30 customer analytics analyst jobs at 26 companies in Framingham, MA
4d
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Sr. Advanced Analytics Analyst
San Antonio or United States or California or Seattle or Washington or Boston or New York City
$87k-$149k/yr RemoteFull Time
4+ YOEBachelor's degree with 4+ years of analytics experience or advanced degree with 2+ years; advanced Power BI, Databricks, and Excel; forecasting, predictive modeling, customer data, and cross-functional collaboration experience.
Microsoft Power BI, Databricks, Microsoft Excel, Python, R, SAP, Salesforce, ETL
3w
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOEBS in quantitative field or equivalent, 5+ years experience (or Masters+3), strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design and contact center analytics experience preferred.
SQL, Microsoft Excel, Tableau, Hex, Python, R
1mo
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
21h
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Customer Insights Analyst
Boston, Massachusetts, United States
$110k-$130k/yr HybridFull Time
2+ YOERequires 2+ years of data analysis, advanced SQL, statistical modeling, Python or R, BI tools, leadership communication, and a bachelor's degree in a quantitative field.
SQL, Python, R, Tableau, Power BI, Looker, scikit-learn, XGBoost, TensorFlow
2w
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
2d
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Customer Solutions Analyst
Minnetonka or Londonderry
$70k-$80k/yr OnsiteFull Time
3+ YOEAssociate’s degree or equivalent experience required; bachelor’s preferred. Requires 3+ years in analytical, operational, or customer-facing supply chain/manufacturing roles and proficiency with Microsoft Word, Excel, and Access.
Microsoft Word, Microsoft Excel, Microsoft Access
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
22h
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Onboarding Analyst, Customer Success
North America or North Carolina or Charlotte or Washington, D.C. or Boston or Europe or Africa or United Arab Emirates or Qatar
$80k-$95k/yr RemoteFull Time
2+ YOERequires 2+ years in SaaS and 2+ years in operations, support, project coordination, analytics, or similar. Strong organization, written communication, dependency tracking, initiative, and adaptability required.
SaaS, CRM, Planhat
1d
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder collaboration, and data storytelling.
Microsoft Excel, Power BI, SAP, ERP, CRM, Tableau, SQL, Alteryx
1mo
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Business Analyst
Medford, Massachusetts, United States
$90k-$120k/yr OnsiteFull Time
4+ YOE4+ years business/software usability analysis in Agile, BA/BS preferred, experience with Oracle/Postgres, SQL, BI/AI tools, strong communication, analytical and customer-orientation.
Oracle, Postgres, SQL, Business Intelligence tools, AI tools, APIs
4w
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Sr BI Analyst
Johnston or Westwood or Columbus
$105k-$140k/yr HybridFull Time
5+ YOEBachelor's degree,5+ years analytics or customer insights experience,proficiency with Excel/SQL/Python,experience with VoC and survey research,strong communication and storytelling skills.
Microsoft Excel, Google Sheets, Power BI, Tableau, Qualtrics, SQL, Python
1d
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management, preferably in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder, and reporting experience.
Microsoft Excel, SAP, ERP, CRM, Tableau, SQL, Alteryx, Power BI
2mo
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Senior Analyst, AML Know Your Customer
San Francisco or Philadelphia or Dallas or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Columbus or Atlanta or San Diego or Minneapolis or Houston or Seattle or Raleigh or Nashville or Kansas City or Charlotte or Portland
$98k-$128k/yr RemoteFull Time
4+ YOE4+ years AML/KYC experience for corporates (2 years in crypto preferred), B.A./B.S. degree, CAMS/CFCS/CFE a plus, strong analytical and communication skills, experience with Slack, Apple MacOS, and G Suite, ability to work remotely across time zones.
Slack, Apple MacOS, G Suite
1mo
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Trade Planning Analyst - Club Channel
Bedford, New Hampshire, United States
HybridFull Time
1+ YOEBachelor's degree required; 1+ year analytics or related experience preferred. Intermediate Excel required; experience with syndicated data, Circana/Nielsen, customer data platforms, Power BI, and Python is a plus.
Sam's Club Madrid, Dollar General 1010, Circana PTA, GoSimple, Circana, Nielsen, Microsoft Excel, PowerPoint, Power BI, Python
2w
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Solutions Analyst I
Boston or Waltham
$65k-$75k/yr HybridFull Time
0+ YOEBachelor’s degree or 0–2 years in customer service or technology; strong client-facing communication, problem-solving, analytical skills, initiative, and ability to handle increasing responsibility.
2w
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Implementation Analyst
New York City or Boston
HybridFull Time
0+ YOEBachelor's degree, 0–2 years experience, strong Excel and data skills, interest in private markets, SQL or API exposure a plus, excellent communication and analytical ability.
Microsoft Excel, SQL, APIs
3w
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Resolution Analyst
Pawtucket, Rhode Island, United States
OnsiteFull Time
2+ YOE2+ years finance/accounting-related experience, strong analytical and critical thinking, advanced Excel and reporting skills, able to research and resolve transaction issues and communicate professionally.
Excel, Cognos
1d
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Client Strategy Analyst
San Francisco or New York City or Chicago or Seattle or Atlanta or Austin or Boston
$130k-$140k/yr RemoteFull Time
Customer-facing analytical role requiring stakeholder management, troubleshooting, scripting-language skills, strong communication and organization, and US work authorization with continental US residence.
1mo
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Lead Strategic Partnership Data Analyst (Hybrid)
Boston or Madison
$111k-$189k/yr HybridFull Time
Requires BigQuery and SQL, insurance product and pricing knowledge, forecasting or statistical analysis, R and Python, Tableau, data modeling, reporting, and customer journey analytics experience.
BigQuery, SQL, R, Python, Tableau
2w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
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