25 customer experience research jobs at 19 companies in Miami, FL
1w
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Legal Research Analyst
Mandeville or Birmingham or Knoxville or Atlanta or Baton Rouge or Raleigh or Memphis or Nashville or Charleston or Orlando or New Orleans or Johnson City or Macon or Houston or Tallahassee or Winston-Salem or Fort Lauderdale or Columbia or Charlotte or Jackson
OnsiteFull Time
5+ YOEHigh school diploma required; BA, MLS, or JD preferred. Requires 5+ years of progressive legal reference and research experience, legal databases expertise, strong communication, organization, and customer service skills.
Westlaw Precision, Lexis+ with Protégé, Wolters Kluwer-VitalLaw, Bloomberg Law, PACER, CasePortal, Checkpoint RIA, HeinOnline, Drafting Assistant, Quest, TLO, Microsoft SharePoint
3w
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Customer Support Representative
Doral, Florida, United States
OnsiteFull Time
Provide customer service, sales order entry, product research, quotes/bids, handle warranties/returns; RF scanner and forklift experience/certification preferred.
RF Scanner, Sales Order Entry System
3d
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Customer Service Representative (Full Time)
Pompano Beach or Fort Lauderdale
$39k-$63k/yr OnsiteFull Time
1+ YOERequires one year of customer service or customer relations experience and a Florida Class E driver's license. Handles utility payments, account research, customer issues, databases, and high-volume public interactions.
Energy (Peace Software), Maximo, PeopleSoft
2mo
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Customer Service Associate - Temporary
Coral Gables, Florida, United States
$15-$18/hr OnsiteTemporary
Fluent English and willingness to work a flexible schedule (including evenings and weekends); preferred six months retail experience and prior Walgreens experience.
Picture Care Plus
2w
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Senior Manager, Voice of Customer
Dallas or Miramar
HybridFull Time
5+ YOEBachelor's degree and 5+ years in VoC/customer insights or CX analytics; experience with survey design (NPS/CSAT/CES), qualitative and quantitative research, stakeholder reporting, and building self-service dashboards.
Databricks, Claude Code, SurveySparrow, Quantum Metrics, Adobe Analytics
1w
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Senior Manager, Voice of Customer
Miramar or Dallas
HybridFull Time
5+ YOEBachelor's degree, 5+ years VoC/customer insights or CX analytics, experience managing end-to-end VoC programs, proficiency in qualitative and quantitative research, dashboard and data-pipeline building, strong communication and stakeholder skills.
Databricks, Claude Code, SurveySparrow, Quantum Metrics, Adobe Analytics
1mo
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2026-2027 Biology, Office of Undergraduate Research and Internships Assistant
Miami, Florida, United States
$14/hr OnsitePart Time
Must be an FIU student awarded Federal Work Study, enrolled in ≥6 credit hours; customer service, communication, organization, social media familiarity; may require background check.
Canva, Microsoft Word
3d
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Senior Manager, Journey & Insights
Fort Lauderdale or Valletta
HybridFull Time
8+ YOERequires 8–15+ years in customer insights, customer experience, journey management, service design, behavioral research, hospitality research, or related fields, plus research leadership and journey governance expertise.
1mo
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Staff Technical Account Manager - Research
Boca Raton, Florida, United States
$128k-$176k/yr HybridFull Time
5+ YOE5+ years in technical customer-facing roles, bachelor’s in STEM, 2+ years Python, strong optimization/math background, experience with GitHub and REST APIs, excellent communication and client-facing skills.
Python, GitHub, REST APIs
2mo
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Call Center Representative - DHA
Birmingham or Phoenix or Los Angeles or Salinas or Fort Lauderdale or Chicago or Baltimore or Philadelphia or Wilkes-Barre or Albuquerque or Dallas or Houston or Kansas City or Jamaica or San Juan or Detroit or Cincinnati
$41k-$82k/yr OnsiteFull Time
1+ YOEProvide high-quality customer service via SSA's national 800 number, conduct telephone interviews, explain Social Security and Medicare rules, research eligibility, and pass a competency panel interview (CAIP).
3d
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CHILD SUPPORT CASE PROCESSING ANALYST - 73005546
Fort Lauderdale or Fort Lauderdale or Fort Lauderdale or Fort Lauderdale or Fort Lauderdale or Fort Lauderdale or Fort Lauderdale
$39k-$45k/yr HybridFull Time
Computer processing, research, analysis, decision-making, and communication experience required; relevant education may substitute. Negotiation experience preferred.
Microsoft Excel
2w
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Bilingual German/English Assistance Coordinator
Pembroke Pines, Florida, United States
HybridFull Time
1+ YOEHigh school diploma or GED, fluent English and German, 1+ year healthcare or insurance experience, advanced computer and research skills, MS Office proficiency, and strong prioritization skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3mo
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Early Morning Stock Associate
Homestead, Florida, United States
OnsiteFull Time
Frontline retail role handling customer service, stocking, cleaning, and safety compliance.
PDTs, registers, PC
1mo
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Retail Associate (3199)
Hialeah, Florida, United States
$14/hr OnsitePart Time
High school or equivalent; 6 months related experience preferred; strong customer service and cashiering skills; able to lift/move up to 20 lb and push/pull carts; basic reading, math, and communication skills; bilingual (English/Spanish) a plus.
Cash register, Box cutter, Phone, Tablet, Pricing and tagging materials, Storage containers, Rolling cart
1mo
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STINGRAI Global Open-Source Threat (GOST) Requirements Integrator - 29330
Doral, Florida, United States
$84k-$150k/yr OnsiteFull Time
5+ YOEActive TS/SCI clearance, mid-level analytic experience (≈5+ years), advanced OSINT and all-source analysis, RFS integration experience, geospatial and human network analysis, ability to translate customer requirements into actionable collection and analytic tasks.
1mo
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Accounts Receivable Specialist (USI3)
Miramar, Florida, United States
OnsiteFull Time
2+ YOEProcess and post customer payments, reconcile accounts, perform data entry, research discrepancies, make collection calls, maintain customer records; high school diploma and 2+ years AR/accounting experience required.
ERP, Quantum Control ERP System
1w
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Recent Graduate - Benefits Advisor
Pasadena or San Francisco or Plantation or Atlanta or Chicago or Fort Wright or Boston or Kansas City or New York City or Dallas or Seattle
$63k-$100k/yr OnsiteFull Time, Temporary
1+ YOERecent graduate eligibility plus 52 weeks of specialized experience, a related graduate degree, or an equivalent combination. Requires customer service, education, research, analysis, communication, and relationship-building skills.
3w
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Business Tax Specialist (FL, Miami)
Miami, Florida, United States
OnsiteFull Time
Advanced business tax processing and compliance skills; attention to detail; ability to interpret Florida statutes and city ordinances; customer-facing and accounting experience; research and reporting ability.
1mo
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Assistant Digital Marketing Manager – Office Marketing
Hong Kong or China or Miami or Asia
OnsiteFull Time, Contract
5+ YOEDegree in Marketing/Statistics or related; 5+ years in customer research, analytics or performance marketing; experience with SQL, Python, Power BI and Salesforce Marketing Cloud; strong stakeholder communication and project management.
SQL, Python, Microsoft Power BI, Salesforce Marketing Cloud
2mo
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Branch Banking Client Platform Specialist
Coral Springs, Florida, United States
$20-$34/hr FieldFull Time
6+ YOEHigh school/GED required; 6+ years customer service and sales experience (financial services preferred); ability to prospect, conduct market research, train/mentor, use digital/self-service products, and ensure compliance.
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