47 customer collaboration manager jobs at 36 companies in Townsend, DE

3w
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Customer Service Manager
Wilmington, Delaware, United States
$98k-$153k/yr OnsiteFull Time
Agilent Technologies
Agilent TechnologiesNew York Stock Exchange: A: Providing instruments, software, and consumables for laboratory scientific discovery.
5+ MgmtBachelor's or equivalent experience, 5+ years managerial experience, customer service/operations background, experience with SOX/ISO audits, cross-functional collaboration, strategic planning and team leadership.
2d
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Manager of Customer Relationship (CRM) Platform
Dover, Delaware, United States
$45k-$58k/yr OnsiteFull Time
Delaware State University
Delaware State University: Public university providing undergraduate and graduate degree programs.
Bachelor's degree and experience managing CRM systems. Requires analytical, organizational, project management, communication, collaboration, and decision-making skills.
Salesforce, Slate, Microsoft Dynamics, Anthology
1mo
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
TransUnion
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
2w
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Principal Strategic Customer Success Partner (Commercial)
Exton, Pennsylvania, United States
HybridFull Time
Uber Freight
Uber Freight: Digital marketplace connecting shippers with trucking carriers.
8+ YOEHigh school diploma or GED and 8+ years in customer success, account management, sales, supply chain, logistics, transportation, or related fields. Requires client-facing relationship management, presentations, complex analysis, and cross-functional collaboration.
SQL, Google Cloud Platform (GCP), Tableau, Salesforce, Google Business Suite, Google Workspace, TMS
1mo
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
Citi
CitiNYSE: C: Global diversified financial services holding.
15+ YOE15+ years experience in customer experience/product/marketing leadership, people management, commercial acumen, cross-functional collaboration, budget ownership; bachelor's degree required; master's preferred.
3mo
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Process and Standards Manager, Vault
Jersey City or New Castle
$94k-$122k/yr RemoteFull Time
Collectors
Collectors: Providing authentication and grading services for high-value collectibles.
Familiar with fulfillment, strong customer experience focus, supply forecasting, data tools, and cross-functional collaboration.
Google Sheets, Google Docs, G Suite
2w
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Relationship Manager
Towson, Maryland, United States
$52k-$96k/yr OnsiteFull Time
Bank of America
Bank of AmericaNYSE: BAC: Provides banking, investment, and financial risk management services.
1+ YOEHigh school diploma or equivalent; 1 year of experience; Series 7 and 66 or Series 7, 63, and 65 licenses; SAFE Act registration; strong communication, organization, collaboration, risk management, and wealth management knowledge.
Salesforce
2w
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Senior Product Manager, AI & Data Science Products
Seattle or Richmond or Austin or North Charleston or Philadelphia or San Francisco or Denver or Miami or Atlanta or Chicago or Augusta or Boston or Las Vegas or Trenton or New York or Raleigh or Portland
RemoteFull Time
Crunchbase
Crunchbase: A platform providing comprehensive data and intelligence on companies.
3+ YOERequires 3+ years of product management or comparable experience, customer-facing AI or data product ownership, applied AI/ML knowledge, data science and engineering collaboration, experimentation, analytics, and quality evaluation skills.
AI, machine learning, APIs, MCP
6d
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Develops and manufactures pharmaceutical drugs and medical devices.
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder collaboration, and data storytelling.
Microsoft Excel, Power BI, SAP, ERP, CRM, Tableau, SQL, Alteryx
1w
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Junior Account Manager
Wilmington, Delaware, United States
HybridFull Time
CSC
CSC: Provides global business administration and compliance solutions.
Customer-centric experience, strong written and verbal communication, critical thinking, Microsoft Office proficiency, organization, adaptability, and ability to resolve client issues independently and collaboratively.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, chat, telephone, email, DNS, digital certificates, Net Promoter Score (NPS)
2w
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Senior Analyst, Customer Experience & Insights
Houston or Lehi or Philadelphia
HybridFull Time
NRG Energy
NRG EnergyNYSE: NRG: Generates and sells electricity while providing smart home solutions.
