1d
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Experience Research Vice President - Digital Banking
New York or Palo Alto
$138k-$200k/yr OnsiteFull Time
5+ YOEFormal training in experience research and 5+ years applied customer research; expertise in qualitative and quantitative methods, program design, AI-enabled research tooling, and stakeholder influence.
Microsoft Excel, Microsoft PowerPoint, Qualtrics, User Testing, Optimal Workshop, LLMs
1mo
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Sr. Director - Customer Experience
Denver, Colorado, United States
$152k-$202k/yr OnsiteFull Time
10+ YOEBachelor's degree in business/marketing or related, 10+ years in customer experience or service design, airline/travel/hospitality preferred, proven CX transformation experience, familiarity with customer research, journey mapping, and CX platforms.
Medallia, Qualtrics
1w
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Director – Capture Research Development & Customer Experience
Reston, Virginia, United States
$186k-$291k/yr HybridFull Time
20+ YOE10+ MgmtMaster's in STEM required,20+ years federal contracting experience,10+ years leadership with P&L,proven large-capture wins,$50M–$200M+,capture training and CX certification required.
5d
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Customer Experience Insights Manager
Parsippany, New Jersey, United States
$108k-$149k/yr HybridFull Time
7+ YOEBachelor's degree required, master’s preferred; 7+ years experience in CX/user research or related fields; expertise in quantitative and qualitative methods, journey mapping, stakeholder communication, and managing research programs.
3w
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Customer Experience Center Associate
Saint Joseph, Missouri, United States
OnsiteFull Time
Provide empathetic inbound phone and email support for life insurance and annuity customers, process policy transactions, research account information, and meet quality and productivity goals.
Microsoft Office
1w
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Manager, Customer Experience (CX) - Service
Rochester or Phoenix or Saint Petersburg
OnsiteFull Time
7+ YOE5+ Mgmt5+ years management experience and 7+ years in strategy consulting/marketing/research or related customer-focused function; bachelor's/master's preferred; experience building CX programs and budgets.
2w
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Senior Customer Experience Designer
Westwood or Johnston
$120k-$163k/yr HybridFull Time
Design and lead end-to-end customer and colleague experiences using data-driven research, service blueprinting, and stakeholder influence; bachelor’s degree required; experience in experience/service design preferred.
2w
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Customer Experience Principal Advisor
Mounds View, Minnesota, United States
$122k-$182k/yr FieldFull Time
7+ YOEAdvanced electrophysiology expertise, 7+ years clinical/device experience (varies by degree), ability to support physicians and translate procedural insights into product and training improvements.
Affera
1w
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Senior Customer Research Analyst
Melville, New York, United States
$79k-$126k/yr HybridFull Time
5+ YOEBachelor's degree and minimum 5 years of analytical/customer research experience. Skilled in quantitative and qualitative methods, regression, segmentation, propensity modeling, survey design, and presenting insights to business leaders.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Pivot Tables, Tableau, Power BI, SPSS, SAS, Python, MS Suite
2mo
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Vice President, Customer Experience + Innovation
Bethesda, Maryland, United States
$182k-$325k/yr HybridFull Time
12+ YOE12+ years in experience design, innovation, strategy, research, or related fields; Bachelor's required; MBA or equivalent advanced degree preferred; strong leadership and cross-functional collaboration.
3w
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Analyst/Senior Analyst Customer Experience
Honolulu, Hawaii, United States
$48k-$132k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent; 3–8+ years customer experience/analytics or market research (level dependent). Experience with survey design, data analysis, dashboards, reporting, project management, and Microsoft Office required.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Visio, Microsoft PowerPoint
1w
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Sr Analyst - Customer Research (82483)
Melville, New York, United States
$79k-$126k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years of analytical/customer research experience; strong quantitative and qualitative methods, survey design, regression, segmentation, propensity modeling; excellent communication and problem-solving.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Pivot Tables, Tableau, Power BI, SPSS, SAS, Python, EMR
3d
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Director, Customer Experience Transformation
Portland or Chattanooga
$109k-$224k/yr OnsiteFull Time
8+ YOE8+ years delivering customer value via research, analytics, transformation; deep CX measurement and journey knowledge; strong stakeholder influence, consulting, and analytics skills.
SPSS, SAS, R, SQL/Teradata, Qualtrics, Tableau
6d
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Director of Market Insights and Customer Experience
Alpharetta or United States
$118k-$220k/yr HybridFull Time
10+ YOE10–15 years in market research/insights or customer experience with hands-on qualitative and quantitative research, strong analysis, storytelling, stakeholder engagement, and experience with survey platforms and Microsoft Office.
Copilot, ChatGPT, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Qualtrics, SurveyMonkey
1mo
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Mortgage Servicing & Customer Experience Associate
Atlanta, Georgia, United States
OnsiteFull Time
Deliver exceptional borrower service during interim servicing; manage borrower inquiries, payment processing, CRM documentation, and compliance. Strong communication, attention to detail, research, and analytical skills required. High school diploma required; 2-5 years servicing or related experience preferred.
HubSpot CRM, Salesforce, Encompass, Microsoft Office 365
3w
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Director, Customer Insight & Experience, North America
Atlanta, Georgia, United States
HybridFull Time
Senior leader with significant experience in customer insight, market research or customer experience in B2B software; strong stakeholder influence, analytics familiarity, team leadership, and a marketing or research qualification (MRS, CIM) or equivalent.
1mo
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Research Analyst - Custom Market Research
Bethesda, Maryland, United States
$60k/yr RemoteFull Time
2+ YOE2+ years quantitative market research experience; survey design, data cleaning and analysis; advanced Excel & PowerPoint; project coordination; strong written and verbal communication; Spanish a plus.
Microsoft Excel, Microsoft PowerPoint
2mo
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Research Assistant
Cyfair, Texas, United States
OnsiteFull Time
0+ YOEHigh school diploma required; clinical research experience preferred; phlebotomy and medical assisting certifications preferred; strong medical terminology and computer skills; detail-oriented with good customer service.
Electronic Data Capture (EDC), Microsoft Office
1mo
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Sr. Manager, Customer Experience, Hub & EHR
Chicago, Illinois, United States
OnsiteFull Time
5+ YOEBachelor's degree and 5+ years client-facing or operations experience in customer experience strategy, consulting, or project management within healthcare/biotech; leadership, VoC research, GTM execution, stakeholder communication; proficiency with Office/Sheets and presentation tools; Looker/SQL/GenAI a plus.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Google Sheets, Google Slides, Looker, SQL, GenAI tools, Gemini, Claude
1mo
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or San Francisco or Cambridge or New York
$270k-$308k/yr OnsiteFull Time
8+ YOE2+ MgmtSenior research leader with 8+ years in UX research/data science/customer experience/product management, 3+ years analyzing qualitative and quantitative data, 2+ years managing researchers, experience building research programs and using AI-enabled discovery.
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