordova or California
$57k-$119k/yr HybridFull Time
4+ YOEBachelor's degree with 4+ years experience; strong analytical, testing, project management, customer service, and contact center/process analysis skills; ability to create user stories and flow diagrams; basic dental terminology.
Telecom, Enghouse, Genesys, Qfiniti
2w
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Contact Center Data Analyst
Phoenix, Arizona, United States
OnsiteFull Time
3+ YOEMaster's degree in analytics-related field with 3+ years experience, strong SQL/Python, Power BI and Databricks experience, familiarity with statistical and ML techniques, strong communication skills.
Spark SQL, Python, SQL, Power BI, Databricks
1mo
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Contact Center Quality Analyst Lead
Tysons Corner, Virginia, United States
$105k-$120k/yr OnsiteFull Time
5+ YOEBachelor's degree,5+ years supporting enterprise IT/service desks,experience with RCA using Salesforce or ServiceNow,Excel proficiency,active DoD Secret clearance,strong presentation and analytical skills.
Salesforce, ServiceNow, Microsoft Excel, Microsoft Power BI, Microsoft Power Apps, Microsoft SharePoint
1d
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Contact Center Quality Analyst 1 (H)
Medley, Florida, United States
RemoteFull Time
1+ YOEHigh school diploma or equivalent and at least 1 year of relevant experience. Requires written and verbal communication, patient service, documentation, coaching, and ability to work under stress.
3w
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Contact Center Solutions Analyst I
Oklahoma City, Oklahoma, United States
OnsiteFull Time
1+ YOE1-2 years contact center or business analysis experience; documenting requirements, workflows, and KPIs; familiarity with contact center systems and Agile tools; strong organization and communication.
Jira, Azure DevOps, CRM, IVR/IVA, WFM, QA
1w
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Reporting Analyst - Contact Center Operations
Austin or United States
RemoteFull Time
3+ YOE3+ years contact-center analytics experience, advanced Power BI and SQL skills, Snowflake experience, expert Microsoft Excel, contact center reporting experience, strong communication and analytical skills.
Power BI, DAX, Data Analysis Expressions (DAX), Snowflake, SQL, Microsoft Excel, Power Query, Five9, Genesys, NICE CXone, IVR, Salesforce, ServiceNow, Zendesk
2d
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Administrator - Cisco Contact Center (150471)
United States
OnsiteFull Time
3+ YOEBachelor's degree in business, information systems, analytics, or related field; 3+ years of business analyst experience; analytical, problem-solving, communication, and contact center operations skills.
Microsoft Excel, Power BI, Tableau, Salesforce, ServiceNow, Cisco
6d
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Business Analyst – Contact Center Technology
Saint Louis, Missouri, United States
$80k-$90k/yr OnsiteFull Time
3+ YOERequires 3–5 years of Business Analyst experience, IT project participation, SDLC knowledge, technical documentation experience, Jira and Confluence experience, strong analytical, prioritization, and communication skills.
Amazon Connect, Jira, Confluence, Software Development Life Cycle (SDLC), Functional Specification Documents (FSDs)
4w
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Quantitative Analyst – Contact Center
United States
$130k-$150k/yr RemoteFull Time
5+ YOE5+ years quantitative analytics experience; advanced T-SQL and data visualization skills; A/B testing and experiment design; strong business acumen and communication; Bachelor's or Master's preferred.
T-SQL, Microsoft SQL Server, PowerBI, Tableau
1mo
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Telephony Analyst - CCaaS (Contact Center as a Service)
Newark, California, United States
$56-$74/hr OnsiteFull Time
3+ YOE3+ years IT experience in contact center/CCaaS platforms, strong telephony and routing knowledge, UNIX/WinBatch scripting, AIX and Windows Server experience, bachelor\u0002s degree in CS/IS/engineering required.
CCaaS, Cloud VoIP, PSTN, Softphones, API, AIX, Windows Server 2003, Windows Server 2008, UNIX shell scripting, WinBatch, Microsoft Office
3d
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Master Analyst- Operations Capacity Planning & Analytics - Contact Centers
Norfolk or Charlotte
$104k-$162k/yr OnsiteFull Time
5+ YOERequires 5+ years in contact center capacity planning and data analytics, advanced SQL, Power BI, Excel, forecasting, modeling, reporting, and a bachelor's degree in finance, business, analytics, or related field.
SQL, Power BI, Microsoft Excel, Microsoft PowerPoint
1w
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Quality Analyst, Call Center
Pittsburgh or St. Louis or Boise
HybridFull Time
2+ YOERequires 2+ years of quality assurance experience in a contact center or hub pharmacy, strong analytical and communication skills, attention to detail, precision, problem-solving, and independent teamwork.
2w
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Call Center Quality Analyst
Plano, Texas, United States
OnsiteFull Time
2+ YOEHigh school graduate (Bachelor's preferred),2+ years contact center QA experience as SME, proficiency with Google Suite and CRM, advanced spreadsheet skills, QA calibration and audit experience, strong communication and analytical skills.
Google Sheets, Google Slides, Google Docs, Google Drive, CRM
2w
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Patient Services Center Workforce Analyst
Anaheim, California, United States
$69k-$86k/yr HybridFull Time
3+ YOE3+ years contact center analytics or operations experience, forecasting and workforce management experience, bachelor's degree preferred, strong data analysis and communication skills.
ACD
2w
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Senior Analyst, GTM Product Marketing — Contact Center
Indianapolis or Atlanta
HybridFull Time
3+ YOE3–5 years in technical product marketing or solutions engineering; hands-on Salesforce demo org configuration; demo content production; strong written and verbal communication and cross-functional collaboration.
Salesforce
3w
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Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Mitel, Microsoft Excel
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