3+ YOERequires 3–5 years in customer experience insights or research, quantitative and qualitative research, BI tools, advanced Microsoft Excel and PowerPoint, Microsoft Copilot, communication, collaboration, and project management skills.
Power BI, Tableau, Looker, Microsoft Excel, Microsoft PowerPoint, Microsoft Copilot, Qualtrics, Medallia, Forsta, InMoment, Oracle, SAP, Salesforce, Snowflake, AI tools
1mo
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
Citi
CitiNYSE: C: Providing global banking, investment, and wealth management services.
15+ YOE15+ years in customer experience/product/marketing management, proven people leadership, consumer banking and card product knowledge, cross-functional collaboration, commercial acumen, bachelor's degree required.
1mo
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Account Manager
Gloucester City, New Jersey, United States
$62k-$88k/yr FieldFull Time
Holt Logistics
Holt Logistics: Provide marine terminal, warehousing, and logistics services.
Manage and grow customer accounts, coordinate order activities, collaborate on pricing and service improvements, communicate with clients, and travel to terminals; proficiency with MS Office and GSuite preferred.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Gmail, Google Docs, Google Slides, Google Sheets
1mo
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Veterinary Receptionist
Glen Mills, Pennsylvania, United States
$17-$22/hr OnsiteFull Time, Part Time
Pinnacle Veterinary Specialists
Pinnacle Veterinary Specialists: Provides 24/7 emergency and specialty medical care for pets.
Veterinary reception experience required, excellent customer service and communication, basic computer skills to use practice management, electronic medical record, and collaboration software.
practice management, electronic medical record, collaboration software
1mo
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FT Assistant Manager Meat - 6051 (531480)
Exton, Pennsylvania, United States
OnsiteFull Time
Ahold Delhaize
Ahold DelhaizeEuronext Amsterdam: AD: Operates a global network of supermarkets and grocery stores.
Customer-focused team member able to support store and community goals, collaborate with coworkers, share ideas, and learn new skills.
3mo
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Account Manager - State Farm Agent Team Member
Vineland, New Jersey, United States
OnsiteFull Time
Bruce Trimble State Farm Agency
Bruce Trimble State Farm Agency: Local agency providing auto, home, and life insurance services.
Sales, customer service, and relationship-building; lead development and needs-based product education; agency team collaboration.
1w
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Product Strategy Lead - Vice President
Wilmington or New York
$133k-$190k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
Requires customer experience, product strategy, analytics, collaboration, presentation, and financial services or consumer product experience; MBA or equivalent experience preferred.
Microsoft Excel, Microsoft PowerPoint
16h
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Omnichannel Contact Center Director
Philadelphia, Pennsylvania, United States
OnsiteFull Time
LAGOS
LAGOS: Privately held American luxury fine-jewelry brand serving women and men with handcrafted designs.
7+ YOEBachelor’s degree preferred and 7+ years in customer service, contact center, retail operations, or omnichannel CX, including team leadership, operations, KPI management, workforce planning, and cross-functional collaboration.
Zendesk, AI, CRM
3mo
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Vice President, Client Service Management
Berwyn or Pittsburgh
$69k-$167k/yr OnsiteFull Time
BNY
BNYNYSE: BK: Global institution managing and servicing financial assets worldwide.
8+ YOEBachelor’s degree in Finance, Business Administration, or Accounting; 8–10 years in client relationship/account management; cross-functional collaboration and strategic growth capabilities.
3w
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Director Patient Experience - TUH
Philadelphia, Pennsylvania, United States
OnsiteFull Time
Temple Health
Temple Health: Operates a network of hospitals and academic medical centers.
3+ YOE3+ MgmtBachelor's required (master's preferred),3 years leadership experience in healthcare/customer service, experience with HCAHPS and OAS-CAHPS, vendor collaboration, and quality improvement.
HCAHPS, OAS-CAHPS