14 customer journey jobs at 10 companies in Chicago, IL
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Customer Care AI Program Lead
Bolingbrook, Illinois, United States
$80k-$106k/yr HybridFull Time
5+ YOE5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills.
Gladly, Sierra, Ada, LivePerson, Dialogflow
2w
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Customer Relationship Manager
Schaumburg, Illinois, United States
$120k-$140k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years CRM/lifecycle marketing experience; proven success with email/SMS, marketing automation, journey orchestration, analytics, and cross-functional leadership.
Salesforce Marketing Cloud, Adobe Campaign, HubSpot, Marketo, Microsoft Dynamics 365, Customer Data Platforms (CDPs), Google Analytics, Adobe Analytics, Power BI, Tableau
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Customer Enablement Delivery Manager
Rolling Meadows or Temple Terrace
$95k-$165k/yr HybridFull Time
4+ YOE4+ years relevant experience or bachelor’s degree; experience building scaled digital customer learning (online academies, automated journeys), digital adoption tools (Pendo, WalkMe), data-driven problem solving, and cross-functional collaboration.
Pendo, WalkMe, Skilljar, Docebo, Absorb
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Senior Director of Account Management, Financial Services (Strategics)
Chicago or Boston or New York City or United States
$200k-$250k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in sales/account management/client success,5+ years people management,2+ years managing managers,ability to operationalize customer journeys and communicate complex issues simply.
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Cloud Telephony Technician
Chicago, Illinois, United States
$45k/yr OnsiteFull Time
Experience implementing UCaaS or customer communications technologies, designing IVRs or customer journeys, using telephony platforms and CRM, and communicating technical solutions. Python or PowerShell preferred.
UCaaS, Microsoft Office, Python, PowerShell, Claude Code, Codex, CRM
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Front Office Strategy Consulting - Sales Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and at least 5 years of experience required. Requires customer experience strategy, journey analysis, CRM, analytics, coaching, and strategic questioning skills.
Customer Relationship Management (CRM)
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Front Office Strategy Consulting - Sales Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and at least 5 years of experience. Requires customer experience strategy, journey analysis, CRM, analytics, coaching, strategic questioning, and sales strategy consulting skills.
2w
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Lifecycle Marketing Specialist (Member Retention)
Chicago, Illinois, United States
$75k-$90k/yr HybridFull Time
3+ YOERequires 3–5 years of lifecycle, CRM, customer engagement, or retention marketing experience; a bachelor's degree; HubSpot expertise; campaign, journey, segmentation, analytics, and optimization experience.
HubSpot, Amplitude, CRM, CMS, AI-enabled tools, app, push notifications, email, digital analytics
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Front Office Strategy Consulting - Sales Strategy Senior Associate
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$77k-$202k/yr OnsiteFull Time
3+ YOEBachelor's degree and at least 3 years of experience. Requires analytical thinking, business process improvement, customer experience strategy, journey analysis, data interpretation, and client relationship skills.
customer journey maps
1w
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Front Office Strategy Consulting - Sales Strategy Senior Associate
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$77k-$202k/yr OnsiteFull Time
3+ YOEBachelor's degree required with at least 3 years of experience. Requires analytical thinking, process improvement, customer experience strategy, journey analysis, data interpretation, and client relationship skills.
4w
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Lifecycle & CRM Manager
Bolingbrook, Illinois, United States
$105k-$125k/yr OnsiteFull Time
5+ YOE5+ years CRM/lifecycle or email marketing experience, Salesforce Marketing Cloud experience preferred, strong analytical and problem-solving skills, experience building customer journeys and segmentation, authorized to work in the United States.
Salesforce Marketing Cloud, Journey Builder, Automation Studio, Email Studio
3w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
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Brand Strategy Director - Song Life, Part of Accenture Song
New York or Milwaukee or Dallas or Columbus or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Seattle or Houston or Arlington or Atlanta or Detroit or San Diego
$87k-$266k/yr HybridFull Time
8+ YOE8+ years brand strategy (agency) experience, 5+ years in creative agency/HCP work, strong client-facing and facilitation skills, experience with positioning, messaging, customer journeys, and creative briefs; Bachelor's degree required.
1mo
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Senior Software Engineer
Chicago, Illinois, United States
$153k-$183k/yr HybridFull Time
5+ YOEBachelor's in CS/IT/Software Engineering or related and 5+ years as a Salesforce Marketing Cloud developer; SFMC certification(s); experience with email marketing, customer journeys, AMPscript, GTL, CSS, HTML, SQL, SDLC, and Agile tools (Azure DevOps or JIRA).
Salesforce Marketing Cloud, AMPscript, GTL, CSS, HTML, SQL, Azure DevOps, JIRA