1w
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Principal Web Conversion Optimization & Digital Customer Experience
Houston, Texas, United States
OnsiteFull Time
7+ YOE7+ years experience with analytics, AI, web measurement, and customer journey optimization. Bachelor's or equivalent experience preferred. Strong analytical, communication, tagging, A/B testing, and stakeholder management skills.
Google Analytics, Adobe Analytics, Looker Studio, Power BI
1w
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Customer Success Manager
Houston, Texas, United States
OnsiteFull Time
Manage client onboarding, adoption, retention and growth for a portfolio of commodity trading customers; strong customer-facing experience, communication, analytical and process skills; familiarity with trading workflows.
1w
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Project Controls + Analytics Administrator
Tampa or Orlando or Fort Lauderdale or San Antonio or Houston or Dallas or Atlanta or Durham or Boston or New York or Parsippany or Conshohocken or Rockville or Franklin or Cincinnati
OnsiteFull Time
3+ YOEMinimum 3 years relevant experience, 1+ year customer service experience, strong time management, communication skills; background check required.
1w
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Customer Service Representative
Houston, Texas, United States
$10-$25/hr OnsiteFull Time
Strong interpersonal, customer service, analytical, multitasking skills; ability to handle high-volume calls/emails and perform clerical/accounting tasks.
3d
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Director, Customer Success
United States or Houston
OnsiteFull Time
8+ YOE4+ MgmtBachelor's required; 8+ years in customer success/operations in regulated healthcare/pharma preferred; 4+ years people leadership; CRM and analytics experience; executive presence and strategic leadership.
CRM, AI-enabled analytics, workflow automation, operational dashboards, forecasting tools
1mo
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Customer Care Representative
Houston, Texas, United States
OnsiteFull Time
3+ years customer service/order management experience; experience with SAP and order-to-cash processes; strong communication, analytical and problem-solving skills; experience in chemical or industrial environments preferred.
SAP, CRM, EDI, OCR/AI
1w
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Supervisor, Customer Service
Sugar Land, Texas, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years contact center experience, 2 years supervisory experience, strong customer service, coaching, analytics, conflict resolution, Microsoft Office proficiency; utility and SAP CRM experience a plus.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP CRM
1mo
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Customer Care Advisor
San Francisco or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Atlanta or Columbus or Boise or San Diego or Minneapolis or Houston or Raleigh or Nashville or Kansas City or Charlotte or Portland or Philadelphia or Dallas or Washington D.C. or Seattle
$30-$41/hr RemoteFull Time
3+ YOE3+ years in fast-paced global support; strong written and verbal communication; experience with ticket systems (Salesforce); familiarity with generative AI and analytics tools; customer-focused, able to work weekends/holidays and on-call.
Salesforce, ChatGPT, Gemini, Slack, Apple MacOS, GSuite
2w
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Customer Success Specialist
Houston, Texas, United States
OnsiteFull Time
2+ YOE2–5 years in customer success or technical support, bachelor\u0002s degree or equivalent experience, strong written/verbal communication, analytical skills, SaaS experience preferred, familiarity with ticketing tools, ability to document and drive product improvements.
Jira
1w
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Project Controls + Analytics Administrator
Tampa or Orlando or Fort Lauderdale or San Antonio or Houston or Dallas or Atlanta or Durham or Boston or New York or Parsippany
OnsiteFull Time
3+ YOE3+ years relevant experience, 1+ years customer service; strong time management, organization, communication; experience with project controls platform administration and project setup.
1w
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Customer Service Manager
Houston, Texas, United States
OnsiteFull Time
3+ YOELead and develop customer service team; 3+ years related experience; bachelor\u0002s or equivalent experience preferred; fluid power knowledge; Microsoft Excel and ERP/CRM proficiency; valid driver\u0002s license; strong communication and analytical skills.
Microsoft Excel, Distribution ERP, P21, CRM, Microsoft Office
1mo
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GMC Customer Support Reprepresentative
Waller, Texas, United States
OnsiteFull Time, Temporary
1+ YOECustomer service experience, warranty knowledge, data entry, Microsoft Excel and Word proficiency, strong communication and analytical skills, 1+ years related experience preferred; HVAC knowledge preferred.
Microsoft Excel, Microsoft Word
1mo
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RigCLOUD Customer Success Specialist
Houston, Texas, United States
OnsiteFull Time
4+ YOE4+ years oil & gas industry experience; strong written/verbal communication, analytical and problem-solving skills; deep knowledge of RigCLOUD; ability to manage complex customer relationships; must be authorized to work in the U.S.; no visa sponsorship.
RigCLOUD
2w
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Customer Service Representative
Houston, Texas, United States
OnsiteFull Time
3+ YOEBachelor's degree or 3+ years experience with domestic and export shipments; experience with SAP, EDI, Excel; knowledge of export documents, Incoterms, HTS codes; strong communication and analytical skills.
SAP, EDI, Microsoft Excel
3w
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Head of Customer Success
Houston or Mechanicsburg or Corvallis or Portland or Dallas or Austin or Columbus or Miami
HybridFull Time
10+ YOE10+ MgmtBachelor's degree,10+ years leading customer success or related global teams,strong analytics,experience building success processes,health models and dashboards,commercial mindset and excellent English communication.
CRM, business intelligence platforms, AI
1mo
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Vice President Customer Experience
Houston, Texas, United States
$218k-$225k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree (MBA preferred), 10+ years customer experience leadership with P&L and team management, expertise with Salesforce Service Cloud and contact center technologies, BI analytics experience, and ability to travel up to 25%.
Salesforce Service Cloud, Einstein AI, Genesys Cloud, Five9, RingCentral, Amazon Connect, Tableau, Power BI, Salesforce Reports, Microsoft Teams, Microsoft SharePoint, Microsoft Excel, Microsoft PowerPoint, JDE, D365
2w
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Sr Customer Service Specialist - Environmental Solutions
Houston, Texas, United States
HybridFull Time
4+ YOE4+ years customer-facing experience (4-7 preferred), hazardous waste experience, knowledge of RCRA and DOT regulations, accounting familiarity, strong communication and analytical skills, proficient with Microsoft Office and DocuSign.
Microsoft Office, DocuSign, PDF writer
1w
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Manager, Customer Service (32529)
The Woodlands, Texas, United States
$50k-$55k/yr OnsiteFull Time
5+ YOEHigh school/GED or equivalent; 5+ years relevant analyst/audit experience; experience in medical-billing, legal, or insurance claims; knowledge of discovery laws and evidence codes; proficient with Microsoft Office/Excel; strong analytical and supervisory skills.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint
3d
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Market Analyst, Commercial Markets & Data Analytics
Houston, Texas, United States
OnsiteFull Time
Bachelor's in a quantitative field or equivalent experience; experience with power/ISO markets preferred; strong data, SQL, Excel skills and clear communication for customer-facing deliverables.
Databricks, PostgreSQL, Tableau, Amazon Athena, S3, SQL, Python, Microsoft Excel, AWS
2mo
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Director of Customer Experience
Houston, Texas, United States
HybridFull Time
7+ Mgmt7+ years leadership in industrial distribution or related operations; Bachelor's degree preferred; strong analytics and cross-functional leadership; able to drive multi-location initiatives.
ERP systems, Data analytics tools, Microsoft Excel, Power BI