140 contact center supervisor jobs at 112 companies in United States
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Contact Center Supervisor
Westwood, Massachusetts, United States
$58k-$85k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
2+ YOE2+ Mgmt2-3 years supervisory contact center experience required; bachelor's degree preferred; knowledge of CRM, workforce management and contact center operations; strong communication, analytical, and leadership skills.
CRM
2w
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Supervisor Contact Center
Hauppauge, New York, United States
$32-$38/hr OnsiteFull Time
3+ YOE1+ MgmtAssociate's degree or 4 years related experience; minimum 3 years banking/contact center experience with 1 year supervisory; strong communication, analytical, multitasking, internet, and Microsoft Office skills; knowledge of contact center policies and regulations.
Microsoft Office
1mo
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Contact Center Supervisor
El Paso, Texas, United States
$45k/yr OnsiteFull Time
2+ YOE1+ MgmtHS diploma (bachelor's preferred), 2+ years contact center experience, 1+ year supervisory experience, bilingual English/Spanish, strong communication/leadership, Microsoft Office and contact center software proficiency, open availability, pass background check.
Microsoft Office, contact center software
2w
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Contact Center Supervisor
Savage, Maryland, United States
$50k-$55k/yr OnsiteFull Time
Lead and coach contact center agents, oversee day-to-day operations, analyze performance reports, resolve escalated customer complaints, and ensure compliance with contact-tracking systems.
2w
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Contact Center Supervisor
Northbrook, Illinois, United States
$24-$26/hr OnsiteFull Time
2+ YOEHigh school diploma, 2+ years contact center supervisory experience, experience handling escalations and employee conflicts, schedule flexibility including one Saturday/month.
1w
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Contact Center Supervisor
United States
OnsiteFull Time
4+ YOEAssociates degree or equivalent experience, minimum 4 years contact center supervision, knowledge of medical terminology, HIPAA, EMR and appointment scheduling, strong leadership and communication skills.
EMR
6d
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Supervisor, Contact Center
United States
OnsiteFull Time
5+ YOERequires 5+ years in financial institutions, contact centers, supervision, team leadership, or related work; associate degree or business certification, or equivalent direct experience; Microsoft Office proficiency.
Microsoft Office
2w
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Supervisor Contact Center
Coon Rapids, Minnesota, United States
$36-$49/hr OnsiteFull Time
2+ YOEAssociate's or vocational degree with 2 years related experience (or 4 years experience with commitment to enroll in Associate's), experience in contact center operations, hiring, training, performance management, and quality assurance.
1mo
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Supervisor Contact Center
Downey, California, United States
$34-$43/hr OnsiteFull Time
3+ YOE2+ Mgmt3+ years related experience, 2+ years supervisory preferred. High school diploma required; AA preferred. Strong leadership, coaching, communication, performance analysis, and contact center systems proficiency.
1d
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Contact Center Supervisor
Hawaii, United States
$21-$24/hr RemoteTemporary
High school diploma or equivalent; proven team leadership, communication, decision-making, problem-solving, organization, customer service, and contact center operations experience. Medicaid or health insurance experience preferred.
Microsoft Teams, Microsoft Outlook, Microsoft Excel, Virtual Desktop Interface (VDI), Microsoft Edge
1mo
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Contact Center Supervisor
Hyattsville, Maryland, United States
$28-$32/hr HybridFull Time
5+ YOE2+ MgmtHigh school diploma required; 5+ years contact center experience (healthcare preferred), 2+ years supervisory experience, HIPAA knowledge, proficiency with Dialpad, EHR and Microsoft Office, strong communication and problem-solving skills.
Dialpad, EHR, eClinicalWorks, AI-enabled tools, KPI dashboards, call center analytics software, Microsoft Excel, Microsoft Word, Microsoft SharePoint
2w
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Supervisor, Contact Center
Los Angeles, California, United States
$67k-$107k/yr OnsiteFull Time
4+ YOE1+ MgmtSupervise contact center staff, monitor performance, analyze call and quality reports; requires 4+ years customer service, 1+ year supervisory experience, Associate's degree (Bachelor's preferred), Medicare product knowledge, HIPAA compliance.
Microsoft Excel, Microsoft Access, CISCO Phone System, NICE, IVR, ACD, MHC, MEIS, QMEIS
1mo
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Contact Center Supervisor
Sharonville, Ohio, United States
OnsiteFull Time
2+ YOE1+ MgmtHigh school diploma, 2+ years contact center/customer support experience, 1+ year supervisory experience, strong coaching and analytical skills, proficiency with Microsoft Office, able to work flexible schedules and meet performance metrics.
Microsoft Office
3w
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Contact Center Supervisor I
Albuquerque, New Mexico, United States
OnsiteFull Time
3+ YOEHigh school/GED plus 3 years related education/training/experience; call center supervisor experience preferred. Requires knowledge of business applications, strong leadership, organizational, listening and communication skills.
6d
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Supervisor, Contact Center - Sales
Naperville, Illinois, United States
$61k-$93k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3+ years of progressive contact center leadership in home warranty, insurance, or service operations; coaching, data analysis, CRM, claims systems, Microsoft Office, and high school diploma required.
Knowledge Management System (KMS), Workforce Management (WFM), Quality Assurance (QA), CRM, Salesforce, Microsoft Office Suite, Microsoft O365, ERP
1mo
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Supervisor, Contact Center
Tinton Falls or Edison
$73k/yr HybridFull Time
2+ MgmtSupervisory experience in a high-volume inbound call center or Patient Access Center; associate degree or equivalent experience; experience supervising 10+ staff; strong communication, coaching, workforce/schedule management, QA, HIPAA compliance; Epic and PeopleSoft experience preferred; bilingual Spanish preferred.
Epic, PeopleSoft
6d
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Supervisor, Contact Center - Sales
Naperville, Illinois, United States
$61k-$93k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3+ years of progressive contact center leadership, customer care or claims experience, high school diploma, CRM and ERP proficiency, Microsoft O365, and strong coaching, communication, analytical, and escalation-management skills.
KMS, WFM, QA, CRM, Salesforce, Microsoft O365, ERP
4w
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Supervisor, Contact Center
Vacaville, California, United States
$70k-$86k/yr OnsiteFull Time
5+ YOE4+ Mgmt4+ years supervisory experience, 5+ years inbound call center experience, BA/BS or equivalent, strong leadership, project management, analytics, and communication skills; U.S. work authorization required.
2w
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Contact Center Supervisor
Chesapeake, Virginia, United States
$50k-$62k/yr HybridFull Time
2+ YOE2+ MgmtAssociate's degree required; 2+ years supervisory experience; 1–2 years customer service; strong communication, organizational, coaching, and problem-solving skills; call center/technical support background preferred.
Automatic Call Distribution (ACD)
1w
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Supervisor, Customer Contact Center
Weymouth, Massachusetts, United States
$80k-$114k/yr OnsiteFull Time
Oversees 24/7 call center operations, staff scheduling, escalation management, coordination with clinical stakeholders, and maintaining service delivery metrics.
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