2mo
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Customer Insight Associate Analyst
Louisville, Kentucky, United States
$42k-$63k/yr OnsiteFull Time
0+ YOEBachelor's degree or equivalent; 0-2 years of related experience; experience in Managed Print Services; intermediate Excel/Microsoft Office; strong multitasking, analytical, and communication skills; able to obtain required clearances; travel may be required; lifting up to 50 lbs.
Excel, Microsoft Office, Managed Print Services
4w
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Service Insight Specialist
Geneva, Illinois, United States
$50k-$54k/yr FieldFull Time
Bachelor's degree or equivalent experience; technical support/troubleshooting experience; customer service and problem-solving skills; proficiency with Microsoft Excel, Outlook, Word, and Google Workspace; experience with data and reporting.
Link2Feed, Vivery, Microsoft Excel, Microsoft Outlook, Microsoft Word, Google Workspace
1mo
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Customer Experience Specialist
Middletown, Connecticut, United States
HybridFull Time
Provides phone-based customer service, account maintenance and problem resolution; strong communication and de-escalation skills; familiarity with bank products/regulations preferred; proficient with Outlook, Microsoft and Insight; ability to lift 25 lbs and travel.
Microsoft Outlook, Microsoft, Insight
2mo
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Customer Success Manager
Philadelphia, Pennsylvania, United States
RemoteFull Time
5+ YOE5+ years in Customer Success or customer-facing SaaS, strong relationship-building, data-driven insights, travel for interviews, bachelor’s degree preferred.
CRM, TRM, ATS, SaaS
1mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1mo
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Customer Success Manager
Cary, North Carolina, United States
HybridFull Time
Proven customer success or account management experience, ability to manage multiple customers, strong commercial awareness, data-driven insight, excellent communication, and comfort with CRM and Microsoft Office.
Microsoft Office
1mo
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Senior Customer Care Lead
United States
$65k-$75k/yr RemoteFull Time
5+ YOE5+ years in customer support, success, or operations; strong communication, escalation handling, data-driven insight, and project execution skills; experience at high-growth tech companies preferred.
1mo
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Customer Success Manager
United States
$66k-$91k/yr RemoteFull Time
3+ YOEBachelor's degree or equivalent; 3+ years in customer success/account management or related field; strong relationship, presentation, and analytical skills; knowledge of CPG/retail and insights platforms.
Nielsen, Circana, Dunnhumby
20h
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Senior Manager, Customer Support (Voice of the Customer)
San Francisco, California, United States
$162k-$287k/yr HybridFull Time
8+ YOE4+ Mgmt8+ years in customer support/CX with 4+ years owning a VoC program; strong quantitative and qualitative analysis, taxonomy design, AI customer-insights tools, executive storytelling, and team-building skills.
Salesforce
1mo
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Customer Insights Specialist
London or United Kingdom or Germany or Canada or United States
HybridFull Time
3+ YOE3+ years in customer insights/CX, experience managing VoC systems and analytics platforms (e.g., SentiSum, Qualtrics, Chattermill), quantitative research skills, and ability to apply genAI/NLP to scale insights.
SentiSum, Qualtrics, Chattermill, Trustpilot
3mo
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Customer Experience Lead
Los Angeles or Austin
OnsiteFull Time
3+ YOE3-5 years in customer support/experience with metrics ownership; strong written communication; leadership/mentoring experience; ability to analyze trends and communicate insights; detail-oriented with bias toward action.
AI workflows, support platforms, macros/templates, analytics dashboards, knowledge bases
20h
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Customer Success Consultant
Seattle, Washington, United States
$81k-$122k/yr RemoteFull Time
5+ YOE5+ years in customer success/account management or consulting; experience with practice management and labor unions; strong understanding of healthcare benefits and employer-sponsored models; consultative skills and data-driven insights.
4w
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Customer Operations Lead
Brooklyn Park, Minnesota, United States
$65k-$98k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in customer operations, technical support, or service delivery; experience with complex accounts, diagnostic troubleshooting, field service, and data-driven insight generation; 10-15% travel.
KPI dashboards, service analytics tools, CES
5d
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Unit Customer Operations Manager
United States
OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer experience operations, 5+ years leading teams, qualifications in marketing/sales/business/finance, strong data/insights and stakeholder collaboration skills.
3w
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Senior Customer Success Manager - Enterprise
New York City, New York, United States
$100k-$110k/yr HybridFull Time
Experience in customer success or account management, strong interpersonal and analytical skills, proactive and organized, ability to present data-driven insights and build client trust.
Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk
1w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
1w
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Customer Success Manager, Corporate Impact
United States
$53k-$70k/yr RemoteFull Time
3+ YOE3+ years in CSR SaaS or social good sector; proven relationship-building, executive engagement, presentation, data-driven insight, and customer retention skills; familiarity with Blackbaud solutions preferred.
1w
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Lead Customer/Consumer Insights
United States
$85k-$137k/yr HybridFull Time
5+ YOE5+ years in insights/market/customer research; strong primary and qualitative research craft; analytics and listening-platform fluency; excellent narrative and stakeholder partnership skills.
Qualtrics, Forsta, UserTesting, Dscout, Medallia, Sprinklr, Hex, Sigma, Mode, Tableau, ChatGPT, Claude
3mo
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Customer Success Manager, Ads Solutions
San Francisco or New York City
$162k-$230k/yr HybridFull Time
3+ YOE3+ years in digital advertising, account management, or customer success; experience managing advertiser/agency relationships; proficient in interpreting data and translating insights; SQL/advanced Excel skills; strong communication and ownership.
1mo
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Senior Customer Success Manager, Enterprise
Burlington or New York
$101k-$115k/yr HybridFull Time
5+ YOE5-6 years of customer success or equivalent experience; strong relationship-building, analytical and consulting mindset; client-facing; ability to turn data into actionable insights.
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