25 customer adoption manager jobs at 17 companies in Washington, DC
3w
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Senior Manager, Strategic Product Adoption - U.S. Based Remote Opportunity
Arlington, Virginia, United States
$115k-$120k/yr RemoteFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent; 5–8 years in enrollment, admissions, communications, account management, or customer service; 2–4 years managing people; higher education admissions knowledge; strong communication and analytical skills.
Microsoft Office, Salesforce, Acuity Scheduling, Google Suite, 1Password, Microsoft Excel
1mo
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring experience in technical customer support, customer lifecycle management, strong communication, problem solving, and the ability to engage with technical stakeholders and drive product adoption.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
1mo
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Senior Customer Success Manager
McLean or Lexington Park
$115k-$150k/yr HybridFull Time
7+ YOE7+ years in customer success/account management or related roles, experience with complex federal/defense customers, ability to drive adoption, manage multi-account portfolios, strong communication and organizational skills; eligible for Secret clearance.
CORAS
2mo
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Manager, Customer Solutions Management , AWS Nonprofits
Arlington, Virginia, United States
$169k-$229k/yr OnsiteFull Time
8+ YOE5+ MgmtLead a team of Customer Solutions Managers to drive cloud adoption and AI transformation for nonprofit customers.
AWS, Generative AI, Agentic AI, Scrum, Product Owner
1mo
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Sr. Customer Success Manager
Herndon, Virginia, United States
$124k-$166k/yr OnsiteFull Time
Customer-facing CSM role requiring experience in technical customer support, strong communication, problem-solving, and ability to drive customer adoption, retention, and expansion of cybersecurity solutions.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, proxy, firewall
1mo
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*Construction Customer Success Manager
Washington or Miami
HybridFull Time
5+ YOE5+ years construction site experience, strong stakeholder management and communication, change management skills, ability to onboard users and drive product adoption, willingness to travel 30–50%.
BIM
1mo
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Customer Success Manager — Federal Civilian
McLean or Richmond
HybridFull Time
3+ YOE3+ years customer-facing experience with Federal Civilian agencies in a SaaS/GovTech environment; bachelor’s degree; strong communication, presentation, and organizational skills; experience driving adoption, retention, and renewals; CRM familiarity.
1Exiger, Salesforce, Gainsight
2mo
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Senior Customer Success Manager, Medicine Supply Map
Rockville, Maryland, United States
$127k-$157k/yr OnsiteFull Time
3+ YOEBachelor’s degree, 3+ years in customer success/account management or post-sale roles (SaaS, data analytics, or supply chain preferred); experience managing strategic accounts, driving adoption, retention, expansion; strong relationship, communication, and problem-solving skills.
Medicine Supply Map (MSM)
2w
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Course Adoption Marketing Manager
Washington, District of Columbia, United States
$78k-$121k/yr RemoteFull Time
5+ YOEBachelor's required; 5+ years marketing/brand strategy experience in education/IP products; ABM experience; competitive analysis; customer persona development; strong communication and data-driven problem solving.
Microsoft Office Suite, Salesforce, Kapost, WRIKE, Asana, Basecamp, Marketo, Marketing Cloud, Eloquoa
1mo
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Customer Lifecycle Marketing Manager
National Harbor, Maryland, United States
$95k-$130k/yr HybridFull Time
Experience in B2B SaaS customer lifecycle or customer marketing, building onboarding/adoption/renewal programs, content development, HubSpot/CRM experience, strong cross-functional partnership and data-driven segmentation/reporting skills.
HubSpot, Microsoft Azure, nebulaONE
1w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
3w
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
5h
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Operations Manager
Lake Buena Vista or Natick or Providence or Tysons or West Hartford or King of Prussia or Paramus or Raleigh or Boston
OnsiteFull Time
2+ YOERequires high school education, strong communication, organization, flexibility, technology adoption, and ability to work extended shifts and lift up to 50 pounds. Two years of venue, restaurant, or bar management is desirable.
Toast POS
6d
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AI Deployment Lead
Washington, District of Columbia, United States
$87k-$198k/yr RemoteFull Time
5+ YOERequires 5+ years in customer-facing technical roles, LLM workflow and prompt engineering experience, adoption and training experience, requirements translation skills, and a bachelor's degree.
LLM, LangChain, CrewAI, Zapier, Make, Model Context Protocol (MCP)
1w
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AI Deployment Lead
Washington, District of Columbia, United States
$87k-$198k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years in customer-facing technical roles; experience with LLM tools, prompt engineering, agent workflows, product operations, adoption, training, and requirements translation.
LLM, LangChain, CrewAI, Zapier, Make, Model Context Protocol (MCP)
1mo
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Director of Patient Services
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven call center leadership with experience in operational transformation, workforce planning, budget management, AI/CRM adoption, analytics-driven decision making; 4+ years call center management and 3+ years leading people; high school required, bachelor\u0002s preferred.
AI assistants, IVA platforms, CRM, EMR, CMS, PMS, workforce management software, contact center technologies
3w
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SF Market Engagement - Sales Engineer - Lead Associate
Reston or Washington or Plano
$109k-$142k/yr HybridFull Time
4+ YOE4+ years customer-facing experience (sales engineering, solutions consulting, account management) with mortgage or financial services knowledge; ability to translate technical concepts, assess business processes, and drive product adoption; Bachelor's degree required.
3mo
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PMIS Implementation Consultant - Federal Sector
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree in construction management, information systems, engineering, or related field; 5+ years PMIS implementation experience; strong PM methodologies; PMIS customization; excellent communication; problem-solving; training and user adoption; independent multi-project work.
PMIS, eBuilder, Unifier, Kahua
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