23 customer analyst jobs at 19 companies in Laurel, VA
3mo
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Analyst, Customer Relations
Richmond, Virginia, United States
OnsiteFull Time
2+ YOELead escalations, assess complex scenarios, and manage executive inquiries; 2+ years customer service experience; bachelor’s degree preferred or equivalent experience.
1mo
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CUSTOMER OPERATIONS ANALYST
Glen Allen, Virginia, United States
OnsiteFull Time
1+ YOE1+ years experience supporting customer accounts in logistics or supply chain; strong problem-solving, communication, organization; comfortable with operational systems and translating requirements into system improvements.
VIZIV, SQL
2w
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOEBS in quantitative field or equivalent, 5+ years experience (or Masters+3), strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design and contact center analytics experience preferred.
SQL, Microsoft Excel, Tableau, Hex, Python, R
3w
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Analyst, Customer Service-Workforce - TForce Freight
Richmond or Henrico
HybridFull Time
Bachelor's degree required; strong written/verbal communication, self-motivated, Microsoft Word/Excel/Access proficiency, knowledge of call management and scheduling software, analytical and reporting skills.
Microsoft Word, Microsoft Excel, Microsoft Access, Call Management Systems, Scheduling Software
1d
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Account Resolution Analyst
Richmond or Spokane Valley
$43k-$71k/yr HybridFull Time
High school diploma or GED required; college degree or accounting/insurance experience preferred. Requires technology proficiency, analytical and research skills, strong communication, negotiation, organization, and customer service abilities.
Microsoft Word, Microsoft Excel, email, Web-enabled applications, database software
4w
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Technical Support Analyst 4
Richmond, Virginia, United States
$50k/yr OnsiteFull Time
8+ YOE8+ years technical customer support experience with SaaS or low-code platforms, system testing, ticket documentation, user training, and strong communication and troubleshooting skills.
ServiceNow, Appian, Microsoft Power Platform, Jira, Freshdesk
1mo
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Senior Systems Configuration Analyst
Boston or New York or Kansas City or Atlanta or Minneapolis or Richmond
$72k-$109k/yr OnsiteFull Time
5+ YOEPerform business application configuration, testing, analysis and troubleshooting for payments systems; coordinate with customers and internal partners; 5+ years experience preferred; bachelor's degree or equivalent experience.
Microsoft Office Applications, Local Customer Directory (LCD), Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM), Fedwire Funds and Securities, FedNow
1mo
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Foundation Analyst
Richmond, Virginia, United States
$18-$27/hr OnsiteFull Time
High school diploma or equivalent; strong Microsoft Office skills (Excel, Word, Outlook); customer-service experience preferred; attention to detail, multi-tasking, and strong written and oral communication required.
Microsoft Excel, Microsoft Word, Microsoft Outlook, SMS
1mo
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Collections Analyst
Richmond or Waltham
$55k-$70k/yr OnsiteFull Time
2+ YOECollect past-due amounts, handle incoming calls/emails to resolve credit issues, review lien waivers, reconcile accounting records; high school diploma and 2 years related experience; basic Excel/Word proficiency; strong problem-solving and customer focus.
Microsoft Excel, Microsoft Word
1mo
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Collections Analyst
Richmond, Virginia, United States
$55k-$70k/yr OnsiteFull Time
2+ YOECollect past-due amounts, resolve credit issues via phone/email, review lien waivers, reconcile accounting records; strong problem-solving, customer focus, attention to detail, and basic Excel/Word proficiency; HS diploma and 2 years related experience required.
Microsoft Excel, Microsoft Word, check scanner, copier
3w
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Senior HRIS Analyst
Richmond, Virginia, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent; deep UKG Pro knowledge; minimum 3 years HRIS experience; analytical, problem-solving, communication, and customer-service skills.
UKG Pro
1w
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Supervisory Tax Analyst
Fresno or Oakland or Denver or Jacksonville or Chamblee or Indianapolis or Covington or Andover or Baltimore or Lanham or Kansas City or Saint Louis or Cheektowaga or Holtsville or Cleveland or Portland or Philadelphia or Pittsburgh or Guaynabo or Franklin or Memphis or Austin or Dallas or Ogden or Richmond or Seattle
$126k-$197k/yr OnsiteFull Time
1+ YOEOne year specialized experience in submission processing with management/leadership duties, applying regulations and procedures, using HRConnect/SETR/ITM, and interacting with internal/external customers.
HRConnect, SETR, ITM, USA Hire, USA STAFFING
1w
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Application Analyst 3
Mechanicsville, Virginia, United States
$92k-$120k/yr OnsiteFull Time
Experience administering Accela or similar platforms, troubleshooting integrations, writing user stories and acceptance criteria, strong customer service and documentation skills; bachelor\u0002s in CS/IT or equivalent experience preferred.
Accela, ServiceNow, JavaScript, Atlassian JIRA, gitlab.com
1w
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Client Success Analyst Intern / Co-Op (8 - 16 months)*
Glen Allen, Virginia, United States
$41k/yr HybridInternship, Full Time
Currently enrolled in an engineering college program; experience with 3D CAD/SOLIDWORKS preferred; strong communication, troubleshooting, and customer-facing skills; familiarity with Windows and PC/networking.
SOLIDWORKS, SalesForce, Dassault Systèmes DSxClient, 3DSupport, Microsoft Windows
12h
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Management Analyst, Associate - Personal Property Tax Management Analyst Associate
Richmond, Virginia, United States
$23-$43/hr OnsiteFull Time
4+ YOEBachelor's degree in business, finance, accounting, or related field and four years of related experience. Requires analytical, tax administration, data management, customer service, reporting, and Microsoft Office skills.
DMV Mainframe, JD Powers Valuation, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Adobe Acrobat
2w
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Logistics Analyst / PR Creator
Dahlgren, Virginia, United States
$55k-$67k/yr OnsiteFull Time
3+ YOEActive DoD Interim-Secret clearance, AA or 3+ years administrative experience, proficiency with ERP/IBPES and Microsoft Office, strong attention to detail and customer focus.
IBPES, ERP, Navy ERP, Federal Logistics Information System (FLIS), Haystack, Navy Logistics Library (NLL), One Touch, FEDMALL, GSA, One Touch Support, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
1mo
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Supply Chain Analyst II
Richmond or Virginia
$60k-$90k/yr FieldFull Time
Supports customer implementations, conducts pre-go-live/go-live/post-go-live activities, evaluates customer processes, provides training and onboarding; up to 65% travel to customer sites.
17h
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Account Resolution Analyst
Richmond or Spokane Valley
$43k-$71k/yr HybridFull Time
High school diploma or GED required; college degree or accounting/insurance experience preferred. Requires technology proficiency, strong communication, analytical, organizational, negotiation, customer service, and decision-making skills.
Microsoft Word, Microsoft Excel, email, Web-enabled applications, database software
3w
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Advertising Marketing Analyst
Fredericksburg, Virginia, United States
OnsiteFull Time
3+ YOEUS citizen with Top Secret clearance; bachelor’s in marketing/communications or related; minimum 3 years advertising/marketing/communications experience; strong writing, digital marketing, content creation, and customer engagement skills.
2mo
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Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County, Virginia, United States
$57k-$98k/yr HybridFull Time
2+ YOEProvides remote-first Tier 1 support for Google Workspace, identity/SSO (RapidIdentity), Clever, and Chromebook access; strong customer service, ticket documentation, and troubleshooting skills; preferred 2 years of customer-facing technical support.
Google Workspace, Google Admin, RapidIdentity, Clever, Chromebook
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