109 customer collaboration manager jobs at 88 companies in Boston, MA
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Customer Success Manager
Lisbon or Portugal or Boston or Sydney
€32k-€38k/yr RemoteFull Time
3+ YOERequires 3–5 years in customer success, consulting, technical account management, or equivalent; measurable customer outcomes, SaaS experience, customer success tools, complex account management, cross-functional collaboration, and data fluency.
Salesforce, Gemini
3w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
1w
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Business Customer Success Manager
Denver or Atlanta or Novi or Portland or Boston
$72k-$128k/yr OnsiteFull Time
Up to 5 years in Customer Success, Account Management, Sales, Renewals, or customer-facing roles; strategic solution alignment, success planning, executive communication, complex account management, and cross-functional collaboration.
Gainsight
1d
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Principal Customer Success Manager
United States or New York City or California or Seattle or Washington or Austin or Chicago or Denver or Boston or Los Angeles or San Diego
$160k-$180k/yr RemoteFull Time
5+ YOE5+ years in senior enterprise SaaS deployment or program management for complex strategic customers, with executive relationship-building, sales acumen, program management, communication, and collaboration skills.
1w
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
2mo
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Customer Success Manager, Loqate
Manchester, New Hampshire, United States
HybridFull Time
Customer-facing experience, ability to manage onboarding, business reviews, account plans, translate data into success stories, cross-functional collaboration, proactive problem solving, and familiarity with Microsoft Office, Salesforce, Power BI, Tableau, and Gong.
Microsoft Office, Salesforce, Power BI, Tableau, Gong, Customer Success platforms
2w
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Customer Success Manager (Scaled & Digital)
Chicago or Dallas or Boston
$99k-$110k/yr RemoteFull Time
Experience managing 40+ accounts, analyzing usage data, delivering digital customer success programs, facilitating webinars, managing multiple programs autonomously, and collaborating cross-functionally. Commercial real estate technology knowledge is preferred.
Product University, Daily Pay
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
1w
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Senior Customer Success Manager
Somerville, Massachusetts, United States
$128k/yr HybridFull Time
4+ YOERequires 4+ years of relevant experience, complex enterprise account management, communication with executives, enterprise software and API fluency, renewals and expansion success, cross-functional collaboration, and data-driven presentations.
ToxMod, Velma, REST APIs, APIs
2mo
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Customer Education & Content Manager
New York City or United States or Boston or San Francisco
HybridFull Time
3+ YOE3+ years in SaaS content/education/enablement; experience launching customer education and certification programs; strong scripting, on-camera, and cross-functional collaboration skills; LMS and screen-recording tool experience.
Loom, Camtasia, ScreenFlow, Skilljar, Gainsight CE, Northpass, Docebo, Comply AI
2w
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Customer Demand Manager
Nashua, New Hampshire, United States
OnsiteFull Time
3+ YOEBachelor’s degree in a relevant field and 3+ years in demand planning, supply chain, operations, product management, or financial analysis. Requires strong analytics, Excel proficiency, communication, and collaboration skills.
Microsoft Excel
2mo
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Customer Marketing Manager
Waltham or Boston
$108k-$188k/yr HybridFull Time
10+ YOE10-15 years in customer marketing, lifecycle marketing, or related roles; strong cross-functional collaboration; B2B or SaaS experience preferred; travel up to 20%; Bachelor's degree.
2mo
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Senior Customer Success Manager, Enterprise
New York City or Burlington
$105k-$120k/yr HybridFull Time
5+ YOE5-6 years CSM experience; client facing; strong relationship-building; analytical, storytelling with data; deck creation; problem-solving; team collaboration.
1w
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Customer Lifecycle & CRM Manager
Cumberland, Rhode Island, United States
OnsiteFull Time
Experience leading CRM, lifecycle marketing, retention, or customer engagement programs, with expertise in segmentation, journey design, personalization, automation, data analysis, stakeholder management, and cross-functional collaboration.
3w
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Senior Customer Success Manager
Boston, Massachusetts, United States
$106k-$143k/yr HybridFull Time
5+ YOE5+ years in B2B SaaS customer-facing roles with ownership of retention, renewals, and expansion; executive presence, ROI messaging, technical aptitude, cross-functional collaboration.
3w
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Technical Customer Advisor
Marlborough or Boston or North America
$60k-$80k/yr OnsiteFull Time
Customer service or fulfillment experience, preferably waste management knowledge; strong communication, organization, detail orientation, and collaboration skills; high school diploma required.
EPA, RCRA, DOT, OSHA
3w
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Customer Account Professional - Hybrid
Quincy, Massachusetts, United States
$53k-$55k/yr HybridFull Time
Property and casualty licensing, customer service experience, excellent communication and collaboration skills, strong time management, and attention to detail are required.
automated account records
1mo
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Senior Manager - Customer Growth Marketing
Houston or Boston
HybridFull Time
8+ YOE8+ years B2B marketing experience in campaign management, demand generation or growth marketing; experience with lead generation, digital channels, analytics, cross-functional collaboration, and campaign optimization.
Pardot, Salesforce, LinkedIn Ads, Google Ads
3d
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Manager of Loyalty & Customer Experience Programs
Watertown or Boston
$112k-$120k/yr HybridFull Time
5+ YOE5+ years in loyalty, membership, lifecycle, or customer experience programs, preferably e-commerce, subscription, or DTC; requires analytics, ROI analysis, vendor and budget management, and cross-functional collaboration.
Yotpo, Smile, Antavo, Talon One, BetterUp
1w
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Head of Customer Success (Remote)
Wellesley, Massachusetts, United States
$144k-$231k/yr RemoteFull Time
10+ YOE10+ MgmtRequires 10+ years in customer success leadership, complex incident management, team building, executive communication, analytical problem-solving, technical systems knowledge, and global collaboration.
ServiceNow, Gainsight, Salesforce
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