24 customer insight jobs at 20 companies in Boston, MA
2mo
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Senior Customer Success Manager, Enterprise
Burlington or New York
$101k-$115k/yr HybridFull Time
5+ YOE5-6 years of customer success or equivalent experience; strong relationship-building, analytical and consulting mindset; client-facing; ability to turn data into actionable insights.
3w
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VP of Customer Marketing
Boston, Massachusetts, United States
$170k-$280k/yr RemoteFull Time
12+ YOE12–15+ years B2B SaaS marketing leadership with experience in customer advocacy, community, lifecycle marketing, and customer insight measurement (NPS, engagement). Strong cross-functional collaboration and executive communication.
2w
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
4d
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Sr Manager, VOC Insights and Analytics (Hybrid, Webster or Boston)
Webster or Boston
$125k-$150k/yr HybridFull Time
7+ YOERequires 7+ years in customer insights, analytics, VoC, BI, or related work; advanced SQL, Power BI, and Excel; executive reporting, complex data analysis, and analytical talent management.
SQL, Microsoft Power BI, Microsoft Excel, Python, R
1mo
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Product Insights & Consumer Experience Manager
West Chester or Boston
HybridFull Time
Experience translating customer feedback into product insights, partnering with cross-functional teams to influence prototypes, and creating dashboards to reduce returns and improve ratings.
1mo
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Senior Manager, Consumer Insights
Framingham, Massachusetts, United States
$96k-$138k/yr OnsiteFull Time
8+ YOE3+ MgmtBachelor's degree or equivalent experience, 8+ years in consumer insights/market research/customer analytics, 3+ years people management, experience with Qualtrics and vendor management, strong storytelling and strategic skills.
Qualtrics
2w
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Mgr, Club Insights & Category Research
Summit or Cumberland
$124k-$175k/yr HybridFull Time
6+ YOEBachelor's or equivalent; 6+ years in shopper/category/consumer insights or market research; experience with custom retailer studies, survey design, syndicated data (Circana, Nielsen, Numerator); strong synthesis and presentation skills.
Circana, Nielsen, Numerator
3w
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Head of Brand
Boston or Merrimack or Jersey City or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOERequires 10+ years of marketing or customer experience, extensive brand leadership, enterprise strategy development, governance, customer insight, analytics, and senior leadership influence.
3w
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Experience Specialist
Boston, Massachusetts, United States
HybridFull Time
International Highlight: A digital services firm providing SEO, marketing, and data support.
Guide clients through personalized product interactions, support brand activations and virtual consultations, and provide customer feedback and trend insights.
4d
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Associate Director, Patient Marketing Strategy - Neuromuscular Disease
East Hanover or Cambridge
$153k-$283k/yr OnsiteFull Time
5+ YOEBachelor’s degree and 5+ years of commercial marketing experience in specialty or complex disease patient marketing, including 3+ years using data, analytics, and customer insights for personalization.
Product Lifecycle Management (PLM)
1w
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Product & Brand Marketing Lead
Cumberland, Rhode Island, United States
OnsiteFull Time
Experience in product and brand marketing, go-to-market strategy, cross-functional collaboration, commercial judgment, strong written and verbal communication, and use of market/customer insight to shape priorities.
1mo
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Director, Product Management - Go To Market (GTM)
Boston or Jersey City or Covington or Westlake
$110k-$222k/yr OnsiteFull Time
5+ YOEBachelor's or Master's degree with 5+ years financial services experience; experience in GTM strategy, product launches, commercialization, Agile/Lean environments, customer insight, and cross-functional leadership.
2w
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Associate Manager, Integrated Marketing, Consumer - DashPass Benefits
New York City or San Francisco or Seattle or Los Angeles or Sunnyvale or Chicago or Austin or Denver or Atlanta or Miami or Boston or Washington
$109k-$160k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience and 3–5 years in consumer, product, growth, or lifecycle marketing. Requires launch, campaign, analytics, cross-functional collaboration, and customer-insight experience.
Covey, Covey Scout for Inbound
2mo
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Field Applications Engineer (Northeast) (Newburyport, MA, US, 1950)
Newburyport or Massachusetts or Maryland or New Hampshire or Connecticut or New York
$100k-$125k/yr RemoteFull Time
BS in Electrical Engineering preferred, strong technical communication and presentation skills, product/application proficiency, ability to translate customer insight into product ideas, willingness to travel up to 50%.
5d
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Senior Product Marketing Manager
Boston or Brighton
$120k-$135k/yr RemoteFull Time
8+ YOE8+ years in product marketing, product strategy, go-to-market, or related roles; expertise in positioning, messaging, customer insights, launches, adoption, retention, KPIs, and cross-functional collaboration.
Key Performance Indicators (KPIs)
3w
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Product Marketing Manager – B2B & B2C (ADI Health Solutions BU)
Wilmington, Massachusetts, United States
$157k-$227k/yr OnsiteFull Time
5+ YOE5+ years product marketing experience with B2B and B2C GTM; bachelor’s degree required; experience in healthtech/medtech preferred; strong positioning, launch, sales enablement, and customer-insight skills.
CRM
3w
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Systems ML Engineer (Member of the Technical Staff)
Cambridge, Massachusetts, United States
OnsiteFull Time
Experience optimizing and deploying large-scale ML models for training and inference, profiling and custom GPU kernel development, distributed training, cloud and edge deployment, and infrastructure automation.
Nsight, PyTorch Profiler, PyTorch Distributed, PyTorch, JAX, Triton, CUDA, Kubernetes, Terraform, AWS, NCCL
2w
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Business Development Lead - GLP-1
Milford or Wilmslow
$124k-$207k/yr RemoteFull Time
Bachelor's degree in a scientific or engineering discipline required; advanced degree preferred. Experience in pharmaceuticals/analytical instrumentation, strong commercial strategy, customer insight, cross-functional leadership, and business case development.
Liquid Chromatography, Mass Spectrometry, LC-MS
1w
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Senior Manager, Digital Content Strategy
Little Chalfont or Marlborough
OnsiteFull Time
Extensive digital content strategy and B2B web content experience; leadership in cross-functional, global, regulated environments; web analytics, customer insights, communication, SEO, CMS, and basic HTML/CSS skills.
Content Management System (CMS), HTML, CSS, Agile
1mo
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Senior Manager, Commercial Product Development
Boston or Pittsburgh or Las Vegas
$140k-$187k/yr HybridFull Time
5+ YOE5+ years in commercial operations/strategy/GTM or product development; strong analytical and financial modeling skills; experience translating commercial insights to product/engineering; execution-oriented and customer-obsessed; willingness to travel up to 40%.
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