2mo
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Portfolio Analytics & Strategy Specialist Senior - Marketing & Customer Analytics
Pittsburgh or Tysons Corner or Wilmington
$88k-$171k/yr HybridFull Time
10+ YOE10+ years in marketing analytics and campaign delivery across retail lending; experience with data platforms and analytics tools.
Tableau, Python, Hadoop, Experian Ascend Marketing, Ascent Ops, Sandbox, ACZ
1w
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$230k-$263k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree, 4+ years quantitative and qualitative analysis, 2+ years people management and project management; Master's, financial services, and consulting experience preferred.
1w
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Customer Engineer, Data/Analytics, Google Public Sector
Reston or Atlanta or Washington
$152k-$222k/yr OnsiteFull Time
10+ YOEUS citizenship required. Bachelor's or equivalent. 10+ years cloud-native architecture experience, public-sector experience preferred. Strong data analytics, Big Data, SQL and Spark experience and customer-facing presentation skills.
Google Cloud, SQL, Spark
2mo
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Customer Care Coordinator
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience; intermediate Excel; strong communication; analytical; multi-priority management; teamwork; detail-oriented.
Excel, WITS
4w
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Jr. Social Media Ads and Analytics Specialist
Harrisburg, Pennsylvania, United States
$44k-$47k/yr OnsiteFull Time
Bachelor's degree (or soon-to-be) with 3.4+ GPA, strong communication and analytical skills; prior work or customer service experience preferred; training provided on social media ads, analytics, and client management.
Microsoft Excel, Google Suite, Google Analytics, HTML
1mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1w
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
1w
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Project Controls + Analytics Administrator
Tampa or Orlando or Fort Lauderdale or San Antonio or Houston or Dallas or Atlanta or Durham or Boston or New York or Parsippany or Conshohocken or Rockville or Franklin or Cincinnati
OnsiteFull Time
3+ YOEMinimum 3 years relevant experience, 1+ year customer service experience, strong time management, communication skills; background check required.
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
3w
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Customer Engagement Rep
Glen Burnie, Maryland, United States
$20-$23/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience, Microsoft Office proficiency, strong communication and analytical skills, ability to lift 25 lbs, office and phone-based customer support experience.
Microsoft Office
3w
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Customer Service Supervisor
Sterling, Virginia, United States
$70k-$80k/yr OnsiteFull Time
Supervise and develop customer service agents; handle customer complaints; monitor ACD/PBX and call metrics; bachelor’s degree preferred; 0–2 years supervisory experience preferred; strong interpersonal and analytical skills.
ACD, PBX
2w
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Customer Service Specialist
Conestoga, Pennsylvania, United States
OnsiteFull Time
3+ YOEHigh school diploma and 3+ years customer service or call-center experience; strong communication, analytical skills, and ability to work across multiple systems.
1mo
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Customer Success Consultant
St. Paul or Denver or Washington or United States or Canada or United Kingdom or India or Armenia or Australia or New Zealand
$61k-$73k/yr RemoteFull Time
3+ YOE3+ years in customer success/account management with executive relationship management, analytical skills, CRM (Salesforce) experience, consultative mindset, and willingness to travel up to 25%.
CRM, Salesforce, Microsoft Teams
2w
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Customer Service Specialist
Conestoga, Pennsylvania, United States
OnsiteFull Time
3+ YOEHigh school diploma, 3+ years customer service/call center experience, strong communication, analytical and computer skills; ability to travel and work in office/manufacturing environments.
4w
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Customer Success Manager
Herndon, Virginia, United States
HybridFull Time
2+ YOEBachelor's degree, 2+ years customer success/account management experience (preferably SaaS/technical), strong communication, CRM proficiency (ChurnZero/HubSpot/Salesforce), strategic and analytical skills.
ChurnZero, HubSpot, Salesforce
1w
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Customer Success Manager - Americas
Washington, District of Columbia, United States
$70k-$75k/yr HybridFull Time
Client-facing customer success role requiring strong relationship, communication and analytical skills; experience in customer success/account management or SaaS desirable; fluent English.
1w
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Customer Service Representative
Frederick, Maryland, United States
$15/hr OnsiteFull Time
High school diploma/GED, strong verbal and customer service skills, computer proficiency including Microsoft Office, cash handling, ability to lift 25 lbs, and analytical problem-solving.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2w
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
1mo
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Customer Service Representative
Forest Hill, Maryland, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2 years call center customer service or sales experience, knowledge of small engine parts, Windows computer proficiency, analytical and communication skills; bilingual a plus.
Microsoft Windows
3w
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Customer Service Supervisor
Baltimore, Maryland, United States
$60k-$80k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer service experience (B2B/industrial/distribution/logistics preferred), 2+ years supervisory experience, strong communication and analytical skills, proficiency with Microsoft Office and CRM/ERP systems.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP, Salesforce