2mo
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Portfolio Analytics & Strategy Specialist Senior - Marketing & Customer Analytics
Pittsburgh or Tysons Corner or Wilmington
$88k-$171k/yr HybridFull Time
10+ YOE10+ years in marketing analytics and campaign delivery across retail lending; experience with data platforms and analytics tools.
Tableau, Python, Hadoop, Experian Ascend Marketing, Ascent Ops, Sandbox, ACZ
6d
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$230k-$263k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree, 4+ years quantitative and qualitative analysis, 2+ years people management and project management; Master's, financial services, and consulting experience preferred.
1w
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Customer Engineer, Data/Analytics, Google Public Sector
Reston or Atlanta or Washington
$152k-$222k/yr OnsiteFull Time
10+ YOEUS citizenship required. Bachelor's or equivalent. 10+ years cloud-native architecture experience, public-sector experience preferred. Strong data analytics, Big Data, SQL and Spark experience and customer-facing presentation skills.
Google Cloud, SQL, Spark
2mo
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Customer Care Coordinator
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience; intermediate Excel; strong communication; analytical; multi-priority management; teamwork; detail-oriented.
Excel, WITS
1mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1w
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
1w
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Project Controls + Analytics Administrator
Tampa or Orlando or Fort Lauderdale or San Antonio or Houston or Dallas or Atlanta or Durham or Boston or New York or Parsippany or Conshohocken or Rockville or Franklin or Cincinnati
OnsiteFull Time
3+ YOEMinimum 3 years relevant experience, 1+ year customer service experience, strong time management, communication skills; background check required.
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
3w
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Customer Engagement Rep
Glen Burnie, Maryland, United States
$20-$23/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience, Microsoft Office proficiency, strong communication and analytical skills, ability to lift 25 lbs, office and phone-based customer support experience.
Microsoft Office
1mo
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Customer Success Consultant
St. Paul or Denver or Washington or United States or Canada or United Kingdom or India or Armenia or Australia or New Zealand
$61k-$73k/yr RemoteFull Time
3+ YOE3+ years in customer success/account management with executive relationship management, analytical skills, CRM (Salesforce) experience, consultative mindset, and willingness to travel up to 25%.
CRM, Salesforce, Microsoft Teams
3w
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Customer Success Manager
Herndon, Virginia, United States
HybridFull Time
2+ YOEBachelor's degree, 2+ years customer success/account management experience (preferably SaaS/technical), strong communication, CRM proficiency (ChurnZero/HubSpot/Salesforce), strategic and analytical skills.
ChurnZero, HubSpot, Salesforce
2w
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
1w
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Customer Success Manager - Americas
Washington, District of Columbia, United States
$70k-$75k/yr HybridFull Time
Client-facing customer success role requiring strong relationship, communication and analytical skills; experience in customer success/account management or SaaS desirable; fluent English.
3w
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Customer Service Supervisor
Baltimore, Maryland, United States
$60k-$80k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer service experience (B2B/industrial/distribution/logistics preferred), 2+ years supervisory experience, strong communication and analytical skills, proficiency with Microsoft Office and CRM/ERP systems.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP, Salesforce
1mo
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Customer Service Representative
Forest Hill, Maryland, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2 years call center customer service or sales experience, knowledge of small engine parts, Windows computer proficiency, analytical and communication skills; bilingual a plus.
Microsoft Windows
1mo
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Customer Service Representative
Forest Hill, Maryland, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2 years call center customer service or sales experience, knowledge of small engine/automotive parts, Windows computer proficiency, analytical problem-solving; bilingual a plus.
Microsoft Windows
1mo
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Customer Support Operations
Louisville or New York City or Washington or Chicago or Reston or Crum Lynne or Boca Raton
$18-$26/hr HybridFull Time
4+ YOE4+ years customer support/helpdesk or telecom experience (3+ years technical application support), strong telecom knowledge (LNP, routing, IP), CRM and Microsoft Office proficiency, analytical and communication skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Salesforce, CRM
1mo
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Customer Success Specialist
Reston or Arizona or California or Connecticut or Illinois or Maryland or Massachusetts or Missouri or New York or North Carolina or South Carolina or Tennessee or Texas or Virginia
$60k-$65k/yr OnsiteFull Time
1+ YOEBS degree or equivalent, 1-3 years SaaS/customer support experience, HubSpot and Microsoft Excel proficiency, familiarity with XML/JSON, strong communication, problem-solving, analytics, and process-improvement skills.
HubSpot, Microsoft Excel, XML, JSON
1mo
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Customer Care Advisor
San Francisco or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Atlanta or Columbus or Boise or San Diego or Minneapolis or Houston or Raleigh or Nashville or Kansas City or Charlotte or Portland or Philadelphia or Dallas or Washington D.C. or Seattle
$30-$41/hr RemoteFull Time
3+ YOE3+ years in fast-paced global support; strong written and verbal communication; experience with ticket systems (Salesforce); familiarity with generative AI and analytics tools; customer-focused, able to work weekends/holidays and on-call.
Salesforce, ChatGPT, Gemini, Slack, Apple MacOS, GSuite
1w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
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