29 customer analytics analyst jobs at 25 companies in Randolph, MA
3d
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Data Analyst - Digital (Customer Insights & Analytics)
Baltimore or Washington or Buffalo or Burlington or Boston or Wilmington or New York City or Bridgeport
$94k-$157k/yr HybridFull Time
3+ YOEBachelor’s degree and 3+ years of related experience, or equivalent education/work experience. Requires intermediate SQL, large database experience, and Power BI or Tableau proficiency.
SQL, SQL Server, Snowflake, Power BI, Tableau, Python, SAS, Alteryx
1mo
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOEBS in quantitative field or equivalent, 5+ years experience (or Masters+3), strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design and contact center analytics experience preferred.
SQL, Microsoft Excel, Tableau, Hex, Python, R
1mo
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
1w
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Customer Insights Analyst
Boston, Massachusetts, United States
$110k-$130k/yr HybridFull Time
2+ YOERequires 2+ years of data analysis, advanced SQL, statistical modeling, Python or R, BI tools, leadership communication, and a bachelor's degree in a quantitative field.
SQL, Python, R, Tableau, Power BI, Looker, scikit-learn, XGBoost, TensorFlow
2d
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Customer Experience (CX) Analyst
Lawrence or Wallingford or United States or New York
$60k-$81k/yr HybridFull Time
Bachelor’s degree or equivalent experience; proficiency in Microsoft Excel, basic SQL, project management, data analysis, communication, and managing large datasets. 25% travel required.
Microsoft Excel, SQL, Power BI
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1w
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Onboarding Analyst, Customer Success
North America or North Carolina or Charlotte or Washington, D.C. or Boston or Europe or Africa or United Arab Emirates or Qatar
$80k-$95k/yr RemoteFull Time
2+ YOERequires 2+ years in SaaS and 2+ years in operations, support, project coordination, analytics, or similar. Strong organization, written communication, dependency tracking, initiative, and adaptability required.
SaaS, CRM, Planhat
1w
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder collaboration, and data storytelling.
Microsoft Excel, Power BI, SAP, ERP, CRM, Tableau, SQL, Alteryx
1mo
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Business Analyst
Medford, Massachusetts, United States
$90k-$120k/yr OnsiteFull Time
4+ YOE4+ years business/software usability analysis in Agile, BA/BS preferred, experience with Oracle/Postgres, SQL, BI/AI tools, strong communication, analytical and customer-orientation.
Oracle, Postgres, SQL, Business Intelligence tools, AI tools, APIs
1d
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Sr. Analyst, Voice of Guest Insights
Newton, Massachusetts, United States
$105k-$147k/yr HybridFull Time
3+ YOEBachelor’s degree and 3–5 years of customer experience, operations support, or analytics experience. Requires Voice of Guest program experience, strong analytical and presentation skills, and proficiency with reporting tools.
Microsoft Excel, Microsoft Power BI, OBIEE, Tableau, Medallia, Qualtrics, InMoment, SQL
1w
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management, preferably in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder, and reporting experience.
Microsoft Excel, SAP, ERP, CRM, Tableau, SQL, Alteryx, Power BI
2mo
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Senior Analyst, AML Know Your Customer
San Francisco or Philadelphia or Dallas or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Columbus or Atlanta or San Diego or Minneapolis or Houston or Seattle or Raleigh or Nashville or Kansas City or Charlotte or Portland
$98k-$128k/yr RemoteFull Time
4+ YOE4+ years AML/KYC experience for corporates (2 years in crypto preferred), B.A./B.S. degree, CAMS/CFCS/CFE a plus, strong analytical and communication skills, experience with Slack, Apple MacOS, and G Suite, ability to work remotely across time zones.
Slack, Apple MacOS, G Suite
3w
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Solutions Analyst I
Boston or Waltham
$65k-$75k/yr HybridFull Time
0+ YOEBachelor’s degree or 0–2 years in customer service or technology; strong client-facing communication, problem-solving, analytical skills, initiative, and ability to handle increasing responsibility.
4w
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Resolution Analyst
Pawtucket, Rhode Island, United States
OnsiteFull Time
2+ YOE2+ years finance/accounting-related experience, strong analytical and critical thinking, advanced Excel and reporting skills, able to research and resolve transaction issues and communicate professionally.
Excel, Cognos
3w
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Implementation Analyst
New York City or Boston
HybridFull Time
0+ YOEBachelor's degree, 0–2 years experience, strong Excel and data skills, interest in private markets, SQL or API exposure a plus, excellent communication and analytical ability.
Microsoft Excel, SQL, APIs
1mo
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Lead Strategic Partnership Data Analyst (Hybrid)
Boston or Madison
$111k-$189k/yr HybridFull Time
Requires BigQuery and SQL, insurance product and pricing knowledge, forecasting or statistical analysis, R and Python, Tableau, data modeling, reporting, and customer journey analytics experience.
BigQuery, SQL, R, Python, Tableau
1w
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Client Strategy Analyst
San Francisco or New York City or Chicago or Seattle or Atlanta or Austin or Boston
$130k-$140k/yr RemoteFull Time
Customer-facing analytical role requiring stakeholder management, troubleshooting, scripting-language skills, strong communication and organization, and US work authorization with continental US residence.
3w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
1mo
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Senior Growth Marketing Analyst
Somerville, Massachusetts, United States
$95k-$155k/yr OnsiteFull Time
8+ YOE8+ years growth/customer/lifecycle marketing experience, strong analytical and communication skills, experience with email/CRM/analytics platforms, SEO/CRO, and ability to design lifecycle programs.
Marketo, Klaviyo, Salesforce, Google Analytics, BigQuery, Shopify
2mo
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Senior Business Analyst, Data Integration, CoStar Debt Solutions
Boston, Massachusetts, United States
$100k-$148k/yr OnsiteFull Time
7+ YOE7+ years building and operating production API integrations (REST, GraphQL, webhooks, OAuth, ETL); customer-facing API management; scripting in Python or Node; bachelor’s degree required.
API, REST, GraphQL, webhooks, OAuth, ETL, Python, Node, FIS, CoStar, Intex, Yardi, MRI, LLM
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